How to Fix Amazon Prime Error 7136 In 9 Easy Steps

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Couple stuck with Prime Video issue on TV

Are you stuck trying to fix Amazon Prime Error 7136 on your Fire Stick?

Get in line! Believe it or not, every day thousands of the platform’s users find themselves in the same situation. 

I know it can be super annoying to be paying for a monthly subscription you’re not getting the most out of. 

But don’t worry, you’ve come to the right place for answers. 

Below, you’ll find a list including several simple steps you can follow to solve this problem once and for all. 

The 9 easy steps you can take to fix Amazon Prime Error 7136 are:

  1. Check your internet connection
  2. Relaunch Amazon Prime
  3. Restart your Fire Stick
  4. Check Amazon Prime’s servers
  5. Disable your VPN
  6. Try a different title
  7. Clear Amazon Prime’s cache & data
  8. Update your Fire Stick
  9. Reset your Fire Stick

Read on to get your streaming afternoons back!

#1 Check Your Internet Connection

First, I want us to make sure that your connection is ok. 

Although we no longer have dial-up internet, it wouldn’t be safe to say that service drops don’t happen anymore. 

Most of the time, it’s really easy to spot a bad connection, as you’ll be cut off from the internet. But sometimes, when your signal is only weak, you might still be able to do some simple tasks while also getting Error 7136 on Amazon Prime. 

Why? Because of the platform’s requirements. 

Texting your friends or Googling the name of a movie is much easier on your network than streaming your favorite content online. 

For Amazon Prime, you need at least 5 Mbps to stream in Full HD resolution (1080p), and a whopping 25 Mbps for 4K (2160p).

Error 7136 is usually associated with the platform having trouble accessing a title, so checking your network is not a terrible idea. 

Solution: I’m going to give you a great tip to calculate your internet needs. Let’s say you want to stream in Full HD resolution. Take the number of people you share your home network with and multiply that by 5 (or by 25 for 4K). 

Let’s say you want to stream in 4K and there are 4 people in your home (including yourself). This means that you should have a plan with a speed of at least 100 Mbps. 

Assuming that your connection is already fast enough, you might want to call your provider and ask if they’re having problems. If they tell you everything’s ok on their end, you should try resetting your modem.

Doing so is very simple. If you’ve never done it before, don’t worry! Follow these quick steps: 

  1. Without unplugging the modem, turn it around, so you can see the back of the unit
  1. Locate the reset button (more often than not, it’s not a button, but a small hole with a “Reset” label on it)
  1. Use a paper clip or a thin toothpick to press down on the actual button inside this hole. Hold it down until all the lights at the front of the unit turn on, and then turn off
  1. For a brief moment, all lights on the modem will be off, that’s your cue to stop holding down the reset button
  1. Wait about 5 minutes or so and try streaming Amazon Prime. If your connection was to blame, Error 7136 should now be gone. 

#2 Relaunch Amazon Prime

What if I told you that you could fix Amazon Prime Error 7136 by simply closing and relaunching the app?

That’s right, it could be that easy. 

You see, whenever we use our favorite apps, many background processes are running at the same time. Normally, they work as expected and that’s the end of it. But sometimes, one or more of these processes can crash and start causing problems. 

And to make matters worse, a corrupted file or a bug could also give you a hard time. 

When any of this happens, you can encounter many technical difficulties, such as out-of-sync subtitles, a black screen, or blurry video. 

By closing and relaunching Amazon Prime, you’re giving the app a fresh restart, which should hopefully get rid of any troublemakers. 

This fix works for most technical issues out there, so if you ever find yourself in a tight situation, don’t be afraid to try it!

#3 Restart Your Fire Stick

When closing and relaunching Amazon Prime fails, the next thing you’ll want to try is restarting your Fire Stick.

As I explained in the previous point, sometimes bugs or corrupted files can cause many problems. Restarting your Fire Stick will give both your device and installed apps a chance to start from scratch. 

It’s very important that you do not mistake this process for a factory reset. That should only be used as a last resort, and we’re not quite there yet!

