How to Fix Amazon Prime Error 1061 In 8 Easy Steps

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Couple stuck with Prime Video issue on TV

Are you stuck trying to fix Amazon Prime Error 1061 on your Fire Stick?

You’re not alone! You wouldn’t believe how many people encounter this issue daily and are left nothing short of confused. 

I know it can be really annoying to not be able to enjoy a relaxing streaming session. Especially considering that you’re paying for a monthly subscription. 

But don’t worry, you’ve come to the right place for answers. Below, you’ll find a list including several simple steps you can take to fix this problem. 

The 8 easy steps you’ll need to follow to fix Amazon Prime Error 1061 are:

  1. Restart your Fire Stick
  2. Check your internet connection
  3. Check Amazon Prime’s servers
  4. Relaunch Amazon Prime
  5. Disable your VPN
  6. Clear Amazon Prime’s cache & data
  7. Update your Fire Stick
  8. Reset your Fire Stick

Read on to make streaming enjoyable again!

#1 Restart Your Fire Stick

The first thing I want you to try is restarting your Fire Stick. I know this doesn’t sound like much of a fix, but believe me, it works wonders. 

Why? Because it helps refresh background processes. 

As you may know, in order to work, most of our devices and apps run lines of code all the time. We may not see them, but they’re there. In most cases, they work as you’d expect and that’s the end of it. 

But sometimes, a glitch or a bug can make Amazon Prime and your Fire Stick act strangely. 

When this happens, you have many options. You can either do something as simple as restarting your device, or something as permanent as factory resetting it. Either alternative will help get rid of any corrupted files or bugs that might be acting up on your Fire Stick.

Solution: Restarting your Fire Stick is really simple:

  1. Press the “Home” button on your controller
  1. Navigate to the gear icon to open the device’s settings
How to access settings on Amazon Fire Stick
Look for the gear icon on the right side of your Home Screen
  1. On the set of options that appear, select “My Fire TV”
How to access My Fire Tv on Amazon Fire Stick
  1. On the new window, select “Restart”
How to restart Amazon Fire Stick
Be careful not to select “Reset to Factory Defaults” by accident
  1. Once you’re asked to confirm if you want to restart, select “Restart”
Confirm Reset on Amazon Fire Stick

This might take a little while. Once the process has been completed, try streaming Amazon Prime again and see if you still get Error 1061.

#2 Check Your Internet Connection

Moving on, let’s make sure your connection is ok.

Granted, Internet service drops have gone down a lot in the last decade. But can we say they no longer happen?

Absolutely not. 

Most of the time, noticing a bad connection is really easy, as you’ll be completely cut off from the internet. But in some cases, your signal might only be weak. This would allow you to keep browsing and chatting lightly while also getting Amazon Prime Error 1061.

How so? Because of the platform’s requirements. 

Texting your friends a funny joke is much easier on your network than streaming your favorite content online. 

Amazon Prime needs at least 5 Mbps to stream in Full HD resolution (1080p), and an incredible 25 Mbps for 4K (2160). 

Error 1061 is, for the most part, related to a bad connection, so looking at your signal strength is not a bad idea. 

Solution: If you share your home network with many people, your internet plan should be about 5-6 times faster than what Amazon Prime requires. For example, if you want to stream in Full HD resolution, you’ll need a connection in the range of 25-30 Mbps. 

If you live alone, you might be able to get away with something slower. 

Assuming that your current plan is already fast enough, try giving your provider a call and ask if they’re having issues in your area. If they tell you everything’s fine on their end, I recommend trying to reset your modem

Never done it before? No problem! It’s really easy:

  1. Without unplugging the modem, turn it around, so you can see the back of the unit
  1. Locate the reset button (more often than not, it’s not a button, but a small hole with a “Reset” label on it)
  1. Use a paper clip or a thin toothpick to press down on the actual button inside this hole. Hold it down until all the lights at the front of the unit turn on, and then turn off
  1. For a brief moment, all lights on the modem will be off, that’s your cue to stop holding down the reset button
  1. Wait about 5 minutes or so and try streaming Amazon Prime. If your connection was to blame, Error 1061 should now be gone. 

#3 Check Amazon Prime’s Servers

Next, I’d like us to make sure the platform’s servers are doing ok. 

