Paramount Plus Keeps Turning Off? Follow These 7 Steps

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Couple stuck with Paramount Plus issue on TV

Are you losing your mind trying to figure out why Paramount Plus keeps turning off?

I’m very sorry to hear that! But you might find comfort in knowing that you’re not alone. In fact, this issue affects thousands of the platform’s subscribers every day.

I know how annoying and anticlimactic it can be to try to watch your favorite titles only to be rudely interrupted by the service.

But don’t worry, you’ve come to the right place for answers. Below, you’ll find a list including several easy steps that can help you solve this issue.

The 7 simple steps that can stop Paramount Plus from constantly turning off are:

  1. Check the platform’s servers
  2. Check your internet connection
  3. Change your VPN
  4. Clear cache, data & cookies
  5. Update the app
  6. Update your streaming devices
  7. Uninstall the app

Read on to fall back in love with Paramount Plus!

#1 Check the Platform’s Servers

First, I want us to make sure that the platform’s servers are doing ok.

These are in charge of storing important information and giving millions of Paramount Plus subscribers a high-quality service.

They’re so essential to the company, that its engineers have worked very hard to make them as resistant as possible. And while they’ve made great progress, it’s still not safe to say they’ve managed to make them failproof.

A broken hard drive, a coding bug, minor hacking and other apparently unimportant things can affect how the platform works.

In this scenario, you’ll likely experience issues, such as constant crashing or freezing, blurry video, and much more.

Solution: This would be a good time to check the real-time status of the platform’s servers. To do so, please follow these simple steps:

  1. Open Google, and type “Is Paramount Plus Down?”, then hit Enter to search your query
  1. Locate “Downdetector” on the search results, and click on it (or click on this link:
How to check Paramount Plus' server status on Downtetector
Make sure you’re entering the official Downdetector website
  1. Once you’ve entered the webpage, you’ll see a bunch of data, and a large graph
How to read Paramount Plus report graph on Downdetector
The taller the spikes, the more likely you are to be having trouble

If you see spikes as tall as mountains, then it’s almost a certainty that the platform is currently in serious trouble.

But don’t worry. There’s very capable engineers in Paramount Plus’ IT department, so this issue should be resolved in no time.

#2 Check Your Internet Connection

Moving on, let’s take a look at your internet connection.

You’re probably thinking that, since you’re reading this, a bad connection can’t be what’s causing your problems, right? Well, sometimes things can be a little more complicated than they seem at first glance.

Sure, when your network fails completely, you’ll be cut off from the internet. But in some cases your signal might only be weak. This would make it possible for you to browse the web lightly and chat, while also realizing that Paramount Plus keeps turning off.

Why? Because texting your friends and family about your day is much easier on a faulty network than streaming content online. Especially at higher resolutions.

Paramount Plus and other streaming companies need at least 5 Mbps to stream in Full HD resolution (1920 × 1080p), and a whopping 25 Mbps for 4K (3840 × 2160p).

If your current plan does not meet these requirements, it could explain why Paramount Plus keeps turning off, and could cause other issues, such as constant buffering, out-of-sync subtitles, and much more.

Solution: First, let’s estimate your needs. Multiply the number of people you share your home network with by the Mbps your favorite streaming resolution requires. If you live with 4 other people, and you all love 4K content, then your plan should at least offer 125 Mbps (5 people x 25 Mbps).

Assuming that your current plan has no speed issues, try calling your provider and asking if they’re having coverage trouble. If they tell you everything’s ok on their end, try resetting your modem.

New to this? No problem. The process is not complicated:

  1. Without unplugging the modem, turn it around so that you can see the back of the unit
  1. Locate the reset button (more often than not, it’s not a button, but a small hole with a “Reset” label on it)
  1. Use a paper clip or a thin toothpick to press down on the actual button inside this hole. Hold it down until all the lights at the front of the unit turn on, and then turn off
  1. For a brief moment, all lights on the modem will be off, that’s your cue to stop holding down the reset button
  1. Wait a couple of minutes and try streaming something on Paramount Plus. If your connection was to blame, the platform should no longer keep turning off

If this didn’t work, don’t worry. We still have a lot of ground to cover. Keep reading to discover more fixes for this issue!

