Crunchyroll Won’t Download Offline Videos? 6 Steps To Fix

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Couple stuck with Crunchyroll issue on TV

Are you having trouble downloading content on Crunchyroll?

You’re not alone! You wouldn’t believe how many people struggle with this issue daily.

There are several reasons that might be causing it, and while that’s annoying, you’re in luck. In this article, you’ll learn different ways to fix it.

Crunchyroll downloads are only available for iOS and Android devices, but if you can’t download videos while using these, chances are your subscription expired, your device’s storage space is full, or you have a bad Internet connection.

But, don’t worry! Try the following 6 fixes to get rid of download issues on Crunchyroll:

  1. Check your subscription status.
  2. Free up some storage space on your device.
  3. Check your Internet connection.
  4. Clear the app’s cache.
  5. Update Crunchyroll.
  6. Check the app’s servers.

Keep reading to fix this problem!

#1 Check Your Subscription Status

Before doing anything else, please check your subscription status.

You see, Crunchyroll only allows “Mega Fan” (or “Premium”) members to sync videos for offline viewing. If you’re using the free version, or you have a “Fan Member” subscription, you may want to upgrade it.

Follow these simple steps to upgrade your membership:

  1. Turn on your computer and launch your preferred browser.
  2. Go to
  3. Select “Premium Membership Status” from the menu.
  4. Click on “Upgrade Account”.
  5. Select “Continue with payment”.

Once you’ve upgraded your account, try launching Crunchyroll on your iPhone, iPad, or Android device. Then, download your favorite anime show or movie. Follow these simple steps to do it:

  1. Connect to a strong Wi-Fi signal.
  2. Open Crunchyroll.
  3. Search for the anime show or movie you’d like to download.
  4. Tap on “Sync all” if you want to download all the episodes. If you want to download a specific episode, select it and tap on the arrow icon.

But what if you’re already a Mega Fan (or “Premium”) member, and you can’t download content?

Don’t worry! Chances are your subscription expired. To avoid this situation from happening again, I always recommend keeping a card on the platform’s records and verifying your payment method.

Tip: Please make sure your card hasn’t expired and that it has sufficient funds. Likewise, confirm that your card’s number is correct.

Follow these simple steps if you want to update your payment method::

  1. Turn on your computer and launch your preferred browser.
  2. Go to
  3. Select “Payment methods” from the menu.
  4. Delete your current payment method by clicking on “Delete”.
  5. Click on “New Card” to add your new payment method.
  6. Enter your credit card and click on “Add card” to confirm the process.
Update your payment method on Crunchyroll.

#2 Free up Some Storage Space on Your Device

If the fix above didn’t do the trick, this just might!

If the downloads feature in Crunchyroll is not working, chances are you don’t have enough available storage space on your device.

Follow these simple steps to check how much space you have left on your device:

iPhone and iPad:

  1. Go to Settings and select “General”.
  2. Tap on “iPhone (or iPad) Storage”.
  3. Check the color-coded bar that shows how much space you have left on your device. Below, you can see how much space your apps are using.
Check how much storage space you have left on your iPhone or iPad.

Android (phones and tablets):

  1. Go to Settings.
  2. Tap on “Storage” at the bottom of your screen.
  3. Check how much space you have left on your device.

Please note that this process may vary depending on your device’s model.

If your storage space is full, try the following tips:

Once your device has enough storage space, please connect to a strong Wi-Fi signal and try downloading your favorite anime show or movie again.

#3 Check Your Internet Connection

Moving on, let’s make sure your connection is not compromised.

You’ll need a strong Wi-Fi signal to download your favorite anime shows. If your Internet connection is running slow, try restarting your modem and router. To do it:

  1. Locate your modem and router.
  2. Unplug them and wait 30 seconds to let the devices cool down.
  3. Plug in the modem and wait one minute.
  4. Plug in the router. If your router has a power button, press it. Then, wait two minutes.

Now, let’s check your Internet plan.

Why? Simple. The more devices and streaming services you have, the better Internet plan you’ll require.

