Getting A Crunchyroll Server Error? Follow These 8 Steps

Are you stuck trying to figure out why you keep getting a server error while using Crunchyroll?

Welcome to the club! Believe it or not, this issue is more common than you’d think. It has even caused some users to cancel their subscriptions.

I bet you’re thinking of joining them, but before you do, I recommend trying all the fixes shown in this article.

If you’re getting a Crunchyroll server error, chances are the platform’s servers are down, you have a corrupted cache, or you have a lot of shows in your queue.

But, don’t worry! Try the following 8 fixes to solve Crunchyroll’s server error:

1. Force quit the app.
2. Check Crunchyroll’s servers.
3. Reduce your queue size.
4. Disable your browser extensions (For PC).
5. Restart your modem and router.
6. Clear your cache.
7. Update Crunchyroll.
8. Reinstall the app.

Keep reading to fix the issue!

#1 Force Quit the App

Not being able to use Crunchyroll because an error message keeps popping up can be really annoying, especially when you’ve waited all day to get home and binge-watch your favorite anime show.

Luckily, some errors can be easily fixed by force quitting the app.

Why? Simple. As simple as it seems, this quick action can refresh background processes, get rid of bugs, and unload your RAM.

If you’re wondering what “RAM” is, I got you! This is where the browsers and apps you’re currently using store information in the short term, so you can quickly switch tabs.

For example, if you’re reading this article in one tab and writing notes in another, RAM allows you to quickly switch between them.

Your device’s performance is directly related to the amount of RAM you have used. The more tabs or apps you have open, the faster it will be used up. This may cause some error messages to pop up.

Follow this quick guide to force quit Crunchyroll and unload your RAM:

Xbox One:

1. Go to the home screen and highlight Crunchyroll.
2. Press the three horizontal lines button on your remote.
3. Select “Quit”.

Fire Stick:

1. Press the home button on your remote.
2. Go to Settings and click on “Applications”.
3. Select “Manage Installed Applications”
4. Go to Crunchyroll.
5. Click on “Force Stop”.

iPhone and iPad:

1. Go to the Home Screen, then swipe up from the bottom of the screen and pause in the middle of the screen. This will show the apps you currently have open in the background. If you have an iPhone or iPad with a home button, you’ll need to double-click it.
2. Swipe up on Crunchyroll to close it.

Android:

1. Swipe up from the bottom of your screen, hold until you see your background apps, and then release. 
2. Swipe up on Crunchyroll.

Windows PC:

1. Type “Task Manager” on the search bar at the bottom of your screen.
2. Select the Crunchyroll app.
3. Click on “End task”.

If you’re using a different device to stream your favorite anime show or movie, please launch Google and search for “How to close apps on <Your Device’s Name Goes Here>”.

#2 Check Crunchyroll’s Servers

If the platform’s servers are down, you may experience different technical problems, such as error messages.

Although it’s unusual, Crunchyroll servers may be down due to power outages, hardware issues, coding errors, and even minor hacking.

You can easily check if that’s the issue, you’ll just need to enter downdetector.com and type Crunchyroll on the search bar.

Then, check if the graph has a lot of high spikes. If that’s the case, all you can do is wait for Crunchyroll to solve this issue.

Luckily, server downtime is usually fixed within a couple of hours.

#3 Reduce Your Queue Size

Next, let’s check your queue.

You see, hundreds of users found that having a lot of anime shows in their queue was causing the error.

If that’s your case, try reducing your queue size. Follow this quick guide to do it:

Desktop app:

1. Launch Crunchyroll.
2. Click on “Home” at the top of your screen.
3. Highlight an anime show and right-click on it. Then, select “Remove from queue”.

Mobile app:

1. Open Crunchyroll.
2. Tap on “My lists” at the bottom of your screen.
3. Tap on the three dots icon next to the anime title.
4. Select “Remove from Watchlist”.