#3 Change Your VPN

Aren’t VPNs simply amazing?

Not only do they provide us with secure, private browsing, but also open up a world of possibilities we can take advantage of.

But what if I told you that using the wrong one might be the reason Paramount Plus keeps turning off? That’s right, it could all come down to your software of choice.

Believe it or not, many streaming platforms out there dislike VPNs a lot and have even gotten to the point of blocking subscribers who use them often.

I don’t agree with this, but I can understand why the measure is in place. And when you learn a little more about this, you might too.

You see, a lot of the content available on streaming platforms is only licensed to be played in certain countries. Since VPNs allow people from all over the world to stream it, companies have to take action or face million-dollar lawsuits.

If streaming without using a VPN is not an option for you, try looking into premium subscriptions. They take full advantage of your internet plan’s speed and offer obfuscated servers.

These make your VPN traffic look like normal traffic, thus decreasing your chances of being blocked by the platform.

Solution: The best way to know if your current VPN is to blame for this is by disabling it and streaming without it for a while. If Paramount Plus no longer keeps turning off, it’s time to look into other alternatives.

There are great options out there for as little as $60 per year.

#4 Clear Cache, Data & Cookies

You’ve probably heard about these in the past, but might not know exactly what they are. If that’s the case, I’ll be more than happy to explain them to you.

Let’s start with the cache & data.

These are where your favorite apps store important information. In them, you’ll find audio, video, user preferences and login credentials. By keeping this data handy, Paramount Plus can load quicker when launched and make your experience better.

Cookies, on the other hand, are more common on PCs and browsers. They’re tools that make your browsing easier and help targeted ads be more accurate.

Most of the time, it’s best to leave them all alone. But in some cases, a file stored within them can become corrupted, causing the platform to act weird. This could explain why Paramount Plus keeps turning off.

In that scenario, your best bet will be to clear them.

Solution: For this example, I’ll use Google Chrome and an Amazon Firestick, but you should be able to easily delete your cache, data, and cookies in any other browser or device.

On Google Chrome:

  1. Open the browser
  1. Click the Menu button (the three dots in the upper right corner of the screen) > Select “More Tools” > Choose “Clear browsing data”
  1. Select “All time” when prompted with a window asking the time range you want to delete data for. 
How to clear cache & cookies on Google Chrome
If you’ve never done this, the process could take a while to complete

On an Amazon Firestick:

  1. Press the “Home” button on your Firestick controller
  1. Navigate to the gear icon to open the device’s settings
How to access settings on Amazon Firestick
  1. From the new menu, select “Applications”
Open Applications Menu on Amazon Firestick
You can manage all your apps’ settings there
  1. On the new menu, select “Manage Installed Applications”
How to manage installed applications on Amazon Firestick
  1. Once you see a list with all your installed apps, scroll down until you reach “Paramount Plus” and select it 
How to access Paramount Plus' settings on Amazon Firestick
The list is in alphabetical order, so Paramount Plus should be nearly at the end
  1. Select “Clear data”
How to clear Paramount Plus data on Amazon Firestick
  1. Select “Clear data” again
  1. Go to the previous menu by using the return button on your controller (the little curved arrow)
  1. Now, hover above “Clear cache”
How to clear Paramount Plus cache on Amazon Firestick
  1. Press the “Rewind” button on your controller (the two arrows pointing left). Then select “Confirm”
Rewind button on Amazon Firestick controller
Depending on your model, your controller’s layout may be different
How to confirm clearing Paramount Plus cache on Amazon Firestick
If you do not select “Confirm”, no changes will be applied

#5 Update the App

When you were trying to figure out the cause of this issue, I bet an outdated app wasn’t the first thing to cross your mind. It’s completely understandable.

But I’m here to tell you that it is, in fact, one of the most common culprits.

You see, with every update, app developers try their best to install as many new features and fix as many bugs as they possibly can. Moreover, newer app and network versions are designed with the latest streaming device Firmware in mind.

Using an older version of the platform on a fully updated streaming device could explain why Paramount Plus keeps turning off.

