Prime Video Not Working On Chrome? Try These 6 Fixes

Researched & Written by
Couple stuck with Prime Video issue on TV

Is your Prime Video not working on Google Chrome?

You’re not alone! Many people struggle with this issue daily, and it has even caused some users to cancel their subscriptions.

Honestly, I don’t blame them. After all, streaming your favorite TV show or movie should be trouble-free.

If your Prime Video is not working on Chrome, chances are you have a bad Internet connection, you’re connected to a VPN, or you have to delete your cookies.

Don’t worry, though! Below, you’ll find a list of 6 simple fixes to get Prime Video working on Google Chrome:

  1. Check your Internet connection.
  2. Update Google Chrome.
  3. Disable your VPN.
  4. Delete your cookies.
  5. Restart your device.
  6. Check Prime Video’s servers.

Keep reading to fix this annoying issue!

#1 Check Your Internet Connection

As you may already know, in order to use Prime Video, you’ll need a strong Wi-Fi signal.

Diagnosing a bad Internet connection can be tricky because you may not be completely cut off from it. Sometimes, you might be able to check the weather or send an email, but you won’t be able to properly stream your favorite TV show or movie.

Don’t worry, though! You can easily check if your Internet connection is to blame by entering other streaming services, such as Netflix or Disney+.

If the issue persists on these platforms, try disconnecting some devices from your Wi-Fi network and moving your device closer to your router.

Then, please make sure to restart your modem and router. This simple action may solve your network issues.

To do it, you’ll just need to:

  1. Locate your modem and router.
  2. Unplug them and wait 30 seconds to let the devices cool down.
  3. Plug in the modem and wait one minute.
  4. Plug in the router. If your router has a power button, press it. Then, wait two minutes.
  5. Open Prime Video on Google Chrome to see if the problem was solved.

To avoid connection issues in the future, please make sure that your Internet plan is fast enough to meet the demand of your devices.

Tip: To know what Internet plan is best for your needs, multiply the number of people living in your house by 25 Mbps. This way, if you have a family of four, you’ll need a plan of at least 100 Mbps.

#2 Update Google Chrome

If the fix above didn’t do the trick, this just might!

Google Chrome often releases new updates to fix any bugs, errors, or glitches that may be causing performance issues on different websites.

Usually, these updates are automatically installed in the background, but this process can be interrupted if you haven’t closed your browser in a while.

Don’t worry, though! You can manually update Google Chrome. You’ll just need to:

  1. Launch Google Chrome and click on the three dots icon at the top of your screen.
  2. Click on “Help” and select “About Google Chrome”.
  3. Select “Update Google Chrome”. Then, click on “Relaunch”.

Please note that your incognito windows won’t reopen when Google Chrome restarts.

Update Google Chrome on your computer

Are you using Chrome on your phone or tablet? Great! Follow these simple steps to update the app:

iPhone and iPad:

  1. Open the App Store.
  2. Search for Google Chrome and click on “Update”.


  1. Open Google Play Store.
  2. Tap on the profile icon located at the top right of your screen.
  3. Select “Manage apps & device”
  4. Tap on “Manage”, then search for Google Chrome.
  5. Choose “Update”.

#3 Disable Your VPN

If you’re like me, you’re probably connected to a VPN to protect your data and access international content while using streaming platforms.

Sadly, this may be the reason why Prime Video is not working on Chrome.

Streaming platforms put a lot of effort into blocking VPNs because of their distribution and licensing agreements.

You see, if you’re living in Panama, but are watching a TV show that is only offered in Mexico, the platform might have legal issues.

Try disconnecting from your VPN to see if the issue goes away. Follow this quick guide to do it:

Windows PC:

  1. Type “View Network Connections” in the search bar at the bottom of your screen.
  2. Look for the VPN you’re using.
  3. Right-click on it and select “Disable”


  1. Click on “System Preferences” and select “Network”.
  2. Select your VPN connection.
  3. Click on “Disconnect”.

iPhone and iPad:

  1. Go to Settings and select “General”.
  2. Tap on “VPN & Device Management” and disconnect.


  1. Go to Settings.
  2. Tap on “Connections”, then select “More Connections”.
  3. Go to “VPN”.
  4. Select the VPN you’re using and disconnect from it.

Please note that this process may vary depending on your device’s model.

Once you’ve completed the steps above, try opening Prime Video on Google Chrome again to see if the problem was solved.

If it persists, don’t worry! Keep reading to learn more about other ways to fix it.

#4 Delete Your Cookies

If you aren’t familiarized with the term “cookies” yet, don’t worry! Most people aren’t, but understanding it can make everything easier.

Have you ever wondered why you’re suddenly bombarded with furniture ads after searching on Google for house decoration tips?

Simple. Because of your cookies.

You see, these are small files of information sent to your browser by a website you visited. They contain relevant data about your preferences and browsing activity, and help companies deliver tailored ads.

Although cookies have great benefits, they can also interfere with the way Google Chrome works with Prime Video. This is why I recommend deleting them every once in a while.

Follow these quick steps to do it:

  1. Launch Google Chrome and at the top right, click “More” (3 dots icon)
  2. Go to “More tools” and select “Clear browsing data”
  3. At the top, select “Time range”, then “All time”
  4. Tick all boxes.
Clear your cookies on Google Chrome

Once you’ve cleared your browser cookies, try launching Prime Video again.

#5 Restart Your Device

If none of the fixes above have solved the issue, try restarting your device.

This simple action can unload your RAM and get rid of temporary bugs or glitches that may be causing technical issues, such as not being able to use Prime Video on Google Chrome, low video quality, and even login issues.

Follow these quick steps to restart your device:

Windows PC:

  1. Click on the Windows icon at the bottom of your screen.
  2. Select the power button.
  3. Click on “Restart”.


  1. Go to the Apple Menu.
  2. Click on “Restart”.


  1. Press and hold either volume button and the side button until the power-off slider pops up.
  2. Drag the slider and wait 30 seconds to turn off your device.
  3. Press and hold the right-hand side button of your iPhone to turn your device back on.
Restart your iPhone
If you have iPhone SE, 8 or earlier, you’ll need to press and hold the right-hand side button to see the power-off slider.


  1. Press and hold the power button for 5-10 seconds.
  2. Select “Restart” to turn off your device.
  3. If you don’t see the “Restart” option, tap “Power off”. Once your device is off, press the power button to turn it on again.

#6 Check Prime Video’s Servers

Believe it or not, the problem could be unrelated to you!

Although it’s unusual, Prime Video’s servers may be down due to an overload of traffic, coding errors, and even minor hacking.

These situations could explain why you’re not able to use Prime Video on Google Chrome.

To check the platform’s servers:

  1. Open your preferred browser.
  2. Type “Down Detector” and click on the first option.
  3. Type “Prime Video” and check if the graph shows any reports.
Check if Prime Video's servers are down
The higher the spikes, the more likely Prime Video is experiencing performance issues.

If the graph shows several user reports, all you can do is wait for Amazon Prime Video to solve this problem.

Don’t worry, though! Server downtime hardly ever lasts long.


Not being able to use Prime Video on Chrome can be really frustrating, especially when you’ve waited all day to get home and binge-watch your favorite TV show.

Hopefully, with the help of this article, you’ll be able to get rid of this problem in no time!

More often than not, quick actions like checking your Internet connection, updating Google Chrome, disabling your VPN, or clearing your cookies can solve the issue.

Thank you for reading this far. Here at Tech Detective, we’re passionate about bringing quick solutions to everyday technical difficulties.

If you found this article helpful, please make sure to read our other related content below.

Have a great day!