Star+ Not Working? Here Are 9 Known Causes (With Fixes)

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Are you stuck trying to figure out why Star+ is not working?

You’ve come to the right place! Star+ is one of the newest streaming services out there. It offers a wide variety of content, but many people have struggled with its performance issues. These have even caused some users to cancel their subscriptions.

I honestly don’t blame them, after all, not being able to fully enjoy a service you’re paying for can be really frustrating.

Normally, Star+ performance issues are due to a weak Wi-Fi signal, server downtime, a corrupted cache, bugs, glitches, or outdated software.

Luckily, in this article, you’ll learn how to fix the 9 most common reasons why Star+ is not working:

  1. A bad Internet connection.
  2. Try a different movie or TV show.
  3. Star+ needs to be updated.
  4. You need to clear your cookies and cache.
  5. You’re using a VPN.
  6. Your subscription has expired.
  7. Your device needs to be updated.
  8. Star+ needs to be reinstalled.
  9. Server downtime.

Keep reading to start streaming your favorite TV shows!

#1 A Bad Internet Connection

Star+, just like any other streaming platform, requires a strong Internet connection to function properly.

If your Wi-Fi signal is weak, you may experience different problems while trying to watch your favorite movie or TV show.

The most common issues caused by a slow Internet connection are:

If you’re experiencing one or more situations from the list above, please make sure you have a strong Internet connection by entering and pressing “Go”.

Check your Internet connection

If the results show that your Internet connection is running slow, try restarting your modem and router. This simple action might solve the problem in minutes, you’ll just need to:

  1. Locate your modem and router.
  2. Unplug them and wait 30 seconds.
  3. Plug in the modem and wait one minute.
  4. Plug in the router. If your router has a power button, press it. Then, wait two minutes.

Once you’ve completed the steps above, try launching Star+ again to see if the issue went away. If it persists, make sure that your Internet plan is fast enough to meet the demand of your devices.

The easiest way to know if your Internet plan is fast enough is by multiplying the number of people living in your house by 25 Mbps. This way, if you have a family of four, you’ll need an Internet plan of at least 100 Mbps.

Why? Simple. The more devices and streaming services you have, the faster your Internet plan will have to be.

Tip: Make sure that your Wi-Fi password is secure enough, and if not, try changing. On several occasions, people may use your Wi-Fi network without your consent, which can cause a slow Internet connection.

#2 Try a Different Movie or TV Show

If Star+ isn’t working at its best, the problem might not be on your end!

Sometimes, the title you’re trying to watch may be unavailable at the moment due to bugs, loading errors or unexpected circumstances.

Luckily, you can easily solve this by going back to the library and playing another title.

If this is streaming correctly, go back to the original show or movie you wanted to watch and try again.

Believe it or not, this quick action can refresh any bugs or corrupted files that might be preventing the title from streaming. 

#3 Star+ Needs to Be Updated

If an error keeps popping up while you’re trying to stream your favorite movie, or you’re unable to use all of the Star+ features, chances are your app needs to be updated.

Normally, apps will be automatically updated on your device; however, this process can be interrupted by network issues or crashed background processes.

If that’s the case, you can manually update Star+. You’ll just need to:

For iPhone and iPad:

  1. Go to the App Store.
  2. Search for Star+.
  3. Tap on “Update”.
Update Star+ on iOS devices


  1. Open Google Play Store.
  2. Tap on the profile icon located at the top right of your screen.
  3. Select “Manage apps & device”
  4. Tap on “Manage”, then search for Star+.
  5. Choose “Update”.

Amazon Fire TV:

  1. Click on the app’s icon (three squares and a “+” sign).
  2. Highlight Star+.
  3. Press the three horizontal lines button on your remote.
  4. Select “More Info”.
  5. Click on “Update”.

LG Smart TV:

  1. Press the home button on your remote.
  2. Open the LG Content Store.
  3. Click on “My Apps”.
  4. Select Star+ and click on “Update”.

Xbox One:

  1. Highlight Star+.
  2. Press the three horizontal lines button.
  3. Select “Manage app”.
  4. Click on “Updates”.
  5. Select “Update All”

Are you using another device? Don’t worry! Go to Google and search for “How to manually update apps on <Your Device’s Name Goes Here>”. You should be able to find detailed instructions to complete the process.

