Disney Plus Can’t Verify Your Account? Try These 7 Steps

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Couple stuck with Disney Plus issue on TV

Are you stuck trying to figure out why Disney Plus can’t verify your account?

Get in line! Thousands of users encounter this problem daily, and given how many factors could be contributing to the appearance of the issue, I’m honestly not surprised.

I can only imagine how frustrating this must be for you. After all, for the price you’re paying month after month, the least you’d expect is a seamless experience, right?

What a disappointment.

But don’t worry, we’re here to help you figure things out. Below, you’ll find a list of 7 simple fixes you can try to get things back to normal once and for all. I’m sure one of them will get the job done.

These are:

  1. Check compatibility
  2. Check the platform’s servers
  3. Disable your VPN
  4. Clear your cache and cookies
  5. Update the app
  6. Update your streaming device
  7. Disable Chrome Adblocker Extension

Read on to leave this inconvenience in the rearview mirror!

#1 Check Compatibility

The first thing I want us to check is that the device you’re trying to stream the platform on is actually compatible with it.

A lot of people think that every streaming device out there can work with Disney Plus, but this is a mistake. Several older TVs and gaming consoles are not supported by the service, even if the app can be downloaded to them.

Trying to use an outdated or incompatible device with the platform would explain why it keeps saying it can’t verify your account.

Solution: As a general rule, if your favorite streaming devices are +10 years old, they’re most likely not supported by the service. But just to be sure, please refer to Disney Plus’ list of supported devices.

#2 Check the Platform’s Servers

Next, I want to make sure that the platform’s servers are not compromised.

As you probably know, these are responsible for storing important information and providing millions of Disney Plus subscribers with the service they expect for the price they pay every month.

Given their importance, streaming companies have put a lot of effort into designing them to be as resilient as possible. However, even with all the technological advancements available to them, making them failproof is something they’ve yet to achieve.

Now, I’m not saying they’ll break just for looking at them, but apparently unimportant things such as a coding bug, a short-circuiting hard drive, or even minor hacking could severely impact the platform’s performance and compromise its features.

The telltale signs of these events are slow loading times, login difficulties, out-of-sync subtitles, and… you guessed it; the inability to verify your account.

Solution: A lot of people don’t know this, but checking the real-time status of your favorite platforms’ servers is not only possible but also very easy and quick.

Here’s what you have to do:

  1. Open Google, and type “Is Disney Plus Down?”, then hit Enter to search your query
Searching Disney Plus Down On Google
  1. Locate “Downdetector” on the search results, and click on it (or simply click on this link: https://downdetector.com/status/disney-plus/)
Google Search Results Of Disney Plus Down
  1. Once you’ve entered the webpage, you’ll see a bunch of data, and a large graph
Example Of Downdetector Spikes With Disney Plus

The taller the spikes, the more likely you are to be experiencing issues

If you enter the website and see Mount Everest forming in the graph above, it’s an almost absolute certainty that the platform’s encountering service-breaking issues, and there’s little to nothing you can do.

That being said, I wouldn’t worry too much about it. The IT department at Disney Plus is highly capable, and to our knowledge, there’s never been an instance where the service wasn’t fully restored within 24 hours.

#3 Disable Your VPN

VPNs are amazing. Not only do they provide us with secure web browsing, but also open up a world of possibilities for those seeking international content.

It’s a real shame streaming companies don’t feel the same way about them…

In fact, several of them have been strongly outspoken about their dislike for these private networks, even getting to the point of temporarily banning VPN users.

And if you think about it, it makes sense.

Streaming companies use the metrics they collect from certain countries and regions to film and develop the right shows for them. Having someone from Spain watching Bolivian-exclusive movies can mess up these numbers and make content development much harder to get right.

That being said, I also sympathize with the need for accessing international shows, as sometimes what’s available in our countries of origin is… well, not great.

If you absolutely must use a VPN service while streaming Disney Plus, I’d advise paying for a premium subscription from a provider that offers obfuscated servers.

These will make your VPN traffic much harder to detect, and hopefully allow Disney Plus to verify your account successfully.

Solution: The best way to tell whether you need to switch to another VPN is by disabling your current one and streaming Disney Plus for a couple of days. If you no longer encounter issues, there’s your answer.

#4 Clear Your Cache and Cookies

What are those, you ask? What a great question! Let’s start with the cache.

Your app’s cache is where a lot of important information such as images, videos, preset configurations, and sometimes even login credentials are stored. Keeping this data handy allows Disney Plus to load much quicker on startup and simplifies several processes.

Cookies, on the other hand, are developer tools used on websites to increase the accuracy of targeted ads and improve your browsing experience. They’re the reason why you’re suddenly bombarded on social media with ads for music lessons right after Google searching for the best budget Maplewood guitar.

More often than not, leaving both your cache and cookies untouched will do more good than harm. However, on certain occasions, it could also be the reason why Disney Plus can’t verify your account.

In that case, you’ll have to delete them.

Solution: You should be able to clear your cache and cookies easily in any major browser and mobile device. For this example, I’ll use Google Chrome and an Android system.

Here’s what you have to do:

On PC:

  1. Open Google Chrome
  1. Click the Menu button (the three dots in the upper right corner of the screen) > Select “More Tools” > Choose “Clear browsing data”
Google Chrome More Tools Access Keys
  1. Select “All time” when prompted with a window asking the time range you want to delete data for.
Clean Browse Data Tool
  1. Make sure “Cookies and other site data” is ticked.

