Unable to Sign In To Adobe Scan: 6 Easy Steps To Fix

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Stuck trying to access your Adobe Scan account?

Sadly, I’ve been there too. I know how frustrating it can be to have this happen, especially when you have a deadline, and you need to scan an important document.

If you’re unable to sign in to Adobe Scan, chances are you have an outdated app, a corrupted cache, there’s a problem with your login credentials, or the platform’s servers are down.

But, don’t worry. Here are 6 simple fixes to try:

  1. Check Adobe’s servers.
  2. Check your login credentials.
  3. Use your mobile data.
  4. Clear the app’s cache.
  5. Update Adobe Scan.
  6. Reinstall the app.

Keep reading to log in to your Adobe Scan account and forget about this issue!

#1 Check Adobe’s Servers

Adobe Scan has become one of the most downloaded apps because of its multiple features that allow you to scan and save documents with your phone.

However, no matter how famous the app is, its servers can fail too.

You may not know this, but Adobe’s servers are in charge of managing data so that thousands of people can scan and save documents at the same time.

Unfortunately, they can go down due to bugs, server/hardware issues, or coding errors. When this happens, you may experience difficulties while trying to log in to your account, scan documents, or share them.

To check Adobe’s servers, you’ll need to enter status.adobe.com. If they’re down, you’ll see a “maintenance in progress” text or a red icon.

But, don’t worry. Adobe’s IT team usually solves server downtime in less than 24 hours.

#2 Check Your Login Credentials

If Adobe’s servers are working correctly, you might want to double-check that you entered the correct login credentials.

I know, this solution might seem a little obvious, but everyone can have spelling mistakes, especially if the login credentials are complex.

To rule out this as our culprit, please type in your email address and password slowly.

Please note that if you’re trying to sign in to Adobe Scan with Facebook, you’ll need to authorize it to access your data. Otherwise, you won’t be able to log in to your account.

To authorize it, you’ll need to:

  1. On the Adobe Scan app, tap on “Sign in with Facebook”.
  2. Select “Continue” and log in with the Facebook app.
  3. Tap on “Continue as [Your Name]”.

If the issue persists after authorizing the social account, you might want to set your Adobe password. To do it, you’ll just need to:

  1. Tap on “Sign in” under “Already have an Adobe account?”.
  2. Enter the Adobe email address associated with your social account.
  3. Tap on “Reset Password” and check your email, you should’ve received a passcode.
  4. Enter the passcode and set your password.
  5. Sign in to your account using the Adobe email address and this new password.

#3 Use Your Mobile Data

If your login credentials were not the issue, you might want to keep reading.

In order to sign in to your account or send your scanned documents, you’ll need a strong Internet connection.

Network issues are very common and can be fixed in multiple ways. The first thing I recommend is restarting your modem and router.

Then, please refresh your connection by enabling your phone’s airplane mode, waiting for a couple of minutes, and turning it off.

Once you’ve done that, try signing in to your Adobe account again. Many people found that doing this solved the issue.

But, if it persists, I recommend using your mobile data. Sometimes this is the fastest and easiest way to get rid of any login difficulties.

Follow this quick guide to enable your mobile data:


  1. Choose “Connections” from your device’s Settings menu.
  2. Go to “Data Usage” and turn on the switch next to “Mobile Data”.

Please note that this process may vary depending on your phone’s model.


  1. Go to the Settings menu and choose “Cellular” from the options.
  2. Turn on the switch next to “Cellular Data”.
  3. Go back to Settings and search for the Adobe Scan app. Then, open its details.
  4. Make sure that the switch next to “Cellular data” is turned on.
Enable your mobile data on iOS devices.

#4 Clear the App’s Cache

If you read the title and have no idea what “cache” means, I got you.

I always love telling our readers to think of their cache as a desk drawer. This is where you can quickly access documents and other objects that you use every day.

This same principle works for your cache since this is where Adobe Scan stores files that don’t change from visit to visit, such as logos, colors, and fonts.

This way, the next time you launch the app to scan a document, it can quickly display the page because it can access all the assets from your cache folder instead of loading them from its servers.

Unfortunately, if a file stored in your cache becomes outdated or damaged, you’ll experience different issues while trying to use Adobe Scan, such as login difficulties.

But, don’t worry. Getting rid of the corrupted cache and data is really simple. You’ll just need to:


  1. Choose “Apps” from your phone’s Settings menu.
  2. Go to “Installed applications” and search for Adobe Scan. Then, tap on it.
  3. Select “Storage” and tap on “Clear Cache”.

Bear in mind that if you have an iPhone, you’ll need to reinstall Adobe Scan to clear its cache.

Once you’ve completed the steps above, try logging in to your account again.

#5 Update Adobe Scan

Moving on, I’d like us to check if there’s an available update.

You see, updates are usually released to add new features and get rid of any coding errors or bugs that are keeping the Adobe Scan app from working correctly.

Having an outdated app could explain why you can’t sign in to Adobe Scan.

But, don’t worry. Installing the app’s latest version won’t take more than five minutes and may solve the issue, you’ll just need to:


  1. Open the App Store and go to the “Search” tab.
  2. Type “Adobe Scan” on the search bar.
  3. Tap on “Update”.
How to update Adobe Scan on iOS devices


  1. Open the Google Play Store and tap on your profile icon.
  2. Select “Manage apps & device” from the menu and go to “Manage”.
  3. Search for the Adobe Scan app and update it.

Once you’ve updated the app, I recommend checking that your device is running on its latest software version. Otherwise, Adobe Scan may not be compatible with your system, and you won’t be able to use it.

#6 Reinstall the App

If the issue persists after using your mobile data, updating Adobe Scan, and clearing its cache, it’s time for us to take a much more aggressive approach.

Unfortunately, sometimes bugs can be stubborn and won’t go away easily. When this happens, I always recommend reinstalling Adobe Scan.

You see, by doing this, you’ll permanently delete any corrupted files or errors that were keeping you from signing in to your account.

Follow this quick guide to reinstall Adobe Scan and give it a fresh start:


  1. Go to the Google Play Store and tap on your profile picture/icon.
  2. Go to “Manage apps & device” and tap on “Manage”
  3. Scroll down and tap on the Adobe Scan app. Then, select “Uninstall”.
  4. Go back to the Google Play Store and reinstall Adobe Scan.


  1. Go to the home screen and press the Adobe Scan icon for three seconds.
  2. Choose “Remove app” from the list. A message will pop up asking for your confirmation, please select “Delete app”.
  3. Go to the Apple Store and reinstall the Adobe Scan app.
Uninstall Adobe Scan

Once you’ve reinstalled Adobe Scan, try signing in to your account. You should be able to do it without further trouble.


That about covers it! Hopefully, with the help of the six fixes above, you’ll be able to sign in to Adobe Scan in no time.

If you take anything away, please let it be that the best way to solve the issue is by double-checking your login credentials, using your mobile data, and clearing Adobe’s cache.

Moreover, updating or reinstalling the app should also do the trick.

Thank you so much for taking the time to read this article. If you ever experience a different tech issue, don’t forget to check out our site. You’ll learn multiple ways to fix it.

Have a wonderful day!