Netflix Not Working On Your LG TV? Solve It Here

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Couple stuck with Netflix issue on TV

Stuck trying to figure out why Netflix is not working on your LG TV?

Don’t worry, I’ve been there too. Not being able to watch your favorite series after a long day can be super annoying.

Luckily, with the help of this article, you’ll be able to solve the issue.

If Netflix isn’t working on your LG TV, you might have a faulty connection, bugs, or outdated software. To solve these issues, restart the app and your TV, or check your connection, location, and account. I also recommend updating or reinstalling Netflix.

Read on to get Netflix working on your LG TV again!

#1 Restart Netflix

Before doing anything else, I’d like you to restart Netflix.

You see, sometimes bugs can cause different performance issues and make background processes crash.

By fully closing the app, you’ll be able to shut down any background process and get rid of the error that is responsible for Netflix not working on your LG TV.

Here’s how to fully close the app:

  1. Long press the home button on your remote to see the apps that are running in the background.
  2. Highlight Netflix and press the up button to close it.

Please note that this process may vary depending on your LG TV model.

Once you’ve completed the steps above, you’ll need to relaunch the app and sign out and back into your account.

By doing this, you’ll also be able to get rid of any errors related to your profile.

#2 Restart Your Device

In the section above, we restarted your app, now it’s time for us to do the same for your LG TV.

You see, your device needs to run thousands of processes in the back to fulfill your requests and open different apps at the same time.

If Netflix isn’t working on your LG TV, chances are your device encountered an issue while trying to open the app.

Don’t worry, though. This is completely normal and can be easily fixed by unplugging your LG TV from the power source, waiting for a couple of minutes, and plugging it back in.

Then, open Netflix to see if the issue was solved. If it persists, you might want to check your connection. Read on to learn how to do it.

#3 Check Your Internet Connection

Believe it or not, the issue may be unrelated to your TV.

You see, Netflix recommends having an Internet speed of 15 Mbps per second to stream 4K/Ultra HD content and 5 Mbps per second to stream in Full High Definition.

If your connection is slower than it should, your Netflix may not work on your LG TV, or on any other device.

Don’t worry, though. Network issues are very common and, more often than not, they can be easily fixed by restarting your modem and router.

If that doesn’t work, please go to the Settings menu, click on “Network”, and go to “Wi-Fi connection”. Then, connect to a different network.

You see, most modems offer two separate networks, 2.4 GHz and 5.0 GHz. The latter is ideal if you’re close to your router.

But, if that’s not the case, and you live in a big home, I recommend connecting to the 2.4 GHz network.

Tip: try placing your router away from kitchen appliances, fish tanks, and large metal objects to avoid signal interference.

#4 Check Your Location

Moving on, I’d like us to check your TV’s location settings.

You see, some titles are not available in all countries. So, if your location is wrong, you won’t be able to stream certain shows and Netflix may block some features.

Don’t worry, though. Read this quick guide to learn how to tweak your LG TV’s location:

  1. Press the home button on your remote and go to the Settings menu.
  2. Click on “All Settings” and select “General” from the menu.
  3. Click on “Location” and select “Service Area Zip Code”.
  4. Enter your Zip Code and click on “Enter” to save your information.

#5 Check Your Account

If you’re unable to use your Netflix account and stream content on your LG TV, you’ll need to make sure your subscription hasn’t expired.

You see, this may happen if there’s an issue with your payment method, and you don’t have any other cards on file.

To check if that’s the case, please follow this simple guide:

  1. On your computer, go to and sign in to your account. Then, select your profile.
  2. Click on your profile icon in the top right corner of your screen and choose “Account” from the list.
  3. On “Billing & Payments” check your payment method. Please make sure the number is correct and check if it hasn’t expired.
  4. If you’d like to change your payment method, click on “Manage payment info” or add a backup payment method.

But, if there’s nothing wrong with your card, you’ll need to call your bank and mention the issue. They can block any purchases that seem suspicious.

#6 Update Netflix

If your subscription hasn’t expired, chances are you missed an update.

Don’t worry, this is completely normal. Life can get pretty hectic, and sometimes updating our apps is not on our list of priorities.

Unfortunately, if Netflix is not running on its latest version, it may not work on your LG TV.

You see, Netflix’s developers often release updates to fix bugs, offer new features, and ensure compatibility with your TV’s software.

So, if your app is outdated, it may not be compatible with your LG TV and you might have bugs that are keeping it from working correctly.

This is why I recommend taking 5 minutes of your time to install any available updates. Here’s how to do it:

  1. Press the home button on your remote and go to the LG Content Store.
  2. Click on “My Apps”.
  3. Go to Netflix. You’ll see an “Update” button if there’s an available update, please click on it.

Once you’ve updated Netflix, it’s time for us to do the same for your LG TV.

You see, if your app has been updated, but your firmware has not, you’ll experience all sorts of issues while trying to stream content.

Follow these simple instructions to update your firmware:

  1. Go to the Settings menu and click on “All Settings”.
  2. Select “General” or “Support”.
  3. Go to “About this TV” and click on “Check for Updates”.
  4. If there’s an available update, please select “Download and Install”.
  5. Once the download is complete, turn off your LG TV, wait for 10 seconds, and turn it back on.

If you’d like your LG TV to update its software automatically, please turn on “Auto Update”.

#7 Reinstall Netflix

If updating your system, checking your account, and restarting your device didn’t do the trick, it’s time for us to reinstall Netflix.

You see, by doing this, you’ll delete any corrupted files and stubborn bugs that are responsible for Netflix not working on your LG TV. You’ll also give the app a fresh start.

Follow this quick guide to do it:

  1. Press the home button on your remote and click on “More Apps”.
  2. Highlight Netflix and click on the upward-facing arrow above it.
  3. Click on the skull/x icon.
  4. Confirm the process by clicking on “Remove”.
  5. Press the home button on your remote again and go to “More Apps”.
  6. Go to the LG Content Store App.
  7. Choose “Premium” from the menu on the right and search for Netflix.
  8. Click on “Install”.

Once you’ve reinstalled the app, please open it and enter your login credentials.

#8 Reset Your LG TV

I hate to be the bearer of bad news, but if you’ve tried the 7 fixes above and Netflix is still not working on your LG TV, you’ll need to perform a factory reset.

But, before completing this section, please bear in mind that you’ll lose your preferred settings, downloaded apps, and other personal information.

I know this is far from ideal, but sometimes this is the most effective way to get rid of major errors that are keeping your installed apps from working as they should.

I recommend keeping a list of all your installed apps and their login credentials written down somewhere safe. This way, you’ll be able to set up your LG TV again without further trouble.

Here’s how to reset your LG TV:

  1. Press the Home button on your remote and go to the Settings menu.
  2. Select “General” and click on “Reset to Initial Settings”.
  3. Enter your TV password.


That about covers it! I hope that this article has helped you gain some confidence in solving the issue.

If you take anything away, please remember that if Netflix is not working on your LG TV, you’ll need to relaunch it and update it. Moreover, restarting your device and checking your account, connection, and location settings should also do the trick.

But, if the issue persists after trying these fixes, don’t forget to reinstall the app or reset your device.

Thank you so much for reading this article. If you ever experience a different issue while streaming content on Netflix or on any other platform, please check out our site. You’ll find multiple articles that will help you fix it.

Good luck!