Does Prime Video Keep Kicking You Out? Fix It In 7 Steps

Researched & Written by
Couple stuck with Prime Video issue on TV

Are you stuck trying to figure out why Prime Video keeps kicking you out?

You’re not alone! Every day, thousands of people face this same issue and are left nothing short of confused. 

I know how annoying this can be. After all, nothing can ruin an action-packed scene like being suddenly interrupted by a glitch in the platform. 

But don’t worry, you’ve come to the right place for answers. 

Below, you’ll find a list including several steps that will help you fix this problem for good. 

The 7 steps you need to follow to stop Prime Video from kicking you out are:

  1. Check Prime Video’s servers
  2. Disable your VPN
  3. Clear your cache & cookies
  4. Check your internet connection
  5. Update Prime Video
  6. Reinstall Prime Video
  7. Update your system

Keep reading to learn how to make streaming enjoyable again!

Prime Video Issues and Roku

Strangely enough, a large number of people who seem to be having this problem stream the platform through their Roku devices.

If you’re one of them, don’t worry! Most of the time, you’ll be able to fix this quickly by updating the app or updating your system. Whatever the source of your issue may be, I’m certain you’ll find the answer here.

Without further ado, let’s get started.

#1 Check Prime Video’s Servers

First, I want us to make sure that nothing’s wrong with the platform’s servers. 

As you may know, these are responsible for storing important information and allowing millions of Prime Video subscribers to enjoy the service they’re paying for. 

Given how necessary they are to its everyday operations, the company has put a lot of work into making them as resistant as possible. 

And while I’m not saying that they’ll break just for looking at them, I’d be lying if I told you that they’ll never fail. 

Things that seem unimportant, such as a bad hard drive, a coding bug, or even minor hacking can hurt the platform’s performance and affect its features. 

Some of the most obvious signs of these events are login difficulties, subscription verification issues, slow loading times, out-of-sync audio/video/subtitles, random flickering, and… you guessed it; being constantly kicked out of Prime Video.  

Solution: To see where we’re standing, we need to check the real-time status of the platform’s servers. Luckily, doing this is very simple and quick. 

Here’s what you have to do:

  1. Open Google, and type “Is Prime Video Down?”, then hit Enter to search your query
  1. Locate “Downdetector” on the search results, and click on it (or simply click on this link:
Check if Prime Video is down
Make sure you’re entering the official Downdetector website
  1. Once you’ve entered the webpage, you’ll see a bunch of data, and a large graph
Prime Video report graph on Downdetector
The taller the spikes, the more likely you are to be having issues

Sadly, if the platform’s servers are, in fact, down, your hands are tied.

That being said, I wouldn’t lose any sleep over it. Most of the time, this issue is fixed in less than a day.

#2 Disable Your VPN

If you’ve no idea what this is, you’re probably in the clear, so relax!

But if like me, you love secure browsing and being able to access a literal world of international content, this certainly interests you. 

Believe it or not, streaming companies hate VPNs. Whether it’s Disney Plus, HBO Max, Prime Video, Hulu, or Netflix, they all have been very clear about their dislike for these. 

Some have even gotten to the point of blocking subscribers who use them. And you might just be one of them. 

Now, I don’t applaud these actions, but I can understand them. 

You see, some of the content available on your favorite streaming platforms is only licensed to be streamed in certain countries and regions. Since VPNs allow people from outside these areas of the world to access said content, streaming companies have to take action. 

It’s either that or face dire legal consequences with their partners. 

If you can’t live without using a VPN while streaming on Prime Video, I’d recommend getting a premium subscription with a provider that offers obfuscated servers.

These will make it much harder for the platform to detect your VPN traffic, decreasing your chances of being blocked or constantly kicked out. 

Solution: The easiest way to know whether your current VPN is to blame for this situation is by disabling it and streaming without it for a couple of days. 

If Prime Video no longer keeps kicking you out, there’s your answer. It’s time to look for alternatives.  

