Netflix Volume Keeps Changing? Here’s Why, With Fixes

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Couple stuck with Netflix issue on TV

Does Netflix’s volume keep changing, and it’s driving you crazy?

Welcome to the club! This has sadly been an issue for thousands of people over the years, and it can be very difficult to pinpoint the source of it.

Having this happen is clearly no fun, as a sudden explosion or a monster growling can catch you off guard and give you a proper scare.

But don’t worry, I know you’ve had it with this issue, so I promise you we’ll get to the bottom of it. Below, I’ve prepared a list including some information about why this is happening and 5 easy fixes to address the situation.

When Netflix’s volume keeps changing, you can try checking your sound settings, or relaunching/uninstalling the platform. If that fails, you can also try using compression, checking the app’s servers, or clearing your cache & cookies.

Now, before moving forward, I’d like to point out that sound variation is normal up to a certain point.

Netflix’s sound designers set the audio levels of different elements to be louder or quieter in order to make scenes more immersive. So, unless you’re experiencing drastic volume changes, everything’s working as designed.

Having covered that, read on to get your audio levels in check!

#1 Check Your Sound Settings

First, let’s make sure you’re using the right sound settings for your home entertainment system. I know this might sound a little confusing, so let me explain it in detail.

When it comes to sound, you can have standard TV speakers, 5.1 and 7.1 surround sound systems, PC speakers, and much more. Each one provides a different experience and unique immersion capabilities, which is great. But choosing incorrectly could explain why Netflix’s volume keeps changing.

How so? Mainly due to sound design.

Behind every show on Netflix (both proprietary and not), there are sound engineers who decide what sound will go on what side and how loud or quiet it should be. Depending on your sound configuration, these elements will be routed differently.

The problem begins when you select the wrong settings for your specific sound system, as audio might be routed somewhere it’s not supposed to be, messing with the volume levels.

Solution: The way to fix this will vary depending on what sound setup you have. If you only have TV speakers, try going into Netflix’s audio options and select one that’s not 5.1 or 7.1 surround.

Here’s how you can do it:

  1. Launch the app and select a movie or show
Selecting a show on Netflix
Try this on your favorite movie/show to solve the problem

2. Move your mouse to bring up the control bar and click on the icon that looks like a text message square.

3. If your audio settings are currently in 5.1, try selecting an option that isn’t.

How to change audio settings on Netflix
If you don’t have a surround sound system, Netflix should detect this by default and not offer you the option. But sometimes a bug can make the platform ignore this by accident.

This should improve your current situation and control volume levels better. But if you’re streaming Netflix through an external device, such as Roku, you’ll want to also change the audio settings from within the device’s interface.

With so many options out there, I’d recommend going to Google and searching for “How to change sound settings on <Your Device’s Make And Model Go Here>”. You’ll find all the information you need for your specific case there.

#2 Relaunch/Uninstall Netflix

Sometimes, when this happens, there’s a bug or a corrupted file that’s to blame.

How so? Great question.

You see, in order to work, our favorite devices and apps require thousands of background processes to be running at the same time, all the time. Occasionally, said processes can crash due to the threats mentioned above, which could explain why Netflix’s volume keeps changing, or why the progress bar is stuck on your screen.

By closing and relaunching Netflix, you’ll be giving the app a chance to reload vital resources, including a built-in volume normalization feature intended to make all content play at similar loudness levels.

Solution: Now, assuming relaunching doesn’t work, the culprits might be a little more deep-rooted, and only uninstalling will do the job. This process might vary depending on your device’s brand and model, but the examples below should help give you a general idea:

For Roku:

  1. Press the “Home” button on your Roku remote.
  1. Find Netflix on your app list.
  1. Press the Star “*” button to open the “Options” menu.
  1. Select the option “Remove Channel” and confirm when asked if you’re sure.

Once you have done this, reinstall the app by following the same steps as the first time you got it.

For Hisense TVs:

  1. On the Home Screen, go to the gear icon to access the settings menu
  2. Find “Apps”, and select it
  3. On the new menu, select “See all apps”
  4. Find Netflix on the app list
  5. If there is an option to uninstall, select it and wait until the process is completed.

