Are you stuck trying to figure out why Disney Plus keeps logging you out?
Welcome to the club! You would not believe how many people find themselves in this same situation every day.
I can only imagine how frustrating it must be for you to be experiencing this. After all, the least you’d expect from the monthly subscription you’re paying is a decent service.
But don’t worry, you’ve come to the right place. I’m here to help you figure everything out.
Below, you’ll find a list of 6 simple fixes you can try to stay signed in for good. I’m sure one of them will hit the nail on the head.
Keep reading to stop stressing and start streaming!
First, I want us to make sure that you have the latest version of the Disney Plus app installed on your devices.
You might think this is not a big deal. And while keeping your favorite apps slightly outdated will not bring the end of the world upon us, it can certainly be the source of several technical difficulties.
With every new release, app developers try to keep as much backward compatibility as they can, but it’s not always possible. Using an older version of the platform’s software on a fully updated streaming device could explain why Disney Plus keeps logging you out.
Now, automatic updating should normally make this no concern of yours.
However, sometimes network interruptions, background process crashes or even strict device privacy settings could get in the way of this and leave the pending downloads stuck in Limbo.
In that case, you’ll have to manually update the app on your systems:
Solution: With so many streaming devices out there, it would take me hours to guide you through the process of updating apps within each one.
And while I don’t mind it, I’m sure you have a very busy day!
Instead, I’d advise going on Google and searching for “How to update apps on <Your Device’s Name Goes Here>”. You should be able to find several resources with detailed instructions for your specific case.
That being said, since I don’t want you to leave this section empty-handed, here’s how to update Disney Plus on iOS, Android, and Roku:
For iOS devices:
For Android devices:
You may be prompted with a notification asking for your permission to proceed with the updates. If so, just accept and sit tight.
While keeping the Disney Plus app fully updated will greatly improve your situation, what will truly drive this whole thing home will be to also keep your streaming devices in the same condition.
Not unlike with the app, this should normally be done automatically. However, if it wasn’t, you’ll have to take on things manually once more.
Solution: Just as I said before, there are tens of streaming devices out there, so your best bet will be to go to Google and search for “How to update my <Your Device’s Name Goes Here>”
Here’s how to update an Amazon Firestick to give you a general idea of the process:
Let’s talk about your VPN.
If you don’t know what this is, you’re probably in the clear and you can move on to the next section. But if you love using one to access international content, this definitely interests you.
As you know, there’s a lot to love about these private networks as not only do they provide us with secure browsing, but also let us enjoy an endless pool of foreign shows and movies.
There’s a lot to love about them, which makes it a shame that streaming companies don’t feel the same way.
In fact, several of them, like Disney Plus, HBO Max, Amazon Prime Video, and Netflix have been outspoken about their dislike for these, even getting to the point of blocking some subscribers who use them.
This is mainly due to the fact that some shows and movies are only licensed to be streamed in certain regions. VPN allows users from outside these legal boundaries to watch said content, putting these companies in an uncomfortable position.
These will make your VPN traffic much harder to detect and hopefully prevent Disney Plus from logging you out constantly.
Solution: The best way to tell whether your current VPN provider is to blame for this situation is by disabling it and trying to stream without it for a couple of days.
If you’re no longer being constantly logged out by Disney Plus, there’s your answer.
Next, I want us to make sure that your connection is not compromised.
Although Internet service interruptions have decreased dramatically over the last decade, they still happen now and then. A fact I’m sure you’re already aware of.
The tricky part about diagnosing a bad connection is that sometimes, even when you have one, you won’t be completely cut off from the Internet. In some cases, you might still be able to do some light browsing or chatting while being constantly logged out of Disney Plus.
You see, in order to keep you logged in, the platform needs to store some information, such as your password and your profile data.
And while this is normally stored in your streaming device’s memory, a healthy internet connection is required for Disney Plus to access and verify it.
Solution: Give your provider a call and ask them if they’re having coverage issues in your area. If they tell you everything’s fine on their end, you’ll likely have to reset your modem and see if that works.
If you’ve never done it before, that’s ok! It’s really simple. Here’s what you have to do:
If nothing has worked so far, checking on the status of the platform’s servers is not a bad idea.
As you probably know, these are responsible for storing important information and providing millions of Disney Plus subscribers with the service they expect for the price they pay.
Given how essential they are to their everyday operations, most streaming companies have put a lot of work into designing them to be as resistant as possible.
And while I’m not telling you that they’ll break just for looking at them, I’d be lying if I said that they’ve managed to make them failproof.
In fact, things that seem unimportant, such as a coding bug, a short-circuiting hard drive, or even minor hacking can affect the platform’s performance greatly and compromise its features.
The telltale signs of these events are slow loading times, out-of-sync audio/video/subtitles, login difficulties, and… you guessed it; being constantly logged out of the platform.
Solution: Believe it or not, you can check the real-time status of your favorite platforms’ servers in a matter of seconds.
How? Try this!
The taller the spikes, the more likely you are to be experiencing issues
Unfortunately, if the platform’s servers are, in fact, down, there’s little to nothing you can do.
That being said, I wouldn’t lose sleep over it. The IT department at Disney Plus is highly efficient, and to our knowledge, there’s never been an instance where the service wasn’t fully restored within 24 hours.
Lastly, let’s take a look at your cache and cookies.
If you’re not familiar with either of them, that’s perfectly fine, most people aren’t. But now that you’re reading this, I’d love to shed some light on the concepts.
Let’s start with the cache.
This is where your favorite apps store important information. In it, you’re likely to find audio, video, preset configurations, and sometimes even login credentials. By keeping this data handy, Disney Plus can load much quicker on startup and provide you with an enjoyable experience.
Cookies, on the other hand, are developer tools used to make your browsing more efficient and increase the accuracy of targeted ads.
They’re the reason why you’re suddenly bombarded on social media with ads for cupcake molds right after looking up the recipe for the perfect Strawberry Shortcake.
Most of the time, leaving both untouched will do more good than harm. However, it could also be the reason why Disney Plus keeps logging you out.
In that case, you’ll have to delete them.
Solution: You should be able to easily delete your cookies and cache in every major browser or operating system.
For this example, I’ll use Google Chrome and an Android device to paint you a picture of how the process goes:
On Android devices:
Knowing how to frequently clear your cache and cookies is a good practice that will save you a lot of trouble down the line.
Having Disney Plus keep logging you out can quickly become annoying. After all, the last thing you want to do after a long day at work is troubleshooting, and the least you’d expect from a monthly subscription is quality service.
What a disaster!
Fortunately, as I hope you’ve learned in this piece, addressing most of the causes behind this situation is fairly simple and rarely ever time-consuming.
In most cases, simple actions, like using the right VPN, and double-checking that the platform’s servers are not experiencing downtime, should do the trick.
Thank you for sticking with me all the way to the end. f you found this article helpful you’ll be glad to know that we upload new content weekly. Make sure to check out all our other wonderful resources below to become a Tech Detective yourself!
I wish you all the best.