Fire Stick:

1. Launch Crunchyroll.
2. Go to “Your Watchlist”
3. Click on “View Watchlist”
4. Select an anime show.
5. Click on “Remove From Watchlist”.

Xbox One:

1. Open Crunchyroll.
2. Click on the three horizontal lines button on your remote.
3. Go to “My Queue”.
4. Highlight an anime show and press the two squares button on your remote.
5. Select “Remove From Queue”.

#4 Disable Your Browser Extensions (For PC)

If you’re getting the error message while using your computer, you might want to keep reading!

If you’re like me, you probably like using browser extensions to enjoy new features and functions. Sadly, they can interfere with some websites and cause different performance problems, such as error messages and even buffering issues.

Try disabling your browser extensions to see if the issue goes away. Follow this quick guide to do it:

Google Chrome:

1. Open Google Chrome and click on the three dots icon at the top of your screen.
2. Go to “More Tools” and select “Extensions”
3. Turn off the switch to disable the extension. If you want to remove it, click on “Remove”.

Safari:

1. Click on “Safari” on Apple’s menu.
2. Select “Preferences”.
3. Click on “Extensions”.
4. Uncheck the boxes next to the extensions to disable them. If you want to delete them, click on “Uninstall”.

Mozilla Firefox:

1. Launch Mozilla Firefox and click on the three horizontal lines icon at the top of your screen.
2. Click on “Add-ons and themes”.
3. Select “Extensions”.
4. Click on the extension you want to disable and turn off the blue switch. If you want to remove it, click on the three dots icon and select “remove”.

Microsoft Edge:

1. Launch Microsoft Edge.
2. Click on the three-dot icon at the top of your screen.
3. Select “Manage extensions”.
4. Disable the extension by turning off the switch. Click on “Remove” if you want to delete the extension.

#5 Restart Your Modem and Router

Next, let’s make sure your connection is compromised.

You see, you may be getting an error message due to network issues. There are numerous reasons that may be causing a bad Internet connection, and some of them can be easily fixed by restarting your modem and router.

Follow these quick steps to do it:

1. Locate your modem and router.
2. Unplug them and wait 30 seconds to let the devices cool down.
3. Plug in the modem and wait one minute.
4. Plug in the router. If your router has a power button, press it. Then, wait two minutes.

Next, it’s time for us to change the location of your router.

Try placing it at the center of your home and away from large metal objects, thick walls or other electronics. I also recommended putting your router near your device and away from fish tanks (water can strongly interfere with Wi-Fi signals).

Then, please make sure it isn’t placed on the floor because routers spread their signals downward.

Tip: Try disconnecting some devices from the Wi-Fi network. This quick action may speed up your connection.

#6 Clear Your Cache

If you’re still getting an error message while trying to stream your favorite anime show or movie, try clearing your cache.

Your cache is where Crunchyroll stores temporary information, such as images, videos, user preferences, fonts, and even login credentials. It eliminates the need to re-download this data every time you launch the app. This reduces loading times and improves your streaming experience.

Sadly, it’s not perfect. If there’s an issue with a file stored in your cache, you may experience different technical difficulties. This is why I always recommend clearing your cache every once in a while.

Follow these simple steps to clear Crunchyroll’s cache:

Fire Stick:

1. Press the home button on your remote and click on the gear icon to open the Settings menu.
2. Select “Applications” and click on “Manage Installed Applications”.
3. Scroll down until you find Crunchyroll.
4. Select the app and click on “Clear Cache”.

Android devices:

1. Go to Settings
2. Click on “Apps”
3. Choose “Installed applications”
4. Select Crunchyroll.
5. Look for the “Storage” tab
6. Press “Clear app cache”.

iPhone and iPad:

1. Press and hold Crunchyroll until it jiggles.
2. Tap on “Remove app”.
3. Go to the App Store and search for Crunchyroll. Then, tap on “Download”.

