HBO Max Can’t Verify Subscription: Try These 5 Fixes

Researched & Written by
Couple stuck with HBO Max issue on TV

Are you having trouble verifying your HBO Max subscription? You might be using the wrong credentials to log in. Try these 5 fixes.

In this day and age, streaming services have become the standard for at-home entertainment. There are so many options out there with great exclusive content, that sometimes, even going to the cinema sounds like unnecessary extra effort.

Being able to watch virtually any film or series from the comfort of a couch, at an affordable price, is something I’m certain you can appreciate greatly. Especially if you grew up renting movies from an actual physical store.

Oh, the 90s …

That being said, even life-simplifying services can present us with an obstacle or two now and then.

If you’re reading this, HBO Max has likely piqued your interest, but you’re having some trouble logging into it. This can happen for a number of reasons. But the most common one, is that the service was included in your internet or cable package.

We’ll go into this, and some other potential causes to this issue down the line. I’m confident that, if you read carefully and remain patient, soon you’ll be enjoying the wonderful content this streaming platform has to offer. 

Sounds good? Let’s dive in!

Verifying Your HBO Max Subscription

I’m no stranger to subscription verification problems, so trust me when I tell you that I understand how frustrating it is to have this happen.

If you’re anything like me, you probably love watching your favorite series while eating a tasty snack or enjoying a hot, mouth-watering dinner. And we both know how tragic it can be to have your food grow colder with every minute you’re struggling to log in.

So, without further ado, here are some things you can try to get that subscription verified once and for all:

  1. Call your internet provider
  2. Use your provider’s credentials
  3. Check your spam folder
  4. Restart your device
  5. Wait 24 hours

#1 Call Your Internet Provider

Man Using Cellphone And Notebook

Sometimes, you’ll have to make a phone call to activate the service

This will vary from person to person, but, on some rare occasions, you might need to get in touch with someone in your provider’s office to get the service activated. These days, most internet, and communication providers include a wide range of streaming services, such as HBO Max.

If one day you were looking at your phone bill and noticed that there was a legend stating you were entitled to this streaming service for free, it would be a good idea to contact your provider.

When you get HBO Max from a third party, the login procedure can be different, and you might have to choose the “Sign In With a Provider” option. We’ll explore that in point #2, but before we do that, it’s important to ensure that the service has been activated first.

Solution: More often than not, the streaming service will be active from the moment you hire your internet provider’s plan (if included). However, this is not always the case. Sometimes, companies like AT & T and Xfinity might need you to log into their websites and make the streaming platform available.

Now, this is easier said than done, especially if you’re not someone who feels comfortable exploring your provider’s ample website options. If you feel like you need “in the moment” guidance, you can always call your service provider’s technical support and have them help you through the process step by step.

Once your internet company has activated the service, we can move on to actually logging into the streaming platform.

#2 Use Your Provider’s Credentials

You might need to use your provider’s information before setting your own

Assuming the streaming service has already been activated in the account with your provider, we can now go over how to actually gain access to HBO Max.

In order to do this on your computer, you must first go to, where you’ll be prompted with this screen:

HBO Front Page

Click on the “Sign In” button in the upper right corner

Once you click that, you’ll be prompted with a “Sign In”, window, asking for your information. Please select the “SIGN IN WITH A PROVIDER” option in order to be redirected to another page.

You should now see the following page:

For the purpose of these instructions, we’ll use AT&T as an example

After clicking on your service provider, you’ll be redirected to their login page. There, you’ll have to input the credentials you use to check your bills, and make payments. If you’re not sure how to fill in these spaces, call your provider in order to get your questions answered.

The page should look like this (if you have AT&T).

Once you’ve signed in successfully, you should be able to enjoy HBO Max without any subscription verification problems!

#3 Check Your Spam Folder

A verification email might have ended up in your spam folder

You probably think this is too obvious, but you’d be surprised at how many people miss it.

Whether you’re logging in directly or through a third party service provider, you’ll likely get a confirmation to verify your email address and activate your subscription. If you fail to locate this email and confirm your identity, your account won’t be activated.

If you’ve made sure to follow the steps above and managed to successfully sign in to your provider’s webpage, make sure to also double-check your spam folder and look for a confirmation email from either your provider, or HBO Max.

Please note that you won’t be able to click or view any attached links until you mark the email as “trusted”. Make sure to do that first and then access it through your inbox folder. 

#4 Restart Your Device

If everything else is done right, a quick reset might do the trick

This will only happen on very rare occasions, but hey, we’re trying to cover all bases here!

Sometimes, even when everything is done right, your device could still have trouble logging you into the streaming service. This could be either due to a bug on your preferred browser or on your operating system.

Whatever the case may be, your best bet will be to restart your device and check to see whether the problem has resolved itself.

This is especially likely to happen if you’ve been browsing for a long time, kept your device on for weeks, or held off certain updates from being installed.

I know how annoying constant updates are, but if you want the best streaming experience possible, make sure you always have the latest version of your preferred browser installed.  

#5 Wait 24 Hours

It can take a little while to activate your subscription

Lastly, let’s consider an obvious, yet often ignored possibility; waiting times.

While modern technology has mostly eliminated the need to wait for anything, sometimes the account verification process can take a little while. This can happen for a number of reasons, such as excessive account activation requests from other subscribers, or platform failure.

Under normal circumstances, this should not happen to you, and you could probably count with one hand the instances in which this has occurred to other people.

That being said, if you’re certain you’ve followed the previous steps to a tee and managed to successfully log into your internet provider’s website, waiting a 24-hour period is not a bad idea.

Best case scenario, your HBO Max subscription will have been verified overnight, allowing you to enjoy all the great exclusives the platform has to offer.

What if You Hired the Service Directly?

Normally, subscription verification issues arise more frequently with users who are hiring the service through a third party provider. However, there’s always room for error.

If you hired HBO Max directly, calling your internet provider will likely do nothing to help you solve the problem. In this case, your best bet will be to make sure you’ve already verified your email address, entered a valid payment method, and have the latest version of your preferred browser installed.

Provided that none of those solutions work, you can always go to the platform’s help center, and enter your specific issue. And if even that fails, you can contact HBO Max directly via phone or email.


With so many streaming options available out there, it can be hard to keep tabs on our login credentials, or even figure out how to activate them. And there’s hardly anything more frustrating than having issues enjoying a service you’re already paying for.

Luckily, as I hope you’ve learned in this piece, successfully verifying your HBO Max subscription is simpler than it seems. More often than not, using the right sign in method and keeping your internet provider’s information at hand, will do the trick.

Thank you for sticking with me all the way to the end. We created this site to help people solve everyday app problems and make your life easier.

If you’ve enjoyed the content you’ve found here so far, make sure to stay tuned. We add more useful information on different topics every week.

Grab some popcorn and enjoy your new streaming service!