If you’re wondering what Internet plan is best for your needs, I got you! Multiply the number of people living in your home by 25 Mbps. This way, if you’re living with your partner, you’ll need an Internet plan of at least 50 Mbps.

Next, please make sure your Wi-Fi password is secure enough, and if it’s not, try changing it. You see, if your password is too simple, people might guess it and use your network without your consent, leading to a slow connection.

Tip: This fix can also solve different performance problems, such as Error 1015, and buffering issues.

#4 Clear Your App’s Cache

If none of the fixes above have solved the issue, you might want to clear your app’s cache.

If you’re not familiarized with the term “cache” yet, don’t worry! Most people aren’t. Its meaning is far from obvious, but understanding it can make everything easier.

Your Crunchyroll’s cache is where important information is stored, such as videos, images, login credentials, and even fonts.

Your cache eliminates the need to re-download this data every time you launch the app. This reduces loading times and improves your streaming experience.

Sounds good, huh?

Sadly, if there’s an issue with a file stored in your cache, you may experience different performance problems, such as download errors.

Try clearing your app’s cache to fix the issue. Follow these steps to do it:

Android devices:

  1. Go to Settings
  2. Click on “Apps”
  3. Choose “Installed applications”
  4. Select Crunchyroll.
  5. Look for the “Storage” tab
  6. Press “Clear app cache”.

iPhone and iPad:

  1. Press and hold Crunchyroll until it jiggles.
  2. Tap on “Remove app”.
  3. Go to the App Store and search for Crunchyroll.
  4. Tap on “Download”.

#5 Update Crunchyroll

If the download feature is still not working, you might want to keep reading.

Technology changes in a heartbeat. This is why app developers often release updates to offer new features and fix different performance issues.

However, if your app isn’t updated, you may experience download errors. Follow these simple instructions to update Crunchyroll on your device:

iPhone, and iPad:

  1. Go to the App Store.
  2. Search for Crunchyroll.
  3. Tap on “Update”.


  1. Open Google Play Store.
  2. Tap on the profile icon located at the top right of your screen.
  3. Select “Manage apps & device”
  4. Tap on “Manage”, then search for Crunchyroll.
  5. Choose “Update”.

Then, make sure that the “automatic downloads” feature is enabled on your phone or tablet. This way, Crunchyroll will always run on its latest version, and you’ll be able to avoid different performance issues.

Follow these steps to do it:

iPhone and iPad:

  1. Go to Settings.
  2. Make sure that the “Low Power” mode is disabled.
  3. Select “App Store”
  4. Turn on “App Updates”.

Android (Phones and tablets):

  1. Go to the Google Play Store.
  2. Tap on your profile icon at the top of your screen.
  3. Select “Settings” and tap on “Network Preferences”.
  4. Tap on “Auto-update apps.”

#6 Check the App’s Servers

If none of the fixes above solved the issue, it’s time for us to check Crunchyroll’s servers.

These can be down due to numerous reasons, such as coding errors, hardware issues, and even minor hacking.

Some signs of server downtime are login difficulties, slow loading times, low video quality, and of course download errors.

Follow this quick guide to check if Crunchyroll is down:

  1. Go to
  2. Type Crunchyroll on the search bar.
  3. Check if the graph shows any reports.
Check Crunchyroll's servers
The higher the spikes, the more likely Crunchyroll is experiencing performance issues.

If the graph shows several reports, please wait until the platform’s IT team solves the issue.

Luckily, this is usually fixed within a couple of hours.


Not being able to download your favorite anime shows or movies can be really frustrating, especially when you’re going somewhere with no Wi-Fi.

Luckily, now that we’ve covered everything, you’ll be able to get rid of this problem in no time.

Remember, simple actions like checking your subscription status, clearing your storage space and cache, checking your Internet connection and updating Crunchyroll can solve the issue.

Thanks for taking the time to read this article! I really appreciate everyone who checks out our content. Here at Tech Detective, we’re passionate about bringing quick solutions to everyday problems.

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Enjoy your anime show!