Paramount Plus Keeps Crashing or Freezing? 9 Fixes To Try

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Couple stuck with Paramount Plus issue on TV

Are you stuck trying to figure out why your Paramount Plus is always crashing or freezing?

I know, it sucks when you just want to get home and binge-watch your favorite TV show, but Paramount Plus has other ideas.

This is a known issue, and while it can be super annoying, you’ve come to the right place for answers. In this article, you’ll learn different ways to leave this situation in the past.

If your Paramount Plus keeps freezing or crashing, chances are you have outdated software, a corrupted cache, bugs, or a bad Internet connection.

But, don’t worry. Try the following 9 fixes to solve these issues:

  1. Force quit Paramount Plus.
  2. Restart your device.
  3. Check your Internet connection
  4. Update the app.
  5. Check the platform’s servers.
  6. Update your device.
  7. Clear your cache and cookies.
  8. Reinstall the app.
  9. Disable your browser extensions (For PC).

Keep reading to stop your Paramount Plus from freezing or crashing!

#1 Force Quit Paramount Plus

What if I told you that fixing this issue could be as simple as relaunching Paramount Plus?

You see, if you haven’t fully closed the app in a while, its performance can be affected.

Sometimes our apps and devices need a break too since they’re constantly running processes in the back in order to work.

By force quitting Paramount Plus, you’ll be able to get rid of temporary errors that could be causing a frozen screen.

Follow this quick guide to do it:

Apple TV:

  1. Double press the home button on your remote.
  2. Select Paramount Plus.
  3. Swipe up on your remote touch sensor to close the app.

iPhone and iPad:

  1. Go to the home screen.
  2. Swipe up from the bottom of the screen and pause in the middle of the screen. If your iPhone or iPad has a home button, you’ll need to double-click it.
  3. Swipe right or left to find Paramount Plus. Then, swipe up on it.

Fire Stick:

  1. Go to Settings and click on “Applications”.
  2. Choose “Manage Installed Applications”
  3. Select Paramount Plus and click on “Force Stop”.

Paramount Plus is compatible with multiple devices, so if you couldn’t find yours on the list above, try opening Google and searching for “How to close apps on [Your Device’s Name Goes Here]

Once you’ve closed Paramount Plus, please try streaming any movie or TV show again.

#2 Restart Your Device

This is one of the most effective ways to fix an unresponsive app.

But, why does restarting your device seem to be some kind of magical cure?

Simple. Because it clears your RAM.

You see, sometimes we put our device to sleep instead of restarting it. Sadly, this can fill up your RAM rather quickly and affect your device’s performance.

Thankfully, you can easily avoid this situation from happening again by restarting your streaming device at least once a week. Follow these steps to do it:

Apple TV:

  1. Press and hold the Menu (1st generation remote) or back (2nd generation remote) and the Control Center (TV icon) buttons on your remote. If you have an aluminum or white remote, press the Menu and Down buttons.
  2. Wait until the lights on your Apple TV begin to flash.
Restart your Apple TV

Tip: If your Apple TV keeps buffering, try this fix.

Fire Stick:

  1. Go to the home screen and open the Settings menu.
  2. Choose “My Fire TV” and click on “Restart”.
  3. Select “Restart” again to confirm the process.

If you have a different streaming device, try unplugging it from the power source and plugging it back in.


  1. Press and hold either volume button and the side button.
  2. Drag the slider.
  3. Press and hold the right-hand side button of your iPhone until you see the Apple logo.

Windows PC:

  1. Click on the Windows icon at the bottom of your screen.
  2. Select the power button and click on “Restart”.


  1. Go to the Apple Menu at the top of your screen.
  2. Click on “Restart”.

Once you’ve restarted your device, please launch Paramount Plus again to see if the issue was solved. If it keeps crashing or freezing, chances are there’s a problem with your connection. But, don’t worry. Keep reading to learn different troubleshooting techniques.

