Are you stuck trying to figure out why Teams keeps placing your calls on hold?
Unfortunately, I’ve been there too. I know how annoying it can be to have this happen, especially when you’re in a meeting with your boss.
You wouldn’t believe how many people struggle with this issue daily. But, the good news is that with the help of this article, you’ll be able to fix it in no time.
Read on to stop Teams from placing your calls on hold!
I’m sure you’ll agree with me that although Microsoft Teams is one of the best collaboration platforms out there, its performance issues can be super annoying.
Thousands of people have found that sometimes incoming calls put on hold their current meeting.
This issue can be super frustrating, but don’t worry. I’m here to help.
The easiest way to solve this issue is by changing your status to “Do not Disturb”. This way, if someone calls you while you’re in a meeting, they’ll be redirected to your voicemail and your calls won’t be placed on hold.
Follow these simple steps to change your status:
If you’re the IT administrator of your Teams, you can also enable the “Busy on Busy” feature to avoid this situation from happening again.
Hundreds of users found that their calls were placed on hold whenever their headphones were connected to their computer and phone at the same time.
If that’s the case, please turn off your phone’s Bluetooth. Follow this quick guide to do it:
Please note that this process may vary depending on your phone’s model.
But, if the issue persists after completing the steps above, chances are your headphones are automatically putting your call on hold.
You could talk to the manufacturer to solve the issue, but assuming that you’re in a hurry, I recommend borrowing headphones from a friend and trying them out.
Then, try joining your meeting again to see if the problem was fixed. If it was, then the answer is clear: your headphones were to blame.
If you’ve tried changing your status and headphones, but Teams keeps putting your calls on hold, there’s a very good chance the app isn’t running on its latest version.
You see, sometimes bugs and glitches can interfere with your calls. This is why Microsoft is constantly releasing new versions that fix these and improve your app’s performance.
Normally, Teams will automatically install any available updates while you work. But, sometimes this process can be interrupted due to unexpected circumstances.
If that’s the case, try manually updating the app.
I know, installing updates may sound like a tedious thing to do, but believe me, it may solve the issue in no time.
Follow this quick guide to update Microsoft Teams:
Tip: If you can’t add a background in Teams, try this fix.
If you’re wondering what servers do, I got you.
Servers receive, store, and send data to their clients over a network. They are in charge of preventing system failures and providing a high-quality service.
However, sometimes human errors or software and hardware issues can affect the way they work.
If Microsoft’s servers go down, the platform won’t be able to display the page correctly, and you’ll experience multiple issues.
To check if Microsoft Teams is down, you’ll need to enter downdetector.com/status/teams/.
You’ll notice a graph. If it’s red or orange, there’s a very good chance Microsoft Teams is down.
If nothing has worked so far, it’s time for us to restart the app and its files from scratch.
By doing this, you’ll be able to get rid of the stubborn bug that was preventing you from enjoying your meetings.
Reinstalling Teams might seem like a difficult thing to do, but it’s really quick and simple.
Follow these quick steps to uninstall Teams:
Once you’ve uninstalled Teams, please go to your device’s app store (Microsoft Store, App Store, Google Play Store) and download the app again.
That about covers it! I hope this article has helped give you some more confidence in solving the issue.
Remember that the best way to stop Microsoft Teams from placing your calls on hold is by changing your status to “Do not disturb” or checking your headphones. Moreover, updating or reinstalling the app should also do the trick.
Thank you so much for taking the time to read this article. If you ever experience a different problem while using Microsoft Teams or a different platform, don’t forget to check out our content, Here, on Tech Detective, we love solving all sorts of tech issues.