For Xbox One/Series S/X:

  1. Go to My games & apps.
  2. Go to the Apps section.
  3. Find Netflix.
  4. Press the Menu button on your controller (the one with the three horizontal lines stacked on top of one another).
  5. From the appearing menu, select “Manage app & add-ons”.
  6. Find “Uninstall”, and select the option by pressing the “A” button while hovering above it.

#3 Use Additional Compression

If you’re still not happy with the results, you can also try adding your personal touch to the mix. Some TVs and surround sound systems have built-in compression profiles that allow users to have more control over their audio dynamics (the loud and quiet parts).

Compressors narrow the gap between the loudest (such as an explosion) and quietest (such as whispering or normal dialogue) parts of a sound to even everything out.

If you own a device that is capable of using compression profiles, try reading your user manual to find out how to take advantage of them. I can guarantee that your days of experiencing constant volume changes on Netflix will be over.

#4 Check Netflix’s Servers

As our next step, let’s check Netflix’s server status.

You might be wondering why you should keep an eye on this, and the answer is very simple – feature availability. In the previous sections, I mentioned that this platform has a built-in volume normalizer that works wonders, but can be affected by any system failures.

Servers, among their many uses, keep app features working as expected, so having them fail due to bugs or black-hat hackers can trigger a chain reaction including, but not limited to reduced functionality.

Events like this could explain why Netflix’s volume keeps changing, or why Dolby Vision is not working.

Solution: To see whether this is something that might be causing your current situation, I’d recommend taking a look at the live status of the platform’s servers.

Here’s how you can do that:

  1. Open your favorite search engine and type “Is Netflix Down?”, then hit Enter
How to Google Netflix server status
  1. Locate “Downdetector” on the search results, and click on it (or click on this link:
How to enter Downdetector to check Netflix server status
Make sure you’re entering the official Downdetector website
  1. Once you’ve entered the webpage, you’ll see a bunch of data, and a large graph
Downdetector's Netflix outage report graph
Watch out for large, tall spikes

If you see tall spikes, you’re in trouble. This means Netflix is currently having issues, and you’ll have to wait for their IT department to sort things out.

But don’t worry, in these scenarios, things rarely ever take long to get back to normal.

#5 Clear Your Cache & Cookies

Lastly, let’s check on your cache & cookies. If you’re not sure what these are, that’s ok, here’s a quick walkthrough.

The cache is where your apps store information like user preferences, login credentials, thumbnails, and video previews, whereas cookies are tools that collect information about you and your habits. They help platforms load quicker when launched and make targeted ads and content suggestions more accurate.

Normally, it’s best to leave them both alone to make your experience more streamlined, but if a corrupted file or a bug has “contaminated” them, you’ll want to clear them.

Solution: Here are some examples you might find useful when doing this:

To clear your cache & cookies on Google Chrome:

  1. Open the browser
  1. Click the Menu button (the three dots in the upper right corner of the screen). Select “More Tools” > Choose “Clear browsing data”
How to clear cookies on Google Chrome
  1. Select “All time” when prompted with a window asking the time range you want to delete data for. 
How to clear cookies, cache & data on Google Chrome
If you’ve never done this before, the process might take a while
  1. Make sure “Cookies and other site data” is ticked. 

If this is happening on your Smart TV, you’ll have to do things a little differently. Some TVs keep a cache for the device itself, and another for their apps, I suggest clearing them both for good measure.

The steps to take might vary depending on your make and model, but the broad strokes are fairly similar across most products.

Here’s what this looks like on a Hisense TV to give you an example:

To clear the TV’s cache:

  1. Go to “Settings”.
  2. Select “Advanced System”.
  3. Select “Clear cache”.

To clear Netflix’s cache on the TV:

  1. On the Home Screen, go to the gear icon to access the settings menu.
  2. Go to “Apps”.
  3. Select “See all apps”.
  4. Find Netflix and select it.
  5. Select “Clear Cache”.


That about sums it up!

When Netflix’s volume keeps changing, a nice, relaxing experience can quickly turn into a stressful and frustrating situation.

I hope this piece has helped you better understand why this happens and what you can do to get things back to normal. In most cases, all you need to do is use the right sound settings, clear the app’s cache, and use compression settings to your advantage.

Thank you so much for sticking with me all the way to the end. If this article was useful and kept you interested, please check out our other wonderful resources below to become a Tech Detective yourself!

I wish you all the best.