Fixing ‘Oh No, Something Went Wrong’ On Disney Plus

Researched & Written by
Couple stuck with Disney Plus issue on TV

Are you hell-bent on fixing the “Oh No, Something Went Wrong” message on Disney Plus?

You’re not alone! Just like you, thousands of the platform’s subscribers bend over backwards every day trying to find an answer to the situation.

I can only imagine how frustrated you must be. After all, you’re paying a monthly fee for a premium service that is lacking in every sense of the way.

But don’t worry, you’ve come to the right place. I’m here to help you figure everything out.

Below, you’ll find a list of 8 simple fixes you can try to get things back to normal. I’m sure one of them will do the trick.

These are:

  1. Check your internet connection
  2. Check Disney Plus’ servers
  3. Try a different show
  4. Disable your VPN
  5. Clear Cache & Cookies
  6. Check your device’s compatibility
  7. Update the app
  8. Update your system

Continue reading to get rid of the annoying message for good!

#1 Check Your Internet Connection

First, I want to make sure that your connection is not compromised.

Although Internet service drops have decreased dramatically over the last decade, they still happen now and then. A fact I’m sure you’re already aware of.

The tricky part about diagnosing a bad connection is that sometimes you won’t be completely cut off from the Internet when you have one. In some cases, you might still be able to do some light browsing or chatting while also getting the “Oh No, Something Went Wrong” message on Disney Plus.

Why? Because each activity has different requirements.

Texting your friends about your day via WhatsApp will never be as network-demanding as streaming your favorite shows on Full HD or 4K resolutions.

So, before filing a complaint to Disney Plus, make sure your connection is strong and stable.

Solution: Give your provider a call and ask them if they’re having coverage issues in your area. If they tell you everything is fine on their end, you will likely have to reset your modem and see if that works.

Never done it before? Fret not! It’s really simple. Here’s what you have to do:

  1. Without unplugging the modem, turn it around, so you can see the back of the unit

#2 Check Disney Plus’ Servers

Next, I want us to check the status of the platform’s servers.

As you may know, these are responsible for storing important information and providing millions of Disney Plus subscribers with the service they expect for the price they pay.

Given how crucial they are, most streaming companies have put a lot of work into designing them to be as resistant as possible. And while I’m not telling you that you should expect server downtime every 10 minutes, I’d be lying if I said that they’ve managed to make them failproof.

In fact, apparently unimportant things, such as a coding bug, a bad hard drive, or even minor hacking can greatly impact the platform’s functionality and compromise its features.

The telltale signs of these events are slow loading times, login difficulties, out-of-sync audio/subtitles, and… you guessed it; the dreaded “Oh No, Something Went Wrong” message.

Solution: Believe it or not, you can check the real-time status of your favorite platforms’ servers in a matter of seconds.

Here’s how:

  1. Open Google, and type “Is Disney Plus Down?”, then hit Enter to search your query
Searching Disney Plus Down On Google
Google Search Results Of Disney Plus Down
Example Of Downdetector Spikes With Disney Plus

The taller the spikes, the more likely you are to be experiencing issues

If you see Mount Everest forming in the graph above, it’s almost an absolute certainty that the platform is experiencing issues.

However, I wouldn’t worry too much about it. The IT department at Disney Plus is highly efficient, and to our knowledge, there’s never been an instance where the service wasn’t fully restored within 24 hours.

#3 Try a Different Show

Sometimes the simplest answer is the right one.

You may not know this, but every piece of content within Disney Plus has its own ID and space on its servers. This is why sometimes you might have trouble streaming a specific show, but be able to seamlessly enjoy another.

It is of the utmost importance that, before we look at other potential fixes, we rule out this possibility.

Solution: Try navigating back and forth between different titles and see what happens. Sometimes, doing this is enough to refresh any corrupted files or bugs that might be preventing the show you were watching from working.

#4 Disable Your VPN

VPNs are simply amazing. Not only do they allow us to browse the web securely, but also open up a wide variety of international content for us to enjoy.

It’s such a shame that streaming companies don’t share the thought…

In fact, many platforms, such as Disney Plus, HBO Max, Netflix, and Amazon Prime Video have been outspoken about their dislike for these private networks, even getting to the point of banning the subscribers who use them.

And while I don’t applaud this, I can understand it.

Streaming companies use the data they collect from certain countries and regions to film and develop the right shows for them. Having someone from Spain watching France-exclusive shows can make content development for a specific location much harder to get right.

Moreover, most shows are only legally licensed to be streamed in certain countries, so having someone stream them from outside said legal boundaries can put these companies in a very uncomfortable position.

That being said, I also understand the need for accessing international content, as sometimes what’s available in our home countries is not great.

