Prime Video Saying Too Many Devices? 6 Easy Steps To Fix

Does Prime Video keep saying you’re streaming on too many devices?

Prime Video is one of the best streaming platforms out there. However, not being able to fully enjoy your movie night because it keeps saying you’re streaming on too many devices even when you’re not can be really annoying.

Believe it or not, this issue is more common than you’d think. It has even caused some users to cancel their subscriptions and choose another streaming service.

I bet you’re thinking of joining them, but before you do, I recommend trying all the fixes on this article!

If your Prime Video keeps saying you’re streaming on too many devices, chances are your password isn’t secure enough, you have Prime Video open on too many tabs, or your app is outdated.

But, don’t worry! Try these simple 6 fixes to solve the issue:

1. Double check that you’re not using the same account on multiple devices.
2. Change your password.
3. Deregister devices.
4. Close the app on other devices.
5. Restart your device.
6. Update Prime Video.

Keep reading to fix this issue!

#1 Double Check That You’re Not Using the Same Account on Multiple Devices

Let’s start off with the obvious. 

You might think that there’s no way you could have missed checking you’re not using the same account on multiple devices, but Prime Video’s usage rules may be tricky.

You see, if you share your account with your friends or family, you’ll need to make sure they’re not watching the same TV show or movie at the same time.

Prime Video doesn’t allow users to stream one title on the same account on more than two devices at a time.

Try talking to your friends or family to avoid this situation.

Tip: Please make sure you’re not streaming up to 3 videos at the same time using a single account.

#2 Change Your Password

Next, let’s make sure your password is secure enough.

If your password is too simple, people might guess it and use your account without your consent. This may be the reason why Prime Video keeps saying you’re streaming on too many devices.

But, don’t worry! You can easily change your password. Follow this quick guide to do it:

Tip: If you believe someone is using your account without your permission, report it to Amazon.

1. Open your preferred browser and go to Amazon. Then, sign in to your account.
2. Click on “Account & Lists” at the top of your screen, and select “Account”.
3. Go to “Login & Security”.
4. Click on “Edit” next to “Password”
5. Type your new password. Make it at least 8 characters long and try including a combination of numbers, characters, and letters.
6. Click on “Save Changes”.

Once you’ve changed your password, try securing your account. To do it, please go back to “Login & Security”, click on “Edit” next to “Secure Your Account”, and follow the instructions.

Once you’ve done that, it’s crucial to lock your device with a security pin and avoid installing apps from unverified sources. Please note that Prime Video will never ask for personal information like passwords or credit card numbers via email, calls, or text messages.

#3 Deregister devices

If the issue persists, you might want to deregister the devices you no longer use.

This quick action might solve the problem! To do it:

Windows PC or Mac:

1. Open your preferred browser and go to Prime Video.
2. Click on your icon at the top of your screen and select Account & Settings.
3. Select the “Your Devices” tab at the top of your screen.
4. Click on “Deregister”.

Prime Video mobile app (iPhone, iPad, Android):

1. Open Prime Video.
2. Tap on “My Stuff” at the bottom of your screen.
3. Tap on the gear icon to open the Settings menu.
4. Select “Registered devices”.
5. Tap on “Deregister”.
6. Select “Are you sure?”
7. The device you deregistered will be automatically signed out from your account.

Once you’ve completed this process, try streaming a movie or TV show again to see if the issue was fixed. If it persists, don’t worry! Keep reading to learn more about other ways to fix it.

#4 Close the App on Other Devices

If you haven’t closed the app on your phone or tablet and are trying to use Prime Video on your TV (or vice-versa), the platform may think you’re streaming on too many devices.

As simple as it seems, fully closing Prime Video on the devices you’re not using can solve the issue. To do it, you’ll just need to:

iPhone and iPad:

1. Go to the Home Screen, then swipe up from the bottom of the screen and pause in the middle of the screen. This will show the apps you currently have open in the background. If you have an iPhone or iPad with a home button, double-click it.
2. Swipe up on Prime Video to close it.