#3 Check Your Internet Connection

We’ve all experienced network issues. These can be super annoying, especially when you’re about to watch the last episode of your favorite TV show.

On numerous occasions, we tend to blame our Internet service provider. But there are multiple actions that we may be doing that are affecting our connection.

For example, having different devices connected to the same network could cause a slow connection since they’re using your Internet to run background processes.

Moreover, if your router is placed near your kitchen, your microwave could be interfering with the signal and causing multiple network issues.

Your modem and router could also be experiencing technical issues. To solve these, try unplugging them from the power source and waiting until they cool down. Then, plug them back in.

But, if the issue persists after disconnecting the devices you’re not using, placing your router away from other objects that could interfere with the signal, and restarting your modem and router, it’s time to call your Internet service provider.

You see, there’s a very good chance that they’re having coverage issues in your area. But if that’s not the case, then you probably need to upgrade your Internet plan in order to meet the demand of all your devices.

Once you’ve tried all the fixes above, try streaming content on Paramount Plus.

#4 Update the App

If force quitting the app and checking your connection didn’t solve the issue, keep reading.

Bugs and coding errors could be the reason your app keeps crashing or freezing. Fixing these sounds like a difficult thing to do, but more often than not, it’s really simple.

You see, by updating Paramount Plus, you’ll be able to get rid of these and improve your app’s performance. To do it, you’ll need to:

Apple TV, iPhone, and iPad:

  1. Please make sure you have a good Internet connection and open the App Store.
  2. Search for Paramount Plus.
  3. Click on “Update.”

Fire Stick:

  1. Open the Settings menu. You’ll be able to do it by clicking on the gear icon located on your home screen.
  2. Choose “Applications” and click on “Appstore”.
  3. Click on “Automatic Updates” to turn this feature on.


  1. Open the Google Play Store and tap on the profile icon located at the top right of your screen.
  2. Choose “Manage apps & device”
  3. Tap on “Manage”, then search for Paramount Plus.
  4. Select “Update”.

Roku TV:

  1. Press the Home button on your remote and highlight Paramount Plus.
  2. Press the star (“*”) button on your remote.
  3. Select “Check for updates”.

#5 Check the Platform’s Servers

Servers are in charge of receiving, storing, and sending data. If these fail, they won’t be able to fulfill your requests, and you’ll experience all sorts of tech issues while trying to use a website, in this case, Paramount Plus.

Server downtime is unusual, however, it may be the reason your app keeps crashing and freezing.

To check if the platform’s servers are down, you’ll just need to go to Google, type “Down Detector” and click on the first option. Then, type “Paramount+” and check the displayed graph.

If it has high spikes, Paramount Plus is probably down.

Check Paramount Plus servers

But, don’t worry. This problem is usually fixed in less than 24 hours.

#6 Update Your Device

As you noticed, installing the latest version of Paramount Plus will greatly improve your situation, however, you’ll need to update your system too.

You see, this way your device will be compatible with the app, and you’ll be able to prevent multiple performance issues.

Updating your system will also protect your data and get rid of bugs and other errors.

Most TVs, tablets, and phones can be easily updated by going to the Settings menu and selecting “System”, “My Device” or “General”. Then select “Software Updates” and install the latest software version.

If you’re using a browser to stream your favorite movies or TV shows on Paramount Plus, please make sure it’s updated as well.

#7 Clear Your Cache and Cookies

Every time you launch Paramount Plus, it has to download a lot of data from its servers to display the page.

This is where your cache comes in handy.

You see, it stores this information, so your app can quickly access it and load much faster.

Unfortunately, cached data can easily become corrupted and cause multiple performance issues. This is why I recommend clearing it every once in a while.

Moreover, I also recommend deleting your cookies. You see, these are small files of data sent to your browser by a website you’ve visited that contain relevant information about your browsing activity. They allow companies to deliver tailored ads.

However, these files can also become damaged and may be the reason Paramount Plus keeps crashing.

