Prime Video Too Dark? Turn The Light Up In 7 Easy Steps

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Couple stuck with Prime Video issue on TV

Is Prime Video appearing too dark on your screen?

Welcome to the club! Believe it or not, many people struggle with this issue daily. It has even caused some users to cancel their subscriptions.

Honestly, I don’t blame them. After all, watching your favorite content should not feel like you’re exploring an underground tomb!

Don’t worry, though. In this article, you’ll be able to get rid of this annoying problem in no time.

The 7 fixes to try if your Prime Video is too dark are: Adjust your device settings, try a different TV show, check your Internet connection, or check Prime Video’s servers. You can also try disabling your VPN, updating, or reinstalling the app.

Keep reading to brighten up that screen!

#1 Adjust Your Device Settings

Before doing anything else, I recommend trying to watch a movie or TV show on other streaming platforms, such as Netflix or HBO, to see if the problem persists in these.

This quick action will help us determine the source of the issue. You see, if your screen is too dark while using other streaming platforms as well, Prime Video is not the problem, and you’ll need to adjust your device settings.

If this is your case, the first thing I want us to check is your device’s HDR feature. This stands for “High Dynamic Range” and improves the contrast between bright and dark colors to improve our viewing experience.

Although the HDR feature has great advantages, it can also make dark colors darker on your TV. To avoid this issue, you can disable this feature. Follow this quick guide to do it:

Roku TV:

  1. To see the hidden menu on your Roku TV, press the home button on your remote five times. Then, press rewind, down, fast-forward, down, and rewind.
  2. Select “HDR Mode”
  3. Click on “Disable HDR”.

Samsung TV:

  1. Go to Settings.
  2. Select “General” and click on “External Device Manager”.
  3. Turn off “Game HDR”

Sony TV:

  1. Go to “Picture and Display Settings”.
  2. Click on “Advanced Settings”.
  3. Open “Video Options”
  4. Turn off HDR Mode.

Please note that this process may vary depending on your device’s model.

If you’ve completed the steps above, but Prime Video is still appearing too dark on your screen, chances are your device’s brightness setting is too low.

Follow these steps to easily adjust it:

Roku TV:

  1. Go to Settings.
  2. Select “TV Picture Settings”.
  3. Click on “TV Brightness”.
  4. Select “Brighter”.

Samsung TV:

  1. Press the Menu button on the remote.
  2. Select “Picture” and press the Enter button.
  3. Press the Up button to brighten up your screen.

Are you using Prime Video on your phone, tablet, or computer? Great! Follow these steps to brighten up your screen:

iPhone and iPad:

  1. Click on the Settings gear icon
  2. Go to “Display & Brightness”
  3. Drag the slider to the right to brighten up your screen.
Adjust the brightness settings on iOS devices
Apple offers a “True Tone” feature, which automatically adjusts the color and brightness of your screen to match the ambient light. You can turn it off to keep the color and intensity of your screen stable.


Please note that this process may vary depending on your device’s model.

  1. Go to Settings.
  2. Tap on “Display” and select “Brightness Level”.
  3. Drag the slider to the right.
  4. Turn off “Adaptive brightness”

PC Windows:

  1. Click on the notification icon on the right side of the taskbar.
  2. Drag the brightness slider to the right.


  1. Go to the Apple Menu and select “System Preferences”.
  2. Click on “Display”.
  3. Drag the slider to the right.

#2 Try a Different TV Show

If your Prime Video is too dark, chances are the title you’re trying to stream is unavailable at the moment due to loading errors or unexpected circumstances.

Although this issue is unusual, it might explain why your screen is too dark.

As simple as it seems, this can be easily fixed, you’ll just need to go back to the library and play another title, then check if your image is still too dark. If it’s not, then Prime Video is fine, and the movie or TV show you’re originally trying to watch is having trouble.

But if this fix didn’t solve the issue, don’t worry! The following just might.

#3 Check Your Internet Connection

Streaming your favorite TV show or movie should be trouble-free, especially when you’re paying a monthly subscription.

Sadly, if your Internet connection is running slow, you’ll experience some performance issues while trying to use Prime Video, such as a screen appearing too dark, login difficulties, and much more.

But, don’t worry! You can easily check if your Internet connection is to blame by checking its speed on or

Check your Internet speed

If your Internet speed is not fast enough to meet the demand of your devices, chances are you’ll need to upgrade your plan.

But, how can you know what Internet plan is best for your needs?

Simple! Multiply the number of people living in your home by 25 Mbps. This way, if you have a family of four, you’ll need an Internet plan of at least 100 Mbps.

Once you’ve checked your Internet speed, please restart your modem and router. This quick action can help solve network issues. Follow these steps to do it:

  1. Locate your modem and router. Then, unplug them and wait 30 seconds.
  2. Plug in the modem and wait one minute.
  3. Plug in the router. If your router has a power button, press it. Then, wait two minutes.

Tip: Place your router off the ground and in the center of your home.