Please note that your device needs to have enough storage space to update Star+.

#4 You Need to Clear Your Cache

If you’re having login issues or Star+ keeps buffering even though you have a strong Internet connection, your cache might be to blame!

If you’re wondering what “cache” is, I got you! Its meaning is far from obvious, but in order to guide you through this section, it’s important that you understand it.

The easiest way to understand your cache is to think of it as a memory scrapbook. This is where browsers and apps store temporary data, such as images, videos, login credentials, fonts, and much more.

Star+ cache reduces loading times and improves your watching experience.

Now, if your cache has great advantages, why should clearing it frequently be a good idea?

Simple! If there’s a problem with a file stored in your cache, Star+ may display data incorrectly, glitch, and have some performance issues.

Follow this quick guide to clear Star+ cached data:

Windows PC:

  1. Go to Google Chrome and at the top right, click “More” (3 dots icon)
  2. Go to “More tools” and select “Clear browsing data”
  3. At the top, select “Time range”, then “All time”
  4. Tick all boxes.
Clear your browser's cache

iPhone and iPad:

  1. Go to Settings.
  2. Tap on “General”.
  3. Go to “iPhone Storage”.
  4. Select Star+.
  5. Tap on “Delete App”. Please note that you’ll need to install Star+ again.

Android (tablets and phones):

  1. Go to Settings.
  2. Tap on “Apps” and select Star+.
  3. Select “Storage”.
  4. Tap on “Clear cache”.

LG Smart TV:

  1. Press the home button on your remote.
  2. Go to Settings.
  3. Select the App Manager option.
  4. Choose Star+.
  5. Click on “Clear Cache”.

Xbox One:

  1. Go to “My Games & Apps”.
  2. Click on “Apps”.
  3. Highlight Star+.
  4. Press the three horizontal lines button on your remote and select “Manage app”.
  5. Go to “Saved Data” and clear the cache.

Once you’ve cleared the cache, try launching Star+ again to see if the issue was solved.

Tip: If you didn’t find your device on the list above, open Google and search for “How to clear app cache on <Your Device’s Name Goes Here>”.

#5 You’re Using a VPN

VPNs establish secure connections to ensure our privacy while navigating and allow us to access international content to fully enjoy our streaming experience.

Although virtual private networks have great advantages, streaming services put a lot of effort into blocking them.

Why? Simple. On several occasions, the platform is not licensed to stream certain shows in your country. So, if you’re living in Argentina, but are watching a TV show that Star+ offers only in Mexico, the platform might have legal issues.

If you’re using a VPN, Star+ may be restricting some features in your account.

Luckily, the solution for this annoying issue is really simple. You’ll just need to turn off your VPN.

Follow this quick guide to do it:

Windows PC:

  1. Type “View Network Connections” in the search bar at the bottom of your screen.
  2. Look for the VPN you’re using.
  3. Right-click on it and select “Disable”

iPhone and iPad:

  1. Go to Settings.
  2. Select “General”.
  3. Tap on “VPN & Device Management” and disconnect.

Android (phones and tablets):

Please note that this process may vary depending on your device’s model.

  1. Go to Settings.
  2. Tap on “Connections”, then select “More Connections”.
  3. Go to “VPN”.
  4. Select the VPN you’re using and disconnect from it.

Once you’ve disabled your VPN, try streaming your favorite TV show to see if Star+ is working again.

#6 Your Subscription Has Expired

If you can’t access your Star+ account, chances are your subscription has expired.

Normally, your Star+ subscription will be automatically charged to your card every month. But, if you don’t keep a card on the platform’s records or if your payment method is not accepted by the service, this process will be impossible.

Follow these quick tips to check your payment method:

If you want to update your payment method, you can easily do it by following these steps:

  1. Make sure you have a strong Wi-Fi connection.
  2. Sign in to your Star+ account on your computer or phone.
  3. Go to your profile icon in the top right-hand corner of your screen.
  4. Click on “Account”.
  5. Select your subscription.
  6. Click on “Change” next to your payment method.
  7. Change your payment method.
Change your Star+ payment method

Tip: Make sure to keep a card on Star+ records to avoid login issues. Your payment info will be safe.