As you probably know, these are responsible for storing important data and giving millions of Amazon Prime subscribers a high-quality experience. 

Given how important they are to its everyday operations, the company has worked very hard to make them as resistant as possible. And although I’m not saying they’re as fragile as glass, I’d be lying if I told you they can’t fail. 

Things that seem unimportant, like a broken hard drive, a coding bug, or minor hacking can be problematic. These can affect the way the platform performs and how its features work. 

It’s easy to tell when this happens, as you’ll encounter slow loading times, endless buffering, random flickering, and other issues. 

Solution: To confirm this as the source of the problem, we need to check the real-time status of the platform’s servers. 

Luckily, doing so is very simple:

  1. Open Google, and type “Is Prime Video Down?”, then hit Enter to search your query
  1. Locate “Downdetector” on the search results, and click on it (or click on this link:
Check on Downdetector if Prime Video's servers are down
Make sure you’re entering the official Downdetector website
  1. Once you’ve entered the webpage, you’ll see a bunch of data, and a large graph
Downdetector report graph Prime Video
The taller the spikes, the more likely you are to be having problems

Sadly, if the platform’s servers are, in fact, down, there’s little to nothing you can do. 

That being said, I wouldn’t worry too much about it. Amazon Prime has a very capable IT department, and these issues rarely ever last longer than a day. 

#4 Relaunch Amazon Prime

What if I told you there’s a good chance that all you need to do to fix Amazon Prime’s Error 1061 is close and relaunch the app?

Yes, it could be that simple.

As I mentioned in point #1, sometimes the background processes your devices and apps use, can crash or fail. 

By closing and relaunching Amazon Prime, you’re getting rid of any corrupted files or bugs that might be causing trouble. 

And the best part is that this fix works for about 95% of technical difficulties out there. Don’t be afraid to try it out!

#5 Disable Your VPN

VPNs are amazing, right?

I mean, not only do they allow us to browse the web securely, but also open up a world of international content we can enjoy. 

What’s there not to love?

… what a shame streaming companies hate them. 

Believe it or not, several platforms, like Disney Plus, Hulu, Amazon Prime, Netflix, and many more have been very clear about their dislike for them. They’ve even gotten to the point of blocking subscribers who use them. 

And while I don’t applaud their actions, I can understand them. 

You see, a lot of the content on these platforms is only licensed to be played in some regions. Since VPNs allow people from outside these areas of the world to access said content, streaming companies have to take action. 

It’s either that or face serious legal consequences. 

If you can’t live without using a VPN while streaming Amazon Prime, I’d recommend getting a premium subscription from a provider that offers obfuscated servers.

These will make it much harder for Amazon Prime to detect your VPN traffic, thus reducing your chances of being blocked.

Solution:  The best way to tell whether your current VPN is to blame is by disabling it and streaming without it for a while. 

Assuming that you no longer get Error 1061 on Amazon Prime, there’s your answer. It’s time to start looking for alternative VPN companies. 

#6 Clear Amazon Prime’s Cache & Data

Moving on, let’s take a look at your cache & data. If you have no idea what these are, that’s ok! A lot of people are in the same boat. 

I’m more than happy to explain them to you. 

Your apps’ cache & data is where a lot of useful information is stored. In them, you’ll likely find preset configurations, user preferences, audio, video, images, and much more. 

By keeping this data handy, Amazon Prime can load quicker when launched, making your experience more enjoyable. 

Most of the time, leaving both your cache and data alone will do more good than harm. But sometimes, a corrupted file or bug within them can cause a lot of problems. 

Among the most common issues that can arise from this are login difficulties, out-of-sync subtitles, a black screen, and Error 1061. 

If you find yourself in any of these situations, your best bet will be to clear them both. 