#4 Check Prime Video’s Servers

Now, let’s check the platform’s servers.

Although it’s unusual, these can be down due to coding errors, bugs, and even minor hacking.

Some signs of server downtime are login issues, slow loading times, download errors, and of course, a screen appearing too dark.

Follow these simple instructions to confirm that Prime Video’s servers are down:

  1. Open Google and type “Down Detector”.
  2. Click on the first option and tap “Prime Video”.
  3. Check if the graph shows any reports.
Check Prime Video's servers
The higher the spikes, the more likely Prime Video is experiencing performance issues.

Sadly, if the graph shows that the platform’s servers are down, the only thing you can do is wait until the problem is fixed.

But, don’t worry! This issue hardly ever lasts long.

#5 Disable Your VPN

Virtual private networks have fantastic advantages. They allow us to securely navigate and access all sorts of international content.

Sadly, streaming platforms don’t share the thought. They put a lot of effort into blocking VPNs because of their distribution and licensing agreements.

You see, if you’re living in Paris and are streaming a movie that is only offered in Canada, the platform might have legal issues because they’re not licensed to stream that title in your country.

If you’re using a VPN, Prime Video may be restricting some features in your account, which can lead to experiencing performance issues while trying to stream a movie or TV show.

You can easily check if your VPN is to blame by disabling it and streaming any movie or TV show again.

If your Prime Video is still appearing too dark on your screen, don’t worry! Keep reading to learn more about other ways to fix this issue.

#6 Update Prime Video

Keeping your app outdated could be causing the problem!

Prime Video often releases new updates to fix bugs, glitches, and other elements that may be causing performance issues.

Normally, updates will be automatically installed on your device, but this process can be interrupted due to network issues, crashed background processes, and other unexpected circumstances.

But, don’t worry! You can manually update Prime Video. You’ll just need to:

Roku TV:

  1. Press the Home button on your remote
  2. Highlight Prime Video and press the “*” button on your remote
  3. Select “Check for updates”.

Fire TV:

  1. Click on the app’s icon (three squares and a “+” sign).
  2. Highlight Prime Video.
  3. Press the three horizontal lines button on your remote.
  4. Select “More Info”.
  5. Click on “Update”.

LG Smart TV:

  1. Press the home button on your remote.
  2. Open the LG Content Store.
  3. Click on “My Apps”.
  4. Select Prime Video and click on “Update”.

Apple TV, iPhone, and iPad:

  1. Go to the App Store.
  2. Search for Amazon Prime Video.
  3. Tap on “Update”.
Update Prime Video on iOS devices


  1. Open Google Play Store.
  2. Tap on the profile icon located at the top right of your screen.
  3. Select “Manage apps & device”
  4. Tap on “Manage”, then search for Prime Video.
  5. Choose “Update”.

#7 Reinstall Prime Video

If none of the fixes above solved the issue, please reinstall Prime Video.

Sometimes an app that isn’t working at its best just needs to be reinstalled. This quick action can get rid of corrupted files that may be causing the problem.

To reinstall Prime Video:

Roku TV:

  1. Press the home button on your remote.
  2. Highlight Prime Video and click the “*” button on your remote.
  3. Select “Remove Channel” and “Ok”
  4. Press the home button on your remote again and click on “Streaming channels”.
  5. Search for Prime Video and click on “Add “channel”.

Fire TV:

  1. Go to Settings and select “Apps”.
  2. Click on “Manage installed apps”.
  3. Select Prime Video and tap on “Uninstall”
  4. Go to the main menu to search for Prime Video.
  5. Click on “Get” or the shopping cart icon.

LG Smart TV:

  1. Press the Home button on your remote.
  2. Look for Prime Video.
  3. Press the up button on your remote and highlight the “X” mark. Then, press Enter.
  4. Click on “Okay”.
  5. Press the Home button and select “Apps” at the top of your screen.
  6. Select Prime Video and click on “Install”.

iPhone and iPad:

  1. Press and hold Prime Video until it jiggles.
  2. Tap on “Remove app”.
  3. Go to the App Store and search for Prime Video. Then, tap on “Download”.


  1. Press and hold Prime Video.
  2. Drag the app to the trash bin icon and release.
  3. Go to Google Play Store and search for Prime Video and tap on “Install”.

Tip: If you couldn’t find your device on the list above, please launch Google and search for “How to reinstall apps on <Your Device’s Name Goes Here>”.


Not being able to binge-watch your favorite TV show after a long day because your Prime Video is too dark can be really frustrating, especially when you’re paying a monthly subscription.

Hopefully, with the help of this article, you’ll get rid of this issue in no time.

Remember, simple actions like disabling the HDR feature, adjusting the brightness settings on your device, checking your Internet connection, and updating the app can solve the problem.

Thank you so much for taking the time to read this article. If you found it helpful, please make sure to check out our other related content below.

Here at Tech Detective, we’re passionate about bringing quick and easy solutions to everyday problems.

Have a great day!