Amazon Music Keeps Crashing? Follow These 6 Easy Steps

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Are you stuck trying to stop Amazon Music from crashing?

Listening to your favorite songs is one of the greatest things to do, it can help you relax after a long day. However, being unable to fully enjoy it can be super annoying.

You wouldn’t believe how many people are in the same situation as you. But, the good news is that with the help of this article, you’ll be back to your jamming sessions in no time.

If your Amazon Music keeps crashing, chances are you have outdated software, bugs, or a corrupted cache.

Don’t worry, though. Try these 6 simple fixes to solve these issues:

  1. Force quit the app.
  2. Check your connection.
  3. Clear the app’s cache.
  4. Check if Amazon Music’s servers are down.
  5. Update Amazon Music and your device.
  6. Reinstall the app.

Keep reading to stop Amazon Music from crashing!

#1 Force Quit the App

Before doing anything else, please force quit Amazon Music and reopen it.

You see, whether your app is unresponsive or not working at its best, force quitting it can help refresh any crashed background process.

Relaunching an app is really quick and simple. You’ll just need to:


  1. Open your device’s Settings menu and tap on “Apps & Notifications”.
  2. Select Amazon Music.
  3. Tap on “Force Stop”.

Please note that this process may vary depending on your phone’s model.

iPhone and iPad:

  1. Swipe up from the bottom of the screen and pause in the middle of the screen. If your phone/tablet has a home button, you’ll need to double-click it.
  2. Swipe up on Amazon Music.
Force quit Amazon Music on iOS devices

Windows PC:

  1. Press the Windows key on your computer.
  2. Type “Task Manager” and click on it. Then, click on Amazon Music.
  3. Select “End Task”.


  1. Press the Option + Command + Escape keys on your computer at the same time.
  2. Select Amazon Music and click on “Force Quit”.
  3. Select “Force Quit” again to confirm the process.

Once you’ve closed Amazon Music, please launch it again and try streaming a song or playlist.

#2 Check Your Connection

Amazon Music offers more than 90 million songs and incredible features. Sadly, if you have a bad Internet connection, you won’t be able to fully enjoy them.

We’ve all experienced network issues. They can be really frustrating, especially when you’ve waited all day to relax and listen to your favorite songs.

But, the good news is that if you happen to run into any issues with your Internet service, restarting your modem and router will usually do the trick.

You see, by power cycling them, you’ll be able to fix multiple network issues and improve your internet speed.

Follow these quick steps to restart your router and modem:

  1. Unplug them from the wall outlet and wait 30 seconds.
  2. Plug your modem back into the power source and wait 60 seconds.
  3. Then, plug in your router and wait two minutes. Bear in mind that if your router has a power button, you’ll need to press it.

Once you’ve completed the steps above, launch Amazon Music again to see if the issue was solved. But, if it keeps crashing, it’s time for us to look at your Internet plan, since you may need to upgrade it.

You see, Internet service providers offer multiple plans because not everyone needs the same speed.

But, how can you choose the right Internet plan for your home?

Well, you should take into consideration what are you using the Internet for and how many devices will be accessing it at the same time.

I always recommend multiplying the number of people living in your home by 25 Mbps. This way, if you have two roommates, you’ll need a plan of at least 75 Mbps.

But, if your connection is fast enough, then you may need to update Amazon Music or clear its cache. Keep reading to learn how to do it.

#3 Clear the App’s Cache

Moving on, I’d like you to clear Amazon Music’s cache.

Your cache is where Amazon Music stores different files. This way, your app won’t need to download the same data again from the servers every time you launch it.

While your cache can make Amazon Music load faster, it can also be the reason it keeps crashing.

You see, if you haven’t cleared your cache in a while, your device may store a lot of files you don’t really need. By clearing these, you can free up some storage space and get rid of any corrupted files that may be causing technical issues.

Follow these simple steps to clear Amazon Music’s cache:

Android and Fire Tablets:

  1. Launch Amazon Music and tap on the gear icon at the top of your screen.
  2. Select “Settings”.
  3. Go to “Storage” and tap on “Clear Cache”.