#3 Clear Your Cache & Cookies

Moving on, let’s make sure your cache and cookies are not acting up. 

If you have no idea what these are, that’s ok! A lot of people don’t. But now that you’re reading this, I’d love to take this opportunity to shed some light on the concepts, starting with the cache. 

This is where your favorite apps store important information. In it, you’re likely to find audio, video, user preferences, preset configurations, and sometimes even login credentials. By keeping this data handy, Prime Video can load much quicker when launched and make your experience more enjoyable. 

Cookies, on the other hand, are tools used to make your browsing more efficient and improve the accuracy of targeted ads. They’re the reason why you’re suddenly bombarded on social media with ads for weekend getaways right after looking up cheap flights to Cancún. 

Most of the time, leaving them both alone will do more good than harm. But sometimes it could also be the reason why Prime Video keeps kicking you out. 

In that case, your best bet will be to clear them. 

Solution: You should be able to easily delete your cookies and cache in every major browser and operating system out there. For this example, I’ll show you how to do it on Google Chrome and an Android device.

On Google Chrome:

  1. Open the browser
  1. Click the Menu button (the three dots in the upper right corner of the screen) > Select “More Tools” > Choose “Clear browsing data”
  1. Select “All time” when prompted with a window asking the time range you want to delete data for. 
Deleting cache and cookies on Google Chrome
If you’ve never done this before, deleting your cache & cookies might take a while
  1. Make sure “Cookies and other site data” is ticked. 

On Android devices:

  1. On your device, go to “Settings”
  1. Select “Apps”
  1. From the new menu, select “Apps” again
  1. Find Prime Video and select it
  1. Find “Storage” on the menu
  1. Select “Clear Cache” from the available options 

If this didn’t work either, don’t worry! We still have a lot of ground to cover. Keep reading to discover more fixes. 

#4 Check Your Internet Connection

Yet another reason why Prime Video might keep kicking you out is that your Internet connection is failing. 

This doesn’t always translate into being completely cut off from the Internet, as sometimes, even with a weak signal, you can still browse or chat. 

But if that’s possible, why are you having issues with the streaming platform? 

Simple. Because it has much greater requirements. As opposed to chatting, Prime Video needs at least 5 Mbps to stream in Full HD resolution (1080p) and work normally. 

When your connection is slower than that for any reason, the platform might have trouble verifying your subscription and kick you out by mistake. 

And to make matters worse, this isn’t the only issue you can encounter on the platform as the result of a bad connection. Sometimes, other features, like content downloads can also be affected.

Solution: To avoid these kinds of problems, I recommend having a plan that’s 5-6 times faster than Prime Video’s minimum requirements. For example, if you live with several people and want to stream anything in Full HD resolution, you’ll need a connection of at least 25-30 Mbps. 

If you live alone, you might be able to get away with something slower. 

Assuming that your current plan is already fast enough to meet your needs, try giving your provider a call and ask if they’re having issues in your area. If they say everything’s fine on their end, try resetting your modem and see what happens. 


  1. Without unplugging the modem, turn it around, so you can see the back of the unit
  1. Locate the reset button (more often than not, it’s not a button, but a small hole with a “Reset” label on it)
  1. Use a paper clip or a thin toothpick to press down on the actual button inside this hole, and hold it down until all the lights at the front of the unit turn on, and then turn off
  1. For a brief moment, all lights on the modem will be off, that’s your cue to stop holding down the reset button
  1. Wait about 5 minutes or so and try streaming Prime Video. If your connection was to blame, you should now be able to stay logged in for good. 

#5 Update Prime Video

I know, keeping your apps slightly outdated doesn’t sound like a big deal. And while it won’t make your TV explode, it can certainly be the source of several technical difficulties down the line. 

With every new release, app developers try to keep as much backward compatibility as they can, but it’s not always possible. Using an older version of the platform’s software on a fully updated streaming device could explain why Prime Video keeps kicking you out. 