Clearing your cache and cookies may sound like a difficult thing to do, but it’s really simple. Follow this quick guide to do it:

Fire Stick:

  1. Go to the Settings menu and select “Applications”.
  2. Then, click on “Manage Installed Applications”.
  3. Select Paramount Plus and click on “Clear Cache”.

Android devices:

  1. Go to Settings and tap on “Apps”.
  2. Select “Installed applications”.
  3. Tap on Paramount Plus and look for the “Storage” tab
  4. Tap on “Clear app cache”.

Google Chrome:

  1. Launch Google Chrome and click on the three dots icon at the top of your screen.
  2. Select “More tools” from the drop-down menu. Then, click on “Clear browsing data”.
  3. At the top, select “Time range”, then “All time”
  4. Tick all boxes.
Clear your cache and cookies on Google Chrome


  1. Launch Safari.
  2. Select “Safari” at the top of your screen and click on “Preferences”.
  3. Click on “Privacy”, then select “Manage Website Data”.
  4. Select “Remove All”.

Mozilla Firefox:

  1. Click on the three horizontal lines icon at the top of your screen.
  2. Select “Settings” and click on “Privacy & Security”.
  3. Go to “Cookies & Site Data”.
  4. Click on “Clear Data”.

Bear in mind that if you can’t find the “Clear Cache” option on your device, you’ll need to reinstall the app. Keep reading to learn how to do it.

#8 Reinstall the App

Bugs and glitches can go away by simply clearing your cache or installing updates. However, this is not set in stone.

You see, sometimes these can be stubborn and will only be deleted if you reinstall the app. This quick action can also restart the files stored in your app from scratch.

Follow this guide to uninstall Paramount Plus:

Apple TV:

  1. Highlight Paramount Plus. Then, press and hold the touchpad on your remote until the app jiggles.
  2. Press the play/pause button on your remote.
  3. Select “Delete”.

Fire Stick:

  1. Go to the Settings menu and select “Apps”.
  2. Select “Manage installed apps”.
  3. Click on Paramount Plus and select “Uninstall”


  1. Press and hold Paramount Plus.
  2. Drag it to the trash bin icon and release.

iPhone and iPad:

  1. Press and hold Paramount Plus until it starts shaking.
  2. Tap on “Remove app”. Then, select “Delete” to confirm the process.

Once you’ve completed the steps above, go to your device’s app store and search for Paramount Plus. Then, install it.

#9 Disable Your Browser Extensions (For PC)

If you’re like me and use browser extensions, you might want to keep reading.

You see, these are a great way to block ads and add other features to our browser. Sadly, they can also interfere with the way Paramount Plus works.

Try disabling your browser extensions to stop Paramount Plus from crashing and freezing:

Google Chrome:

  1. Click on the three dots icon at the top of your screen.
  2. Select “More Tools” from the drop-down menu and select “Extensions”
  3. Turn off the switch to disable the extension. If you want to remove it, click on “Remove”.
Uninstall browser extensions

Mozilla Firefox:

  1. Click on the three horizontal lines icon at the top of your screen.
  2. Select “Add-ons and themes” and click on “Extensions”.
  3. Select the extension you’d like to disable and turn off the blue switch. If you want to remove it, click on the three dots icon and select “remove”.

Microsoft Edge:

  1. Click on the three dots icon at the top of your screen and select “Extensions”.
  2. Choose “Manage Extensions”.
  3. Turn off the switch next to the extension.


I know this was a lot, but I hope this article has helped give you some more confidence in solving the issue.

If you take anything away, remember that the easiest way to stop Paramount Plus from crashing or freezing is by force quitting the app, checking your connection, disabling your browser extensions, and clearing your cache and cookies.

And don’t forget to update the app and your device. This way, you’ll avoid this situation from happening again.

Thank you so much for taking the time to read this article. If you ever experience a different issue while streaming content on Paramount Plus, please make sure to check out our content. You’ll find multiple fixes for all sorts of tech issues.

Good luck!