Amazon Shopping Blank Screen Issue: 6 Steps To Fix

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Are you trying to stop the Amazon Shopping app from being stuck on a blank screen?

Sadly, I’ve been there too. There’s nothing more annoying than trying to discover new products or complete a purchase, only to find that Amazon has other ideas.

You might find comfort in knowing that hundreds of people are in the same situation as you. Luckily, you’ve come to the right place to get this issue fixed.

If Amazon Shopping is stuck on a white screen, you might have bugs, a corrupted cache, or an outdated app. Server downtime could also explain the issue.

But, don’t worry. Here are 6 fixes to try:

  1. Restart Amazon Shopping.
  2. Check Amazon’s servers.
  3. Update Amazon Shopping.
  4. Clear your cache.
  5. Use a different network.
  6. Reinstall the app.

Read on to solve the problem!

#1 Restart Amazon Shopping

Amazon is one of the most famous e-commerce platforms in the world due to its extensive catalog, delivery times, service, and features.

Millions of people use the Amazon Shopping app daily. Sadly, many of them are no strangers to its annoying performance issues.

You see, many users have complained about not being able to see their shopping cart or complete a purchase because the app is stuck on a white or black screen.

If that’s your case, try force quitting the app.

As simple as it seems, this quick action can refresh any crashed background process that was causing the issue and unload your RAM.

Follow these quick instructions to force quit the Amazon Shopping app:

iPhone and iPad:

  1. Swipe up from the bottom of your screen and stop in the middle. If your device has a home button, you’ll need to double-click it.
  2. Swipe up on the Amazon app.


  1. Go to the Settings menu and tap on “Apps & Notifications”.
  2. Tap on the Amazon Shopping app and choose “Force Stop”.

Please note that this process may vary depending on your device’s model.

Then, I’d like you to restart your device. Sometimes this is the easiest way to get rid of any temporary bugs that are causing a blank screen while shopping on Amazon.

To do it, you’ll need to press and hold the power button of your device until it turns off. Then, press it again until it turns back on.

Once you’ve restarted the app and your device, please launch Amazon Shopping again to see if the white screen issue was solved.

If it persists, chances are Amazon’s servers are down.

#2 Check Amazon’s Servers

Before continuing, I’d like us to check the platform’s servers.

You see, if these are down, the app won’t be able to display the page, which can lead to a white or black screen.

Although server downtime is unusual, it may happen due to human and coding errors, software issues, minor hacking, and even power outages.

To confirm that Amazon’s servers are down, you’ll need to:

  1. Go to Google and search for “Is Amazon down?”.
  2. Select the Down Detector option or click on this link
  3. Check the graph.
Is Amazon down?

You’ll know if Amazon’s servers are having issues if the graph has high spikes, or if it’s orange or red.

Don’t worry, though. Amazon’s IT team usually fixes server downtime in just a couple of hours.

#3 Update Amazon Shopping

If Amazon’s servers are not to blame, you might want to check if your app is running on its latest version.

As you may already know, apps may stop working as expected due o bugs and glitches. Amazon’s developers are aware of this, and that’s why they constantly release new app versions.

You see, updates often fix bugs and errors, and add new features to the app to improve your shopping experience.

Update the Amazon Shopping app to get rid of the troublesome code that is causing the blank screen issue. To do it, you’ll need to:


  1. Go to the Google Play Store and tap on your profile icon.
  2. Tap on “Manage apps & device” and choose “Manage”.
  3. Search for the Amazon Shopping app and tap on “Update”.


  1. Go to the App Store and tap on your profile picture in the top-right corner of your screen.
  2. Select “Update All” or scroll down until you find the Amazon Shopping app. Then, tap on “Update”.
How to update the Amazon Shopping app

Once you’ve installed the app’s latest version, please launch Amazon to see if the issue was solved.

#4 Clear Your Cache

If you read the title and have no idea what “cache” means, keep reading.

When you installed and opened the Amazon Shopping app for the first time, it had to download tons of data files from its servers to display the catalog, show the discount images, let you shop, and much more.

Then, the files that don’t change from visit to visit, were stored in a storage location on your device called “cache”. This way, the app can access them quickly instead of loading it again from its servers.

Your cache can make your Amazon app load faster and improve your shopping experience. But, it’s not perfect.

You see, sometimes the files stored in your cache can become outdated and may not match the ones you’re trying to load from the web.

When data becomes damaged or corrupted, you can experience multiple performance issues, such as a blank screen, login difficulties, and much more.

But, don’t worry. The easiest way to solve these problems is by deleting every file stored in your cache to restart it from scratch.

Follow this guide to clear your cache:


  1. Go to your device’s Settings menu and tap on “Apps”.
  2. Search for the Amazon Shopping app and choose “Storage”.
  3. Tap on “Clear Cache”.

Please note that the process of clearing your cache may vary depending on your device’s model.

If you have an iPhone or iPad, you’ll need to reinstall the Amazon Shopping app to clear its cache.

Bear in mind that you’ll be asked to enter your login credentials once you open the app again.

#5 Use a Different Network

You wouldn’t believe how many people I’ve seen struggle with a white or black screen on the Amazon Shopping app just because they had a bad Internet connection.

To rule out your connection as the culprit, please run an Internet speed test on and compare the results with the Internet plan you’re paying for.

You should be getting the speeds that your ISP (Internet Service Provider) promised. But, if that’s not the case, try unplugging your modem and router from the power source, waiting for two minutes, and plugging them back in.

If that didn’t do the trick, I recommend connecting to a different network.

You see, most modern modems offer two separate networks (2.4 GHz and 5.0 GHz). The main differences between them are range and speed.

If your device is close to your modem, or you live in a small home, I recommend connecting to the 5.0 GHz network. Although it has a shorter range, it is faster than 2.4 GHz.

But, if you live in a big home, you should definitely connect to the 2.4 GHz network. This way you can avoid signal interference.

Connect to a different Wi-Fi network

Once you’ve connected to the correct network, please launch the Amazon Shopping app to see if the blank screen issue was solved.

If it persists, try disabling your Wi-Fi and connecting to your mobile data.

#6 Reinstall the App

If you’ve tried all the fixes above, but the Amazon Shopping app is still stuck on a white or black screen, it’s time for us to reinstall it.

You wouldn’t believe how many tech issues this simple action can solve. You see, this is the most effective way to get rid of any bugs, errors, and corrupted data that didn’t go away easily.

Follow these instructions to uninstall the app:

iOS devices:

  1. Go to the home screen and press the Amazon Shopping app until it starts moving.
  2. Choose “Remove app” from the option.
  3. A message will pop up. Please tap on “Delete App” to confirm the process.
How to uninstall the Amazon app on iOS devices


  1. Go to the Google Play Store and tap on your profile icon.
  2. Choose “Manage apps & device” and go to “Manage”.
  3. Search for the Amazon Shopping app and tap on “Uninstall”.

Once you’ve completed the steps above, please go back to your device’s app store, search for the Amazon Shopping app, and tap on the download icon.

Then, please launch it. The blank screen should be gone.


Hopefully, now that we’ve covered everything, you’ll be able to solve this issue in no time.

Remember that force quitting and updating the app, restarting your phone, and clearing your cache can solve the issue. Moreover, connecting to a different network and reinstalling the Amazon Shopping app should also do the trick.

Thank you so much for reading this quick article. If you ever experience a different issue while using Amazon Shopping, Amazon Music, or Prime, don’t forget to check out our site. We have multiple articles that will help you fix it.

Good luck!