Windows PC:

  1. Go to your computer files and click on “Local Disk”
  2. Select “Users” and click on your username folder.
  3. Open the App Data folder.
  4. Select “Local”
  5. Go to “Amazon Music”
  6. Select “Data”
  7. Clear the Data file.

Please note that clearing your data folder won’t delete your songs.

Bear in mind that if you have an iPhone or iPad, you’ll need to reinstall the app in order to clear its cache.

Tip: If you have a different device, enter Amazon’s website to learn how to clear the app’s cache.

#4 Check if Amazon Music’s Servers Are Down

The platform’s servers are in charge of sending, storing, and receiving data. This way, Amazon Music can fulfill its client’s requests and prevent system failures.

However, they’re not perfect. Server downtime may occur due to human errors, bugs, and even hardware issues.

If Amazon Music is down, you may experience different difficulties while streaming music.

Checking the platform’s servers is as simple as entering or and checking if the graph has high spikes.

Check if Amazon Music is down

Unfortunately, if the graph shows several high spikes, the only thing you can do is wait a couple of hours for Amazon’s employees to fix the issue.

#5 Update Amazon Music and Your Device

If you’re like me, you may have been putting off updating your app and device because you’re in a hurry, or you think it’s not important.

However, updates are usually released for a reason. If you read the update notes, you’ll notice that these normally add security features and bug fixes.

Having an outdated app or device could explain why Amazon Music keeps crashing.

This is why I strongly recommend installing the latest version of your app and device. Follow this quick guide to do it.

To update Amazon Music:

iPhone and iPad:

  1. Connect to a strong Wi-Fi signal if you don’t want to use your cellular data.
  2. Go to the App Store and search for Amazon Music.
  3. Tap on “Update”.


  1. Open the Google Play Store and tap on your profile icon at the top of your screen.
  2. Select “Manage apps & device”.
  3. Tap on “Manage” and search for Amazon Music.
  4. Choose “Update”.

Desktop app (Windows):

  1. Go to the Microsoft Store and click on “Library”.
  2. Click on “Get updates”.

Tip: If you have a different device, please launch Google and search for “How to update apps on [Your device’s name goes here].

To update your device:

iPhone and iPad:

  1. Go to Settings and tap on “General”.
  2. Choose “Software Update”.
  3. Tap on“Install now”.


  1. Go to the Settings menu and tap on “System”.
  2. Choose “System Update”
  3. Follow the displayed instructions to install the latest software version.

Windows PC:

  1. Press the Windows key on your computer and tap “Settings”. Then, press enter.
  2. Choose “Update & Security and click on “Windows Update”.
  3. Click on “Check for Updates” to start updating your device.

#6 Reinstall the App

You know what they say, desperate times call for desperate measures.

If Amazon Music keeps crashing, chances are some bugs and glitches didn’t go away by updating the app or clearing its cache.

But, don’t sweat it. This is completely normal and can be fixed by reinstalling Amazon Music on your device.

This may sound challenging, but it’s really simple. You’ll just need to:

iPhone and iPad:

  1. Press and hold Amazon Music until it starts shaking.
  2. Tap on “Remove app”.
  3. Go to the App Store, search for Amazon Music, and click on “Get” or “Download”.


  1. Press and hold Amazon Music.
  2. Drag the app to the trash bin icon and release.
  3. Go to the Google Play Store.
  4. Search for Amazon Music and click on “Install”.

Windows PC:

  1. Press the Windows key on your computer.
  2. Type “Control Panel”.
  3. Search for Amazon Music and right-click on it.
  4. Select “Uninstall”.
  5. Go to the Microsoft Store and reinstall it.


  1. Launch Finder and right-click on Amazon Music. Then, select “Move to Trash”.
  2. Enter the administrator login credentials.
  3. Select “Finder” and click on “Empty Trash”.
  4. Download the app again.


Now that we’ve covered everything, you’ll be able to stop Amazon Music from crashing.

Hopefully, this article helped you see that simple things like force quitting the app, checking your connection, updating your device, and reinstalling Amazon Music can solve the issue in no time.

Thank you so much for taking the time to read this article. If you ever have some tech concerns, check out our content on Tech Detective, we love helping people tackle everyday issues.

Enjoy your jamming sessions!