Solution: Deleting Amazon Prime’s cache & data on your Fire Stick is really simple. Here’s what you have to do:

To clear data:

  1. Press the “Home” button on your Fire Stick controller
  1. Navigate to the gear icon to open the device’s settings
How to access settings on Amazon Fire Stick
  1. From the new menu, select “Applications”
Open Applications Menu on Amazon Fire Stick
You can manage all your apps’ settings there
  1. On the new menu, select “Manage Installed Applications”
How to manage installed applications on Amazon Fire Stick
  1. Once you see a list with all your installed apps, scroll down until you reach “Prime Video” and select it 
Locate Prime Video on Amazon Fire Stick
You may have to scroll down for a while if you have many apps installed
  1. Select “Clear data”
Clear data of Amazon Prime on Amazon Fire Stick
  1. Select “Clear data” again
  1. Go to the previous menu by using the return button on your controller (the little curved arrow)
  1. Hover above “Clear cache”
Clear cache of Amazon Prime on Amazon Fire Stick
Clearing your cache frequently can save you a lot of headaches
  1. Press the “Rewind” button on your controller (the two arrows pointing left), and then select “Confirm”
Clear Amazon Prime cache on Amazon Fire Stick
Depending on your model, the “Rewind” button may look different

#7 Update Your Fire Stick

I know how keeping your Fire Stick updated doesn’t sound like something important, but it is!

You see, with every new release, developers add new features to our devices and fix as many bugs as they can. Using an older version of your Fire Stick’s software with a fully updated Amazon Prime platform could explain why you’re getting Error 1061.

This isn’t normally a problem, as automatic updating takes care of it all. But sometimes weak network signals or strict device privacy settings can get in the way. 

In that case, you’ll have to manually check for newer versions of your Fire Stick’s software. 

Solution: This may sound challenging, but it’s actually really simple. Here’s what you have to do:

  1. Press the “Home” button on your controller
  1. Navigate to the gear icon to open the device’s settings
How to access settings on Amazon Fire Stick
  1. On the set of options that appear, select “My Fire TV”
How to access My Fire Tv on Amazon Fire Stick
  1. On the new menu, select “About”
Select About on My Fire TV settings on Amazon Fire Stick
  1. Select “Check for Updates”. You’ll get a message that says “Checking Now…
Check for updates on Amazon Fire Stick
Try doing this every couple of weeks to make sure your device is always up to date
  1. After your Fire Stick is done checking for updates, you’ll either get an option to install a newer version or get a message that says “Your Fire TV is up to date.”
Amazon Fire Stick check software version
If you get a message asking for confirmation to update, simply agree and wait

#8 Reset Your Fire Stick

Finally, let’s try factory resetting your Fire Stick.

If nothing has worked this far, this is our last resort. This should only be done if you’ve already tried all the fixes on this list and still get Error 1061.

Why? Because you’re about to wipe your Fire Stick clean. 

Factory resetting your device will delete all downloaded apps, user preferences, and settings from it. As its name suggests, your Fire Stick will return to brand-new, factory condition. 

Doing this will get rid of any corrupted files or bugs that might have been causing this error to appear. 

I recommend making a list of all the apps you currently have installed, as well as writing down all your login credentials. This way, after the resetting process is complete, you’ll be able to jump right back in. 

Solution: If you’re sure you want to continue, here’s how you can factory reset your Fire Stick:

  1. Press the “Home” button on your controller

2. Navigate to the gear icon to open the device’s settings

How to access settings on Amazon Fire Stick

3. On the set of options that appear, select “My Fire TV”

How to access My Fire Tv on Amazon Fire Stick

4. Scroll down in the new menu and select “Reset to Factory Defaults”

Reset Amazon Fire Stick to factory defaults
Only do this as a last resort

5. When asked to confirm, select “Reset” and wait for the process to be completed

Confirm reset to factory defaults on Amazon Fire Stick
Make sure to click on “Reset” to confirm that you want to go back to Factory Defaults

Once that’s done, you can start re-downloading your apps and entering your preferred settings. 


Having Amazon Prime give you Error 1061 on your Fire Stick is really annoying. Streaming should be a stress-free, simple experience, but you’re getting quite the opposite from it. 

What a disaster!

Luckily, as I hope you’ve learned in this piece, addressing most of the causes behind this issue is very easy. Most of the time, restarting/updating your Fire Stick, and clearing Amazon Prime’s cache & data, should do the trick. 

Thank you so much for sticking with me all the way to the end. If you found this article helpful, you’ll be glad to know that we upload new content weekly. Check out our other wonderful resources below to become a Tech Detective yourself!

Best of luck to you.