#7 Your Device Needs to Be Updated

If you’ve tried all the fixes above, but Star+ still isn’t working, you might want to keep reading!

Companies often release software updates to fix bugs, glitches, or other elements that may be causing performance issues.

So, if you’re like me and have been putting off updating the device you’re using to stream your favorite movie or TV show, Star+ may not work at its best.

Follow this quick guide to update your device:

Windows PC:

  1. Type “Settings” on the search bar at the bottom of your screen.
  2. Click on “Update & Security”.
  3. Go to “Windows Update” and click on “Check for Updates” to start updating your device. Please note that this might require restarting your computer, so save anything you’re working on.

For iPhone or iPad:

  1. Press the Settings gear icon.
  2. Go to “General”.
  3. Click “Software Update”.
  4. Tap on “Install”.
Update your iOS device

Android (phones and tablets):

This process may vary depending on your device’s model. But most devices can be updated in this way:

  1. Go to Settings.
  2. Tap on “About phone”.
  3. Select “Check now for updates”.
  4. Tap on “Install now”.

Amazon Fire TV:

  1. Go to Settings.
  2. Click on “My Fire TV”.
  3. Go to “About” and click on “Check for System Update”.
  4. Click on “Install”.

LG Smart TV:

  1. Go to Settings and select “General”.
  2. Select “About This TV”.
  3. Click on “Check for Updates”.
  4. Select “Install”.

Xbox One:

  1. Press the Xbox button.
  2. Go to “Profile & System” and select “Settings”.
  3. Click on “System”
  4. Select “Updates & Downloads”.
  5. Click on “Update Console”

Star+ is compatible with many devices, so if you couldn’t find yours on the list above, don’t worry! Open Google and search for “How to update <Your Device’s Name Goes Here>”.

#8 Star+ Needs to Be Reinstalled

Hundreds of subscribers have found that reinstalling Star+ has solved different performance issues.

This simple action may give the app a fresh restart and fix any bugs or glitches. Follow this quick guide to do it:

iPhone and iPad:

  1. Press and hold Star+ until it jiggles.
  2. Tap on “Remove app”.
  3. Go to the App Store and search for Star+.
  4. Tap on “Download”.

For Android:

  1. Press and hold Star+.
  2. Drag the app to the trash bin icon and release.
  3. Go to Google Play Store and search for Star+ and tap on “Install”.

Xbox One:

  1. Go to Settings.
  2. Click on “System” and then on “Storage”.
  3. Select “All Devices”.
  4. Click on “Games & Apps”.
  5. Select Star+.
  6. Press the “Y” button on your remote and click on “Delete”.
  7. Select Star+ from “Apps” to reinstall it.

Tip: If you have another device, search on Google “How to update an app on<Your Device’s Name Goes Here>”.

Once you’ve reinstalled Star+, try streaming a TV show or movie to see if the issue went away.

#9 Server Downtime

If none of the fixes above have solved the Star+ annoying performance issues, the platform’s servers might be to blame!

Star+ servers might be down due to an overload of traffic, minor hacking, or coding errors.

You can easily check if the app’s servers are down. You’ll just need to:

  1. Open Google.
  2. Search for “is Star+ down”.
  3. Enter the third website on the list.
  4. Check the Star+ 24-hour report to see if their servers are down.

Unfortunately, if the website shows several user reports, all you can do is wait for Star+ to solve this issue.

Don’t worry, though. Server downtime hardly ever lasts long.


Star+ performance issues can be really frustrating, especially when you’ve waited all day to get home and binge-watch your favorite TV show.

Luckily, as you might’ve learned in this article, you can get easily get rid of these by checking your Internet connection, reinstalling the app, making sure your subscription hasn’t expired, and disabling your VPN.

Thank you so much for taking the time to read this article. If you found it helpful, please make sure to check our other related content below.

Here at Tech Detective, we’re passionate about bringing quick and easy solutions to everyday problems.

Have a great day!