Now, this shouldn’t normally be an issue, as there’s automatic updating. But sometimes a corrupted file or bug can get in the way and prevent this from happening.

In that scenario, you’ll have to manually download and install the latest Paramount Plus version to your streaming devices.

Solution: Here’s how to go about this on iOS and Android devices, Roku TV, and Amazon Firesticks:

Apple TV, iPhone, and iPad:

  1. Go to the App Store.
  2. Search for Paramount Plus.
  3. Click on “Update.”


  1. Open Google Play Store.
  2. Tap on the profile icon located at the top right of your screen.
  3. Select “Manage apps & device”
  4. Tap on “Manage”, then search for Paramount Plus.
  5. Choose “Update”.

Roku TV:

  1. Press the Home button on your remote.
  2. Highlight Paramount Plus.
  3. Press the “*” button on your remote.
  4. Select “Check for updates”.


  1. Press the “Home” button on your Firestick controller
  1. Navigate to the gear icon to open the device’s settings
How to access settings on Amazon Fire Stick
  1. From the new menu, select “Applications”
Open Applications Menu on Amazon Fire Stick
  1. On the new menu, select “Manage Installed Applications”
How to manage installed applications on Amazon Fire Stick

5. Find Paramount Plus and select it

How to access Paramount Plus' settings on Amazon Firestick

If you don’t see the “Update” option, that’s good news! It means you already have the latest version installed.

#6 Update Your Streaming Devices

While keeping your apps fully updated will greatly improve your situation, you won’t get the full benefits of it until you do the same for your streaming devices.

As I mentioned earlier, more often than not this isn’t something you have to worry about. But if for whatever reason your favorite devices fail to update themselves, you’ll have to interfere again.

Solution: There are many streaming devices on the market. Guiding you through the process of updating each one would take a long time.

And while I don’t mind it, I’m sure you’re only interested in yours! To find useful information, go to Google and search for “How to update <Your Device’s Make And Model Go Here>”. This search should bring up several resources with detailed instructions for your specific case.

To give you a general idea of the process, here’s what this looks like on an Amazon Firestick:

  1. Press the “Home” button on your controller
  1. Navigate to the gear icon to open the device’s settings
How to access settings on Amazon Fire Stick
  1. On the set of options that appear, select “My Fire TV”
How to access My Fire Tv on Amazon Fire Stick
  1. On the new menu, select “About”
Select About on My Fire TV settings on Amazon Fire Stick
  1. Select “Check for Updates”. You’ll get a message that says “Checking Now…
Check for updates on Amazon Fire Stick
Try doing this every couple of weeks to make sure your device is always up to date
  1. After your Firestick is done checking for updates, you’ll either get an option to install a newer version or get a message that says “Your Fire TV is up to date.”
Amazon Fire Stick check software version
If you get a message asking for confirmation to update, simply agree and wait

#7 Uninstall the App

Lastly, let’s try starting from scratch.

If nothing has worked so far, uninstalling and reinstalling the app is not the worst idea. Sometimes bugs or files that have become corrupted can be stubborn and won’t go down without a fight. When this happens, no amount of relaunching or updating will help.

By uninstalling and reinstalling Paramount Plus, you’ll be giving it a chance to remove anything that shouldn’t be there and wipe the slate clean.

Solution: As I mentioned earlier, with so many streaming devices out there, it wouldn’t be time-efficient to list all the uninstallation processes below. You know the drill, please go to Google and search for “How to uninstall apps on <Your Device’s Make And Model Go Here>”.


Having Paramount Plus keep turning off is one of the quickest and easiest ways to ruin a nice evening. Streaming should relieve your stress, not add up to it. Who knew you’d have to struggle so much for a great experience, even with the price you’re paying every month?


Luckily, as I hope you’ve learned in this piece, addressing most of the causes behind this issue is very easy. In most cases, covering your tracks with the right VPN, and double-checking that the platform’s servers are not failing, should do the trick.

Thank you so much for sticking with me all the way to the end. If you found this article helpful, you’ll be happy to know that we upload new content weekly. Please check out our other wonderful resources below to become a Tech Detective yourself!

Best of luck to you.