Normally, this shouldn’t be your concern, as automatic updating takes care of everything. But sometimes network interruptions, background process crashes, or even strict device privacy settings can get in the way. 

In that case, you’ll have to take care of things manually. 

Solution: With so many streaming devices out there, it would take us hours to go through the process of updating Prime Video within each one. 

And while I don’t mind it, I’m sure you’ve got enough on your plate already!

Instead, I’d recommend going to Google and searching for “<How to update apps on <Your Device’s Make And Model Go Here>”. This should help you find detailed instructions for your specific case. 

To give you a general idea of how the process goes, here’s how to update Prime Video on iOS and Android devices, as well as on Roku.

For iOS devices:

  1. Open “App Store”
  1. Locate your profile button in the upper right corner of the screen, and tap on it
  1. Find the “Update All” button. This should Update Prime Video if there’s a newer version available
Update all apps on iOS
This would be a good time to update all your pending apps

For Android devices:

  1. Go to Play Store and click on your profile, located in the upper-right corner of your screen
  1. Select “Manage apps & device”
  1. If you just want to update Prime Video, select it and update it individually
  1. If you want to update all pending apps, select “Update All”
  1. Wait for the updating process to be completed

You may be prompted with a notification asking for your permission to proceed with the updates. If so, simply accept and be patient. 

For Roku:

  1. Press the “Home” button on your remote
  1. Move over to the right side of your screen, where your app list is
  1. Look for Prime Video
  1. Hover above it and then press the Star “*” button on your remote
  1. Find “Check for updates” on the list, and select it
  1. The system will check for newer versions of the app. Should it find any, accept the installation
  1. Wait for the process to be completed, and you’ll get a message saying “Prime Video is up to date”

#6 Reinstall Prime Video

Sometimes the simplest answer is the right one. 

There’s a really good chance that all you need to do to stop Prime Video from kicking you out is uninstall and reinstall it. 

This works wonders, as it gets rid of any bugs or corrupted files that might be acting up, restarting them from scratch. 

And the best part is that this can solve about 90% of technical difficulties out there, so don’t be afraid to try it out!

Solution: In case you’ve never uninstalled an app on your devices, here’s how to do it on a Roku:

  1. Press the “Home” button on your controller
  1. Move over to your channel list on the right side of your screen
  1. Find Prime Video
  1. Hover above it and press the Star “*” button
  1. From the dropdown menu select “Remove Channel”
  1. Wait for the process to be completed

Once you have successfully deleted Prime Video, please follow the same steps you did the first time you downloaded the platform to reinstall it. 

#7 Update Your System

While it’s true that keeping your Prime Video app fully updated will greatly improve your situation, that by itself is not enough. What will truly drive this whole thing home will be to also keep your streaming devices in the same condition. 

As I said earlier, this should be done automatically by your streaming devices. But if it isn’t, you’ll have to interfere again. 

Solution: The process for updating different streaming devices can vary, but since a lot of people seem to be struggling with Roku, here are some instructions to paint you a picture:

  1. Press the “Home” button on your controller
  1. Scroll down to “Settings” on the list located on the left side of your screen and select it
  1. From the new menu that pops up, you want to move over to the right and find “System” and select it
  1. Once the new menu appears, move over to the right again, look for “System update” and select it
  1. Select “Check Now”
  1. If you have an older version of the software installed, you’ll be asked if you want to download a newer one
  1. Accept
  1. Wait for the process to be completed


Having Prime Video keep kicking you out can be very annoying, as a situation like this can quickly make you regret paying for a monthly subscription. After all, streaming should be all about rest and relaxation, not stress and troubleshooting. 

Luckily, as I hope you’ve learned in this piece, addressing most of the causes behind this issue is fairly simple and quick. In most cases, simple actions, like using the right VPN, and making sure that your connection is not having problems, should do the trick.

Thank you so much for sticking with me all the way to the end. If you found this article helpful, you’ll be glad to know that we upload new content weekly. Please be sure to check out all our other incredible resources below to become a Tech Detective yourself!

I wish you all the best.