Amazon Music Keeps Pausing Or Stopping? 7 Ways To Fix It

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Stuck trying to stop Amazon Music from pausing your favorite songs?

Sadly, this is a known issue. Thousands of people are no strangers to your current struggle.

Not being able to relax and listen to your beloved music library because Amazon Music keeps interrupting you can be super frustrating.

Believe me, I won’t judge you if canceling your subscription has crossed your mind.

But before you do, try the following 7 simple fixes to stop your Amazon Music from pausing on you:

  1. Relaunch Amazon Music.
  2. Check your Bluetooth connection.
  3. Disable your device’s power-saving mode.
  4. Check your Internet connection.
  5. Clear the app’s cache.
  6. Update Amazon Music.
  7. Restart your device.

Keep reading to get rid of the problem today!

#1 Relaunch Amazon Music

If you’re like me, you probably keep multiple apps or tabs open at the same time.

While this allows us to quickly switch between them and save time, it may be the reason your Amazon Music keeps pausing your songs.

You see, your device is constantly running processes in the background to keep your apps open. However, bugs can interfere with these and cause different issues.

This is why I recommend force quitting the app and reopening it. This action can quickly shut down Amazon Music and get rid of the elements that were causing the error.

Relaunching Amazon Music is really simple, you’ll just need to:

iPhone and iPad:

  1. Swipe up from the bottom of the screen and pause in the middle of the screen. Bear in mind that if you own an iPhone or iPad that has a home button, you’ll need to double-click it.
  2. Swipe right or left to find Amazon Music.
  3. Swipe up on it to close it.
Force quit Amazon Music on iOS devices


  1. Go to Settings and tap on “Apps & Notifications”.
  2. Tap on Amazon Music.
  3. Select “Force Stop”.

Windows PC:

  1. Open your computer’s Task Manager. If you can’t find it, type “Task Manager” on the search bar at the bottom of your screen.
  2. Scroll down until you find Amazon Music.
  3. Click on “End Task”.


  1. Press the Option + Command + Escape keys at the same time.
  2. Click on Amazon Music and select “Force Quit”.
  3. Click on “Force Quit” again to confirm the process.

Once you’ve closed Amazon Music, please launch it and try playing your music library again.

Tip: This fix can also stop your Amazon Music from crashing.

#2 Check Your Bluetooth Connection

I’m sure you’d agree that using a Bluetooth speaker to listen to your beloved music collection while working out, cooking, or doing something else is one of the best things to do.

However, if you’re constantly in and out of the Bluetooth range (33 feet/10 meters), Amazon Music will pair and unpair with your device intermittently. This may be the reason it keeps pausing on you.

Try getting closer to your Bluetooth device to avoid this situation from happening again.

But, if the issue persists, try refreshing your Bluetooth connection by going to your device’s settings, tapping on “Bluetooth” and turning it off. Then, please wait 30 seconds and enable it again.

I also recommend re-pairing your device. To do it, you’ll just need to:

iPhone and iPad:

  1. Go to the Settings menu and tap on “Bluetooth”.
  2. Press the information button (“i” icon) next to the Bluetooth device you’re using.
  3. Click on “Forget Device”
  4. Tap again “Forget Device” to confirm the process.
  5. Re-pair your iPhone or iPad with the Bluetooth device.
How to re-pair your Bluetooth devices with iOS devices


  1. Go to Settings and open the Connections menu.
  2. Tap on “Bluetooth”. Make sure your Bluetooth option is on.
  3. Select the gear icon in front of your Bluetooth device.
  4. Tap on “Unpair”
  5. Re-pair the phone with your Bluetooth device like the first time you set it up.

#3 Disable Your Device’s Power-Saving Mode

The next thing we want to rule out as a potential culprit is your device’s power-saving mode.

This feature allows you to extend your battery life, and it’s great to turn it on when you’re away from home and your battery is running low.

However, it can also be the reason why Amazon Music keeps pausing your favorite songs.

Why? Simple. Your device is doing its best to keep your apps at minimum power consumption and streaming your music collection can be very demanding.

But, don’t worry. You can easily solve this issue by disabling your device’s power-saving mode while streaming. Follow this quick guide to do it:


  1. Open your phone’s Settings menu.
  2. Go to “Battery”.
  3. Turn off the switch next to “Low Power Mode”


  1. Go to Settings.
  2. Select “Battery” and tap on the three dots icon at the top of your screen.
  3. Tap on “Battery Saver”.
  4. Turn off the switch.

Windows PC:

  1. Press the Windows key on your computer and type “Battery”. Then, press Enter.
  2. Go to the “Battery Saver” section and turn off the switch.

#4 Check Your Internet Connection

Next, let’s run an Internet speed test to ensure that your connection is not to blame.

To do it, you’ll just need to enter Then, compare the test results with your Internet plan. You should be getting the Internet speed that you paid for.

