Stuck On Ticketmaster Sit Tight? 5 Tips For Buying Tickets

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Have you been stuck on Ticketmaster’s annoying “sit-tight” message for hours?

I’m very sorry to hear that! You might find comfort in knowing that you’re not alone, as thousands of people find themselves in the same situation daily.

When you’re stuck in this Limbo, frustration and worry can easily take over, as many tickets are time-sensitive and can sell out in a matter of minutes.

But you can rest easy now, you came to the right place for answers. Below, you’ll find a list of several tips for buying tickets much quicker.

The 5 simple tips for saving precious time while buying tickets are:

  1. Try the graveyard shift
  2. Ask friends for help
  3. Check Ticketmaster’s servers
  4. Visit the venue
  5. Check your internet connection

Read on to stop the endless waiting!

#1 Try the Graveyard Shift

First, let’s talk about what you’re willing to do to get your tickets. Sometimes, when we’re interested in certain popular events, there will be sacrifices we’ll have to make to secure our right to attend. Some people like to camp outside the points of sale, while others are willing to pay a high premium to get early access.

In this case, I won’t recommend anything that extreme, but you might want to grab a couple of cups of coffee and open Ticketmaster anywhere between 12-5 am. During these hours, most people are dreaming their wildest dreams and snoring like a rusty locomotive, so the virtual queue on the platform is normally shorter.

Granted, you’ll probably have a hard time staying awake the following morning while at work or in class, but it will have been worth it!

Solution: Normally, the later hours are best (2-4 am), as other people who are also trying this might give up or fall asleep. That’s your window of opportunity.

If possible, try this on your PC. The mobile app is reliable, but if you want to be as quick as you can and grab the best seats once you get the chance, a computer should be your go-to.

#2 Ask Friends for Help

Another thing you can try when Ticketmaster is stuck on a spinning circle is asking friends to help you out. If you’re like me, you enjoy going to concerts with the people you love. It’s a wonderful experience that begins from the moment you get in the car together and start blasting the artist’s famous tunes.

This is not only a memorable experience but also a golden opportunity.

The more people you’re going to the concert with, the more chances you have of snatching great seats for decent prices.

Solution: If you’re currently stuck on Ticketmaster’s “sit tight” window, call your friends ASAP and ask them to try to buy the tickets on their devices. If everyone has enough money in their accounts to buy tickets for the whole party, whoever gets to the next window should take advantage of the opportunity and pay.

After that, you can all discuss transfers to repay whoever bought them.

By doing this, you’re exponentially increasing your chances of attending the event you’re interested in without wasting hours on end.

#3 Check Ticketmaster’s Servers

Next, let’s take a look at the platform’s servers.

If you’re scratching your head and asking, “What on Earth is that and what dressing does it go with?”, I don’t blame you, it’s not a concept you learn in school.

Let’s take this chance to clear things up. Here’s a quick explanation.

Servers are large devices located at several companies’ headquarters. Their job is to back up essential information and make sure the Ticketmaster platform doesn’t crash, even when tens of thousands of people are trying to buy tickets at the same time.

More often than not, they pass the test with flying colors. But sometimes they can be affected by threats, such as coding bugs, overheating, short circuits, and black-hat hackers.

Any of these events could explain why you’re stuck on Ticketmaster’s “sit tight” message, and why you’re struggling with other actions, such as removing tickets you have listed for sale on your account.

Solution: Sadly, there’s not much you can do if server failure is to blame for this, as events of this kind can only be addressed by the company’s IT department. That being said, you don’t have to be completely in the dark.

You can always check the live status of the platform’s servers by following these easy steps:

  1. Open the search engine and type “Is Ticketmaster Down?”, then hit Enter
How to check if Ticketmaster is down
  1. Locate “Downdetector” on the search results, and click on it (or click on this link:
How to check if Ticketmaster is down by using Downdetector
Make sure you’re entering the official Downdetector website
  1. Once you’ve entered the webpage, you’ll see a bunch of data, and a large graph
How to read Downdetector's Ticketmaster graph
If you see several spikes, then many users are having trouble with the app

Large spikes on the graph above mean big trouble as they represent thousands of incoming user reports.

Now, don’t panic, although this issue sounds serious, it almost never is. Server failure is one of the most common technical difficulties IT departments deal with, so everything should be back to normal very soon.

#4 Visit the Venue

Moving on, let’s try doing one of the things most millennials (myself included) dislike the most – going in person to the venue to buy the tickets.

Hey, I get it. Driving down to a location to do something you could easily accomplish from the comfort of your home seems unnecessary. But if you really want those tickets, isn’t it worth a try?

Purchasing your tickets directly from the vendor has a lot of advantages, from not having to wait and be stuck on a spinning circle, to being 100% sure that your tickets are authentic. Moreover, sometimes Ticketmaster can charge extra fees for paying online, which you won’t have to worry about through this method.

Now, it’s important that you do proper research, as physical tickets can become available after virtual ones do or vice versa. Please make sure you can already buy them before driving down to your nearest physical point of sale, so you don’t make that trip in vain.

#5 Check Your Internet Connection

Finally, let’s make sure that your internet connection is not to blame for this.

I know what you’re thinking, “My network is fine, otherwise I wouldn’t be able to read this”, and while I’d love to agree, oftentimes things can be a little more complicated.

You see, browsing the web or sending a text message is usually much easier on a failing network than loading the resources Ticketmaster needs to offer a secure payment connection. This requires connection to their servers, card verification, and high-level encryption, which, as you can imagine, can put your signal under a lot of pressure.

Events like these can happen either due to a saturated network, a problem with your provider, or a modem that has failed to communicate with your devices. In these scenarios, you might not only be stuck on Ticketmaster’s “sit tight” window but also find that your credit card keeps being declined.

Solution: To fix this, you’ll want to go from the inside out. First, it’s important to take the people you live with into consideration. I recommend that everyone within a home has about 15-20 Mbps to go about their business. This should be more than enough to stream video in 4K, videoconference, play an online video game, and buy tickets, all at the same time.

So, if you live with 4 other people, you’ll want a plan that can offer at least 75-100 Mbps (15-20 Mbps x 5).

Provided that your current plan already offers more than that, then it’s likely that your provider is having trouble. Try calling them and asking if everything’s ok. If they tell you everything’s fine on their end, resetting your modem should be your next step.

New to this? No worries, here are some easy steps you can follow:

  1. Without unplugging the modem, turn it around so that you can see the back of the unit
  1. Locate the reset button (more often than not, it’s not a button, but a small hole with a “Reset” label on it)
  1. Use a paper clip or a thin toothpick to press down on the actual button inside this hole. Hold it down until all the lights at the front of the unit turn on, and then turn off
  1. For a brief moment, all lights on the modem will be off, that’s your cue to stop holding down the reset button
  1. Wait a bit and see what happens. If your connection was to blame and there are no other factors at play, you should now be able to get your tickets without all the hassle.


All done!

Being stuck on Ticketmaster’s annoying “sit tight” window can not only be frustrating but also a source of desperation and worry, as some of the most sought-after events can sell out in seconds.

I get the feeling, trust me, I’ve had it too. But I hope this piece has helped you see that, in most cases, there are quick and easy solutions to address this. More often than not, the issue stems from a bad internet connection or server failure. And if that’s not the case, then it’s simply a matter of waiting or trying to buy your tickets past midnight.

I’m sure you’ll be able to secure access to your favorite events in no time.

Thank you so much for sticking with me all the way to the end. If you found this article helpful, you’ll be very happy to know that we upload new content weekly. In the meantime, why not check out our other wonderful resources below to become a Tech Detective yourself?

Have a great week!