Can’t Download Songs on Amazon Music? 6 Causes & Fixes

Are you having trouble downloading songs on Amazon Music?

Sadly, this is a known issue and can be super annoying when it happens, especially when you’re going somewhere with no Wi-Fi.

I won’t judge you if canceling your subscription crossed your mind. After all, you’re not being able to fully enjoy a service you’re paying for.

But, don’t worry. In this article, you’ll learn what’s causing the issue and how to solve it.

The 6 most common causes for Amazon Music not downloading songs are:

1. Your subscription has expired.
2. You’re using Amazon Music’s web version.
3. There’s not enough storage space on your device.
4. A bad Internet connection
5. Amazon Music needs to be updated.
6. Server downtime.

Keep reading to fix this issue today!

#1 Your Subscription Has Expired

Believe it or not, your subscription might be to blame.

If your Amazon Prime or Amazon Music Unlimited subscription has expired, you’ll still be able to stream music for free. Unfortunately, you won’t be able to download songs.

To check your subscription status, you’ll need to:

1. On your computer, go to the Amazon store in which you originally created your account.
2. Click on “Account and Lists” at the top of your screen and select “Memberships & Subscriptions”.
3. Check the renewal date of your membership.

If your subscription wasn’t automatically renewed, you might want to make sure that your card number is correct. If it is, please talk to your bank. You see, banks can block purchases that seem suspicious.

But, if you prefer, you can change your payment method. To do it, you’ll just need to click on “change” next to your card number.

Once you’ve renewed your subscription, please download your songs. Follow these quick instructions to do it:

Mobile app:

1. Launch Amazon Music and sign in to your account.
2. Tap on “Library” at the bottom of your screen. Then, select “Music” and “Songs”.
3. Find the song you’d like to download and tap on the three dots icon.
4. Select “Download”.

Desktop app:

1. Open Amazon Music and enter your login credentials.
2. Click on “Library” at the top of your screen and select “Music”.
3. Find the song you’d like to download.
4. Click on the three dots icon next to the song’s title.
5. Select “Download”.

#2 You’re Using Amazon Music’s Web Version

Amazon Music is one of the best music streaming platforms out there. However, its download feature has caused controversy among subscribers.

You see, if you’re not using Amazon’s desktop or mobile app, you won’t be able to download your favorite songs.

But, don’t worry. The easiest way to solve this issue is by installing the app on your device.

To do it, you’ll just need to go to your device’s app store (Google Play Store, Microsoft Store, or App Store), search for Amazon Music, and install it.

Once you’ve installed the app, please try downloading your music again.

#3 There’s Not Enough Storage Space on Your Device

If you’re still having trouble downloading songs on Amazon Music, you might need to do some memory cleaning.

But first, please check how much storage space you have left on your device. To do it, you’ll need to:

Windows PC:

1. Click on the Windows icon at the bottom of your screen.
2. Type “Settings” and press enter.
3. Go to “System” and select “Storage”.

Mac:

1. Go to the Apple Menu and select “About This Mac”.
2. Click on “Storage”.
3. Select “Manage”.

iPhone and iPad:

1. Go to the Settings menu.
2. Select “General”.
3. Tap on “iPhone (or iPad) Storage”.
4. Check the color-coded bar that shows how much space you have left on your device.

Android (phones and tablets):

1. Open the Settings menu.
2. Go to “Storage” at the bottom of your screen.
3. Check how much space you have left on your device.

Bear in mind that this process may vary depending on your device’s model.

If your device’s storage space is full, try deleting old conversations and screenshots, clearing your cache, and uninstalling any unused apps.

Once you’ve done that, you should be able to download your favorite tracks. But, if the issue persists, chances are you have network issues, your Amazon Music isn’t running on its latest version, or its servers are down.

Keep reading to learn how to solve these issues.

#4 A Bad Internet Connection

In order to download your favorite tracks on Amazon Music, you’ll need a good Internet connection. Otherwise, your downloads will be stuck in Limbo, and you won’t be able to fully enjoy your subscription.

But, don’t worry. There are multiple ways to solve network issues.

The first thing I’d like you to try is placing your router off the ground, away from the kitchen, and in a central location. This way, it will be able to spread the signals evenly across your home.

Next, try restarting your modem and router. This is one of the quickest ways to get the most out of your Internet plan and speed up your connection.

Follow these two simple steps to do it:

1. Unplug your modem and router from the power source.
2. Plug in the modem. Then, wait 60 seconds and plug your router back in.

Once you’ve done that, try downloading your songs on Amazon Music again. If the issue persists, try turning off or disconnecting some devices from the same network.

Why? Simple. Using multiple devices at the same time can overload your Wi-Fi network and cause different issues while trying to stream music, work, play video games, etc.

Tip: Try this fix if you’re unable to add songs to a playlist or if you’re experiencing playback errors.

But, if you’re not at home, I recommend turning off your Wi-Fi and enabling your mobile data, since public networks are usually slow.

#5 Amazon Music Needs to Be Updated

You wouldn’t believe how many people I’ve seen struggle with download issues just because their app wasn’t running on its latest version.

You see, updates are usually released to fix bugs that may be preventing Amazon Music from working at its best. These also include new features and other improvements.

Try updating your app to see if the download error goes away. Follow this guide to do it:

iPhone and iPad:

1. Please make sure that you’re using your mobile data or try connecting to a strong Wi-Fi signal. Otherwise, you won’t be able to update Amazon Music.
2. Go to the App Store and tap on your profile icon at the top of your screen.
3. Select “Purchased” and tap on “My Purchases”.
4. Tap on “Update” next to Amazon Music.

You can also enter the App Store and type on the search bar “Amazon Music”. Then, tap on “Update”.

Android:

1. Launch the Google Play Store and tap on your profile icon at the top of your screen.
2. Tap on “Manage apps & device” and choose “Manage”.
3. Search for Amazon Music.
4. Tap on “Update”.

Windows:

1. Go to the Microsoft Store. If you can’t find it, type “Microsoft Store” on the search bar at the bottom of your screen and press the Enter key on your computer.
2. Select “Library”. Then, click on “Get updates”.

Mac:

1. Open the App Store.
2. Go to the sidebar and click on “Updates”.
3. Select “Update All” or click on “Update” next to Amazon Music.

#6 Server Downtime

If you’ve tried all the fixes above, but you’re still unable to download songs on Amazon Music, please enter servicesdown.com or downdetector.com.

Then, check if the graph shows high spikes. If that’s the case, Amazon Music is probably down.

You see, servers are in charge of hosting websites and handling their data.

Sadly, bugs or software issues could cause server downtime, which can lead to experiencing all sorts of technical difficulties while trying to use Amazon Music, such as not being able to download your favorite songs.

But, don’t worry. If Amazon Music is down, its IT team will try their best to solve the issue as soon as possible.

Conclusion

Not being able to fully enjoy a service you’re paying for can be really annoying. But, now that we’ve covered everything, you’ll be able to download your favorite tracks on Amazon Music and leave this situation in the past.

If you take anything away, please let it be that the best way to solve this issue is by checking your subscription status, using Amazon Music’s desktop or mobile app, or freeing up some storage space on your device. However, checking your connection and updating the app should also do the trick.

Thank you so much for taking the time to read and try the 6 fixes above. If you like streaming music or movies on other platforms as much as I do, don’t forget to check out our content. You’ll find multiple articles that cover them.

Good luck!