But, if your connection is running slow, please make sure there are no thick walls and large metal objects between your router and your device. You see, these objects can strongly interfere with the Wi-Fi signals and cause network issues.

Then, try turning off the devices you’re not using to avoid an overloaded Wi-Fi network.

But, if the issue persists, try restarting your router and modem by unplugging them from the wall, waiting 30 seconds, and plugging them back in.

And if you’re not at home, and you’re using your phone, please make sure that your cellular data is turned on. Follow this quick guide to do it:


  1. Go to Settings.
  2. Tap on “Cellular”.
  3. Turn on the switch next to “Cellular Data”.
  4. Launch Amazon Music again.


  1. Open the Settings menu.
  2. Tap on “Data Usage” or “Mobile Networks”.
  3. Turn on the switch next to “Mobile data” or “Data enabled”.
  4. Try streaming your music library again.

#5 Clear the App’s Cache

Your cache is where Amazon Music stores copies of frequently accessed information. This speeds up loading times and improves your experience.

However, on numerous occasions, files stored in your cache can become corrupted and cause multiple issues while streaming music.

Clearing your cache every once in a while can solve this issue and free up some storage space on your device.

Follow these simple steps to do it:


  1. Open Amazon Music.
  2. Tap on the gear icon at the top of your screen and select “Settings”.
  3. Go to “Storage” and tap on “Clear Cache”.

iPhone and iPad:

You’ll need to reinstall Amazon Music in order to clear the app’s cache. To do it:

  1. Press and hold Amazon Music until jiggles.
  2. Select “Remove app”.
  3. Launch the App Store and search for Amazon Music.
  4. Tap on “Get” or “Download”.

Web Version (Google Chrome):

  1. Open Google Chrome and click on the three dots icon at the top of your screen.
  2. Select “More tools” and click on “Clear browsing data”.
  3. Choose “Time range”, then “All time”
  4. Tick all boxes.
Clear your cache and cookies on Google Chrome

#6 Update Amazon Music

If Amazon Music keeps pausing on you, there’s a very good chance that you need to update it.

You see, every time Amazon’s IT team releases an update, they make sure it’s packed with bug fixes, new functionalities, performance improvements, and much more.

Most modern devices are programmed to automatically install updates. However, if your phone’s battery is running low, or your devices are unable to connect to a strong Wi-Fi signal, you’ll have to manually install the latest version of Amazon Music.

Follow this guide to do it:

Desktop app (Windows):

  1. Go to the Microsoft Store and click on “Library”.
  2. Click on “Get updates”.

Web Version (Google Chrome):

If you’re streaming music on Amazon Music’s web version, you’ll need to update your browser. To do it:

  1. Open Google Chrome and click on the three dots icon at the top of your screen.
  2. Select “Help” from the drop-down menu. Then, click on “About Google Chrome”.
  3. Click on“Update Google Chrome”.
  4. Select “Relaunch”.
Update Google Chrome

Tip: If you’re using a different browser, please search for “How to update [Your browser’s name goes here]”

iPhone and iPad:

  1. Make sure you’re connected to a strong Wi-Fi signal.
  2. Go to the App Store and search for Amazon Music.
  3. Select “Update”.


  1. Go to the Google Play Store and tap on your profile icon at the top of your screen.
  2. Choose “Manage apps & device” and tap on “Manage”.
  3. Search for Amazon Music.
  4. Tap on “Update”.

#7 Restart Your Device

The last thing I’d like you to try is restarting your device.

You see, by doing this, you’ll force every app (including Amazon Music) that is running in the background to start up fresh, and you’ll get rid of temporary bugs and glitches.

Follow these quick instructions to restart your device:

Windows PC:

  1. Save any important documents you’re working on.
  2. Click on the Windows button at the bottom of your screen.
  3. Click on the power button and select “Restart”

For Mac:

  1. Click on the Apple icon in the top left-hand corner of your screen.
  2. Choose “Restart”

iPhone and iPad:

  1. Press and hold either volume button and the side button until the power-off slider pops up. If your device has a home button, you’ll need to press and hold the right-hand side button.
  2. Drag the power off slider.
  3. Press and hold the right-hand side button of your iPhone to turn your device back on. If you have an iPad, press the top button.
Restart your iOS device


  1. Press and hold the power button and select “Restart” or “Power Off”.
  2. Press the power button again.

Bear in mind that this process may vary depending on your device’s model.


Not being able to enjoy your jamming sessions because Amazon Music keeps pausing your favorite songs can be super frustrating.

But, now that we’ve covered everything, I’m sure you’ll be able to solve the issue in no time.

If you take anything away, remember that the best way to stop Amazon Music from pausing on you is by relaunching the app, checking your Bluetooth connection and Internet speed, clearing the app’s cache, and restarting your device.

Thank you so much for reading this article. If you like streaming music or movies on other platforms, please make sure to check out our content. You’ll find multiple articles that cover them.

Have a wonderful day!