Google Chrome:

1. Launch Google Chrome and at the top right, click “More” (3 dots icon)
2. Go to “More tools” and select “Clear browsing data”
3. At the top, select “Time range”, then “All time”
4. Tick all boxes.

Safari:

1. Launch Safari.
2. Select “Safari” at the top of your screen and click on “Preferences”.
3. Click on “Privacy”, then select “Manage Website Data”.
4. Select “Remove All”.

Tip: If you’re using another device, go to Google and search for “How to clear an app’s cache on <Your Device’s Name Goes Here>”.

Once you’ve cleared your cache, try launching Crunchyroll again to see if the issue went away. If it persists, don’t worry! Keep reading to learn more about different ways to fix it.

#7 Update Crunchyroll

If the fixes above didn’t do the trick, this just might!

Crunchyroll often releases updates that fix different errors caused by bugs, glitches, or coding errors.

Try updating the app to solve the issue. To do it, you’ll just need to:

Xbox One:

1. Go to “My Games & apps”.
2. Highlight Crunchyroll.
3. Click the three horizontal lines button on your remote.
4. Select “Manage apps”.
5. Click on “Updates”.

Fire Stick:

1. Press the home button on your remote and click on the gear icon to open the Settings menu.
2. Select “Applications” and click on “Appstore”.
3. Click on “Automatic Updates” to turn this feature on.

Roku TV:

1. Press the Home button on your remote.
2. Highlight Crunchyroll.
3. Press the “*” button on your remote.
4. Select “Check for updates”.

Apple TV, iPhone, and iPad:

1. Go to the App Store.
2. Search for Crunchyroll.
3. Tap on “Update”.

Android:

1. Open Google Play Store.
2. Tap on the profile icon located at the top right of your screen.
3. Select “Manage apps & device”
4. Tap on “Manage”, then search for Crunchyroll.
5. Choose “Update”.

Tip: This fix can also solve different issues, such as Error 1015.

#8 Reinstall the App

If nothing has worked so far, it’s time for us to reinstall the app.

You see, sometimes error messages won’t go away by simply updating or force quitting the app. Try reinstalling Crunchyroll to get rid of the issue.

This process is very quick and easy. You’ll just need to:

Xbox One:

1. Go to “My games & apps”.
2. Click on “See all”.
3. Highlight Crunchyroll and press the three horizontal lines button on your remote.
4. Select “Uninstall”.
5. Return to “My games & apps” and search for Crunchyroll.
6. Click on “Get it Free”.

Roku TV:

1. Press the home button on your remote.
2. Highlight Crunchyroll and click the “*” button on your remote.
3. Select “Remove Channel” and “Ok”.
4. Press the home button on your remote again and click on “Streaming channels”.
5. Search for Prime Video and click on “Add channel”.

Fire TV:

1. Go to Settings and select “Apps”.
2. Click on “Manage installed apps”.
3. Select Crunchyroll and tap on “Uninstall”
4. Go to the main menu to search for Crunchyroll.
5. Click on “Get” or the shopping cart icon.

iPhone and iPad:

1. Press and hold Crunchyroll until it jiggles.
2. Tap on “Remove app”.
3. Go to the App Store and search for Crunchyroll. Then, tap on “Download”.

Android (phones and tablets):

1. Press and hold Crunchyroll.
2. Drag the app to the trash bin icon and release.
3. Go to Google Play Store and search for Crunchyroll and tap on “Install”.

Conclusion

That about covers it! Hopefully, with the help of the fixes above, you’ll be able to get rid of Crunchyroll’s server error.

More often than not, simple actions like restarting your modem and router, reducing your queue list, disabling your browser extensions, clearing your cache, and updating or reinstalling the app can solve the issue.

Thank you so much for reading this article. If you found it helpful, make sure to check out our other related content below. Here at Tech Detective, we’re passionate about bringing quick and simple solutions to frustrating technology issues.

Good luck!