If you absolutely must use a VPN while streaming Disney Plus, make sure you get a premium subscription from a provider that offers obfuscated servers.

These will make your VPN traffic much harder to detect by Disney Plus and hopefully fix the annoying “Oh No, Something Went Wrong” message. 

Solution: The best way to tell if your VPN is being blocked by Disney Plus is by disabling it and trying to stream without it for a couple of days.

If you no longer encounter any issues, there’s your answer.

#5 Clear Cache & Cookies

What are those? Great question!

Let’s start with the cache.

This is where your apps store important information. In it, you’re likely to find audio, video, preset configurations, and sometimes even login credentials. By keeping this data handy, Disney Plus can load much quicker on startup and provide you with an enjoyable experience

Cookies, on the other hand, are developer tools used to make your browsing more efficient and increase the accuracy of targeted ads.

They’re the reason why you’re suddenly bombarded on social media with ads for convection ovens right after looking up the recipe for the perfect apple pie.

And while most of the time leaving both untouched will be more beneficial than harmful, it could also be the reason why you’re getting the annoying message.

In that case, you’ll have to delete them.

Solution: Don’t call your hacker friends yet! You should be able to easily delete your cache and cookies in any major browser and operating system.

For this example, I’ll use Google Chrome and an Android device:

On PC:

  1. Open Google Chrome
Google Chrome More Tools Access Keys
Clean Browse Data Tool

On Android devices:

  1. On your device, go to “Settings”

#6 Check Your Device’s Compatibility

I know it sounds obvious, but you wouldn’t believe how easy this is to miss.

A lot of people think that every streaming device out there is compatible with Disney Plus, but this is sadly not the case.

Sure, the platform constantly expands its catalog of compatible devices, but there are still some out there that are either too old or too new to make the list. If none of the solutions above have worked for you, there’s a very good chance that your favorite streaming device is not yet supported by the service.

Solution: If you’re not sure whether your streaming device is supported by the platform, please refer to Disney Plus’ list of compatible devices.

Provided that you don’t see yours on there, fret not. Unless your device is +10 years old, I’m sure they’ll support it eventually.

#7 Update the App

Granted, keeping your favorite apps slightly outdated is not a federal crime. But what if I told you it could be the reason why you’re getting the annoying “Oh No, Something Went Wrong” message?

You see, with every new release, app developers try to keep as much backward compatibility as they can, but it’s not always possible.

Using an older version of the platform’s software on a fully updated streaming system could explain why you’re getting the dreaded notification on Disney Plus.

And while automatic updating should make this no concern of yours, sometimes network interruptions, background process crashes, or even strict device privacy settings could get in the way of this and leave the pending downloads stuck in limbo.

If this happens, you’ll have to manually install the latest version of the platform to your devices.

Solution: With so many streaming devices out there, it would take me hours to guide you through the process of updating the app within each one.

And while I don’t mind it, I’m sure you’ve got a very busy day!

Instead, I’d advise going to Google and searching for “How to update apps on <Your Device’s Name Goes Here>”. You should be able to find detailed instructions for your specific case.

That being said, I don’t want you to leave this section empty-handed, so here’s how to do it on iOS and Android devices, as well as on Roku:

For IOS devices:

  1. Open “App Store”
Cellphone Updating First Step
Cellphone Example Step two Update

For Android devices:

  1. Go to Play Store and click on your profile, located in the upper-right corner of your screen

You might be asked for permission to install the updates. If so, simply accept and sit tight.

For Roku:

  1. Press the “Home” button on your remote

#8 Update Your System

Although keeping your Disney Plus app up-to-date will greatly improve your situation, what will truly drive this whole thing home will be to also keep your favorite streaming devices in the same condition.

Not unlike with the app, this should normally be done automatically. But in the event that it wasn’t, you’ll have to take on things manually once again.

Solution: As I said before, there are tens of streaming devices out there, so you’re better off going to Google and searching for “How to update my <Your Device’s Name Goes Here>” to find the right instructions.

To give you a general idea, here’s how you can update a Roku:

  1. Press the “Home” button on your controller


Getting an “Oh No, Something Went Wrong” message on Disney Plus is a modern-day nightmare. Streaming should be a stress-free experience, but instead, all you’re getting from it is frustration and confusion.

How disappointing!

Luckily, as I hope you’ve learned in this piece, addressing most of the causes behind this inconvenience is fairly simple and rarely ever time-consuming.

More often than not, simple actions, like keeping your Disney Plus app fully updated, and making sure that your favorite streaming devices are compatible with the platform, should do the trick.

Thank you so much for sticking with me all the way to the end. If you found this article helpful, you’ll be glad to know that we upload new content weekly. Please be sure to check out all our other wonderful resources below and become a Tech Detective yourself!

Best of luck to you.