For Android:

1. Swipe up from the bottom of your screen, hold until you see your background apps, and then release. 
2. Swipe up on Prime Video.

LG TV:

1. Press your home button for two seconds.
2. Highlight Prime Video.
3. Press the up arrow button.
4. Press the enter button to close the app.

Fire TV:

1. Press the home button on your remote.
2. Go to Settings.
3. Choose “Applications” and click on “Manage Installed Applications”
4. Select Prime Video.
5. Click on “Force Stop”.

Tip: If you couldn’t find your device on the list above, please launch Google and search for “How to close apps on <Your Device’s Name Goes Here>”.

If you’re using Prime Video on your computer, check your browser tabs. If you have any other tab streaming Prime Video’s content, please close it.

#5 Restart Your Device

If Prime Video keeps saying you’re streaming on too many devices even when you’re not, try restarting your device.

This quick action may refresh background processes and fix different technical problems, such as streaming difficulties, error messages, and much more.

Follow this simple guide to restart your device:

iPhone and iPad:

1. Press and hold either volume button and the side button until the power-off slider pops up. If you have an iPhone or iPad with a home button, you’ll need to press and hold the right-hand side button.
2. Drag the slider and wait 30 seconds to turn off your device.
3. Press and hold the right-hand side button of your iPhone to turn your device back on.

Android:

This process may vary depending on your device’s model.

1. Press and hold the power button for 5-10 seconds.
2. Select “Restart” to turn off your device.
3. If you don’t see the “Restart” option, tap “Power off”. Once your device is off, press the power button to turn it on again.

Windows PC:

1. Click on the Windows logo at the bottom of your screen.
2. Click on the power button.
3. Select “Restart”. Please make sure to save your open documents before doing this step.

Mac: Go to the Apple Menu and select “Restart”.

TV:

1. Unplug your device from the power source.
2. Wait for 2 minutes.
3. Plug it back in.

Tip: You can also go to your Settings menu and select the “Restart” option.

Once you’ve restarted your device, try streaming a movie or TV show again.

#6 Update Prime Video

Finally, let’s check that your app is updated.

Companies often release updates to offer new features and fix performance issues. If your app isn’t updated, you may experience some technical difficulties, such as error messages, low video quality, and much more.

Don’t worry, though! You can manually update Prime Video to get rid of this annoying situation. Follow these steps to do it:

iPhone and iPad and Apple TV:

1. Go to the App Store.
2. Search for Prime Video.
3. Tap on “Update”.

Android:

1. Open Google Play Store.
2. Tap on the profile icon located at the top right of your screen.
3. Select “Manage apps & device”
4. Tap on “Manage”, then search for Prime Video.
5. Choose “Update”.

Fire TV:

1. Click on the app’s icon (three squares and a “+” sign).
2. Highlight Prime Video.
3. Press the three horizontal lines button on your remote.
4. Select “More Info”.
5. Click on “Update”.

LG Smart TV:

1. Press the home button on your remote.
2. Open the LG Content Store.
3. Click on “My Apps”.
4. Select Prime Video and click on “Update”.

Roku:

1. Press the home button on your remote.
2. Highlight Prime Video.
3. Press the “*” button on your remote.
4. Click on “Check for updates”.
5. Download the update.

Are you using another device? Don’t worry! Please go to Google and search for “How to manually update apps on <Your Device’s Name Goes Here>”.

Conclusion

That about covers it! Hopefully, with the help of this article, you’ll be able to stop Prime Video from saying you’re streaming on too many devices.

More often than not, simple actions like changing your password, deregistering devices from your account, closing the app, and updating it can solve the issue.

Thank you so much for reading this far. Here at Tech Detective, we’re passionate about bringing quick and easy solutions to everyday technical difficulties.

If you found this article helpful, please make sure to check out our other related content below.

Have a great day!