On Android devices:

  1. On your device, go to “Settings”
  1. Select “Apps”
  1. From the new menu, select “Apps” again
  1. Find Disney Plus and select it
  1. Find “Storage” on the menu
  1. Select “Clear Cache” from the available options

This is completely optional, but you might want to write these steps down, as knowing how to frequently clear your cache and cookies will save you a lot of trouble down the line.

#5 Update the App

You might think that keeping your favorite apps outdated is not a big deal. And while no one will come to your home and arrest you for it, it can certainly be the source of a lot of technical difficulties.

You see, with every new release, app developers try to keep as much backward compatibility as they can, but it’s not always entirely possible. Using an older version of the platform’s software on a fully updated streaming system could explain why Disney Plus can’t verify your account.

Now, this shouldn’t normally be a concern, as most updates are configured to be installed automatically. However, network interruptions, background process crashes, or strict device privacy settings could get in the way of this and leave the pending downloads stuck in Limbo.

In that scenario, you’ll have to go in and manually update the software.

Solution: Now, don’t panic. I know this sounds very technical, but it’s actually quite simple and quick.

Here’s what you need to do:

For IOS devices:

  1. Open “App Store”
  1. Locate your profile button in the upper right corner of the screen, and tap on it
Cellphone Updating First Step
  1. Find the “Update All” button. This should Update Disney Plus if there’s a newer version available
Cellphone Example Step two Update

For Android devices:

  1. Go to Play Store and click on your profile, located in the upper-right corner of your screen
  1. Select “Manage apps & device”
  1. If you just want to update Disney Plus, select it and update it individually
  1. If you want to update all pending apps, select “Update All”
  1. Wait for the updating process to be completed

You might be asked for permission to install the pending updates. If so, simply agree and sit tight.

#6 Update Your Streaming Device

We’re making great progress, but we’re not quite there yet.

While fully updating your Disney Plus app will greatly improve your situation, what will truly drive the whole thing home will be to do the same for your favorite streaming device.

Just as it happens with the app, in most cases your system will keep itself up to date automatically. But in case it doesn’t, you’ll have to go in again and do the installations manually.

Solution: With so many streaming systems out there, it would take me hours to guide you through the process of updating each one.

And while I don’t mind it, I’m sure you’ve got enough on your plate already!

Instead, I’d advise going on Google and searching for “How to update <Your Device’s Name Goes Here>. You should be able to find detailed instructions for your specific case.

To give you a general idea of the process, here’s how to update your Roku:

  1. Press the “Home” button on your controller
  1. Scroll down to “Settings” on the list located on the left side of your screen and select it
  1. From the new menu that pops up, you want to move over to the right and find “System” and select it
  1. Once the new menu appears, move over to the right again, look for “System update” and select it
  1. Select “Check Now”
  1. If you have an older version of the software installed, you’ll be asked if you want to download a newer one
  1. Accept
  1. Wait for the process to be completed

#7 Disable Chrome Adblocker Extensions

It would seem like, with every passing day, websites get more and more saturated with popup ads.

I can’t remember the last time I visited a webpage without unwillingly learning about every single offer available on online marketplaces, can you?

This can quickly become annoying and turn an enjoyable experience into a nightmare. But luckily, some years ago, Google Chrome released Adblocker Extensions.

These are designed to limit or eliminate altogether the number of unwanted ads you’re bombarded with on websites. And while they normally work wonders, in some cases they could also be the reason why Disney Plus can’t verify your account.

In that scenario, you’ll have to tweak some settings.

Solution: First, I want us to make sure that these extensions are the reason why you’re having this issue. Let’s try disabling the Extension completely and see what happens.

Here’s how to do it:

  1. Launch Google Chrome and go to “Settings”
Google Chrome Settings Menu
  1. On the left side of the screen, select “Privacy and security”
Chrome Privacy And Security Options Menu
  1. From the new menu, select “Site settings”
Chrome Security Site Settings Menu
  1. Scroll down to “Additional content settings” and select “Ads”
Chrome Content Settings ADS Menu
  1. From the new window, select “All sites can show any ads to you”
Chrome Privacy Settings Allow Adds On Sytes

If you can now successfully access Disney Plus, what we want to do next is enable the Adblocker Extension again, and make the platform an exception. This way, you’ll still be protected from unwanted ads and notifications, while also being able to enjoy your favorite content on the service.

  1. Go the Disney Plus website, click on the padlock icon next to the search bar, and select “Site settings” from the dropdown menu
Main Page Of Disney And Two Arrows Pointing To Site Options
  1. On the new window, scroll down to “Ads”, and select “Allow” from the dropdown menu
Setting Adds Allow On Privace And Security

All done!


Having Disney Plus keep saying that it can’t verify your account can quickly become annoying. After all, the monthly subscription fee is not the cheapest, and the least you’d expect is to have a seamless, stress-free experience.

What a disaster!

Luckily, as I hope you’ve learned in this piece, addressing most of the causes behind this inconvenience is fairly simple and not very time-consuming. More often than not, simple actions, like making sure that your favorite streaming devices are compatible, and frequently clearing your cache and cookies, should do the trick.

Thank you so much for sticking with me all the way to the end. If you found this article helpful, you’ll be glad to know that we upload new content weekly. Make sure to check out all our other wonderful resources below and become a Tech Detective yourself!

Best of luck to you.