Solution: Here’s how you can restart your Fire Stick:

  1. Press the “Home” button on your controller
  1. Navigate to the gear icon to open the device’s settings
How to access settings on Amazon Fire Stick
Look for the gear icon on the right side of your Home Screen
  1. On the set of options that appear, select “My Fire TV”
How to access My Fire Tv on Amazon Fire Stick
  1. On the new window, select “Restart”
How to restart Amazon Fire Stick
Be careful not to select “Reset to Factory Defaults” by accident
  1. Once you’re asked to confirm if you want to restart, select “Restart”
Confirm Reset on Amazon Fire Stick

This might take a little while. Once the process has been completed, try streaming Amazon Prime again and see if you still get Error 7136.

#4 Check Amazon Prime’s Servers

Moving on, let’s see how the platform’s servers are doing. 

These are in charge of storing important information and giving high-quality service to millions of Amazon Prime subscribers. 

Given how vital they are to its daily operations, the company has worked very hard to make them as resistant as possible. And although they won’t break easily, I’d be lying if I told you they can’t fail. 

Apparently small things, like a coding bug, a broken hard drive, or even minor hacking can affect the platform’s performance. 

The easiest way to spot this is to look out for slow loading times, endless buffering, random flickering, and other issues.

Solution: To confirm this as the source of the problem, we need to check the real-time status of the platform’s servers. 

Here’s a quick and easy way to do it: 

  1. Open Google, and type “Is Prime Video Down?”, then hit Enter to search your query
  1. Locate “Downdetector” on the search results, and click on it (or click on this link:
Check on Downdetector if Prime Video's servers are down
Make sure you’re entering the official Downdetector website
  1. Once you’ve entered the webpage, you’ll see a bunch of data, and a large graph
Downdetector report graph Prime Video
The taller the spikes, the more likely you are to be having problems

If you see Mount Everest forming in the graph above, there’s no doubt about it. The platform is currently in trouble.

But don’t worry. Amazon Prime has a very capable IT department. Most of the time, everything should be back to normal within a day, at the most. 

#5 Disable Your VPN

You’ll be hard-pressed to meet someone who doesn’t enjoy a good VPN. 

Whether it’s the secure browsing this software makes possible or the world of international content it allows us to access, there’s a lot to love. 

… what a shame that streaming companies don’t share the thought. 

In fact,  Disney Plus, HBO Max, Amazon Prime, and several others have been very clear about their dislike for these private networks. They’ve even gotten to the point of blocking some subscribers who use them. 

And when I tell you why, you might sympathize. 

You see, most of the content available on these platforms is only licensed to be streamed in certain countries. VPNs allow people from outside these areas to access said content, so streaming companies have to take action. 

It’s either that or be sued for millions of dollars. 

If you can’t live without using a VPN on Amazon Prime, you should consider buying a premium subscription. Preferably with a provider that offers obfuscated servers.

These will make it much harder for streaming platforms to detect your VPN traffic. 

Solution: Try disabling your current VPN and stream without it for a while. This is the easiest way to tell if your software of choice is to blame. 

If you no longer get Error 7136 on Amazon Prime, there’s your answer. 

#6 Try a Different Title

Sometimes the simplest answer is the right one. 

You may not know this, but every piece of content on Amazon Prime has its own ID and space on its servers. 

By organizing its data this way, the platform can prevent a single issue from becoming a general failure. This normally works great as a safety measure. But sometimes, it could trick you into thinking that your problem is much bigger than it actually is. 

Solution: Try switching between different shows/movies and see if you get the same error. If you don’t, chances are there’s something wrong with the title you were trying to watch. 

In that case, all you can do is wait. But don’t worry! These things normally work themselves out rather quickly. 

#7 Clear Amazon Prime’s Cache & Data

If you read the title and wondered, “What on Earth are those?”, don’t worry. I’m more than happy to explain them to you. 

Your apps’ cache and data are where important information is stored. In them, you’re likely to find preset settings, user preferences, audio, video, and login credentials. By keeping this data handy, Amazon Prime can load quicker when launched and make your experience much more enjoyable. 

Most of the time, leaving them both alone does more good than harm. But in some cases, it could be the reason why you’re struggling to fix Amazon Prime Error 7136.

In that scenario, your best bet will be to delete them. 

Solution: Clearing Amazon Prime’s cache & data in your Fire Stick is really easy. Here’s what you have to do: 

  1. Press the “Home” button on your Fire Stick controller
  1. Navigate to the gear icon to open the device’s settings
How to access settings on Amazon Fire Stick
  1. From the new menu, select “Applications”
Open Applications Menu on Amazon Fire Stick
You can manage all your apps’ settings there
  1. On the new menu, select “Manage Installed Applications”
How to manage installed applications on Amazon Fire Stick
  1. Once you see a list with all your installed apps, scroll down until you reach “Prime Video” and select it 
Locate Prime Video on Amazon Fire Stick
You may have to scroll down for a while if you have many apps installed
  1. Select “Clear data”
Clear data of Amazon Prime on Amazon Fire Stick
  1. Select “Clear data” again
  1. Go to the previous menu by using the return button on your controller (the little curved arrow)
  1. Now, hover above “Clear cache”
Clear cache of Amazon Prime on Amazon Fire Stick
Clearing your cache frequently can save you a lot of headaches
  1. Press the “Rewind” button on your controller (the two arrows pointing left), and then select “Confirm”
Rewind button on Amazon Fire Stick controller
Clear Amazon Prime cache on Amazon Fire Stick
Depending on your model, the “Rewind” button may look different

#8 Update Your Fire Stick

I know how keeping your Fire Stick outdated doesn’t sound like a big deal, but it is!

Believe it or not, this could be one of the main reasons why you’re getting Amazon Prime Error 7136.

You see, with every new release, developers try to add as many features and solve as many problems as possible. And newer versions of streaming platforms are designed with newer software versions of our streaming devices in mind. 

Using an older version of your Fire Stick with a fully updated Amazon Prime platform could explain why you’re getting this error.

Normally, this shouldn’t be your concern, as there’s automatic updating. But sometimes weak network signals or strict device privacy settings can get in the way. 

In that case, you’ll have to manually download and install the latest software version of your Fire Stick.

Solution: This may sound challenging, but it’s actually very simple. Here are some quick steps you can follow:

  1. Press the “Home” button on your controller
  1. Navigate to the gear icon to open the device’s settings
How to access settings on Amazon Fire Stick
  1. On the set of options that appear, select “My Fire TV”
How to access My Fire Tv on Amazon Fire Stick
  1. On the new menu, select “About”
Select About on My Fire TV settings on Amazon Fire Stick
  1. Select “Check for Updates”. You’ll get a message that says “Checking Now…
Check for updates on Amazon Fire Stick
Try doing this every couple of weeks to make sure your device is always up to date
  1. After your Fire Stick is done checking for updates, you’ll either get an option to install a newer version or get a message that says “Your Fire TV is up to date.”
Amazon Fire Stick check software version
If you get a message asking for confirmation to update, simply agree and wait

#9 Reset Your Fire Stick

Finally, let’s try a Hail Mary. 

If none of the solutions above have worked, it’s time to be a little more aggressive. Factory resetting your Fire Stick can solve many problems and get rid of corrupted files and bugs. 

But… as usual, there’s a catch. 

By factory resetting your device, you’ll be deleting all your downloaded apps, settings, and user preferences. You’re basically returning your Fire Stick to its brand-new configuration. 

I know, it’s really annoying. But hey, there’s no gain without sacrifice!

If you plan on doing this, I recommend making a list of your installed apps and writing down your login credentials for each one. This will make your job a lot easier when it comes to reinstalling everything later on. 

Solution: You’d be surprised at how simple it is to start such a complex process. Here’s all you have to do:

  1. Press the “Home” button on your controller
  1. Navigate to the gear icon to open the device’s settings
How to access settings on Amazon Fire Stick
  1. On the set of options that appear, select “My Fire TV”
How to access My Fire Tv on Amazon Fire Stick
  1. Scroll down in the new menu and select “Reset to Factory Defaults”
Reset Amazon Fire Stick to factory defaults
Only do this as a last resort
  1. When asked to confirm, select “Reset” and wait for the process to be completed
Confirm reset to factory defaults on Amazon Fire Stick
Make sure to click on “Reset” to confirm that you want to go back to Factory Defaults

Once that’s done, you can start re-downloading your apps and entering your preferred settings. 


Struggling to fix Amazon Prime Error 7136 can be really annoying. Especially if you just got home from work and want to relax. Who wants to troubleshoot after spending the entire day at the office?

What a disaster!

Luckily, as I hope you’ve learned in this piece, addressing most of the causes behind this issue is very simple. More often than not, using the right VPN, and making sure the platform’s servers are not failing, should do the trick.

Thank you so much for sticking with me all the way to the end. If you found this article helpful, you’ll be glad to know that we upload new content every week. Check out our other incredible resources below to become a Tech Detective yourself!

Best of luck to you.